1 to 25 of 43 Customer Analyst Jobs

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with a … core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to … ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign More ❯

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with a … core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to … ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign More ❯

we want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000/year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with … focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and … their best use and thinking about data-oriented, smart, and innovative solutions. Key Accountabilities & Responsibilities Ensuring that through every touchpoint you have with our clients, the highest levels of customer service and satisfaction are delivered and seen through to completion in a timely manner. Ensuring you see every interaction you have with our clients as an opportunity to develop More ❯

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000/year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with … focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and … their best use and thinking about data-oriented, smart, and innovative solutions. Key Accountabilities & Responsibilities Ensuring that through every touchpoint you have with our clients, the highest levels of customer service and satisfaction are delivered and seen through to completion in a timely manner. Ensuring you see every interaction you have with our clients as an opportunity to develop More ❯

connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Job Description As an Onboarding and ongoing monitoring Analyst, you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas of Focus: Have experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. You will have experience reviewing PEP … departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA's. Your Story: Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking. Ideally hold an AML qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating … complex behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience … uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Blackpool (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating … complex behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience … uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating … complex behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience … uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

Business Analyst II, Customer Partner Trust The WW Customer Partner Trust (CPT) vision is to enable every brand, from small businesses to large multinational corporations, to thrive and grow into global selling successes. Our mission is to support the long-term success of our selling partners by providing a trusted shopping and selling experience, along with solutions … standards. We foster a team culture that is inclusive, fulfilling, community-oriented, and enjoyable. The CPT Data Engineering and Analytics (DEA) team seeks a highly analytical, results-oriented Business Analyst capable of analyzing business decisions, troubleshooting issues, and communicating findings effectively across teams. The role involves elevating the technical expertise of our globally distributed analytics team, working with large … expertise and deep understanding of data fundamentals. We utilize various data platforms, including real-time and near-real-time systems, to extract insights from vast data pools. The ideal analyst enjoys solving complex problems, quickly learning new systems, working with numbers, and organizing and communicating their work clearly. Proficiency in SQL, data visualization tools (Tableau, Power BI, QuickSight), and More ❯

same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: The Customer Insights Analyst will be responsible for reporting customer insights and monitoring purchase behaviour across both online and retail environments. We're looking for an Insights Analyst with a solid background pivoting datasets and interpreting customer trends across the purchase funnel - experience in GCP, Salesforce, Adobe or Tableau would be a bonus. This position reports directly into our Marketing Division but works alongside Commercial, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports. The primary purpose of … function, you will be instrumental in driving a step change in the way we view our customers and brand for the future. Duties and Responsibilities: Present online and retail customer insights by region for weekly global trade reports Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke More ❯

Customer & CRM Insights Analyst Location: Theale (3 days on-site) Are you passionate about transforming data into actionable insights that drive commercial impact? We're looking for a driven and forward-thinking Customer & CRM Insights Analyst to join a lean, collaborative, and high-impact data team at the heart of a leading British wine retailer and … distributor. About the Role: You’ll be instrumental in shaping customer analytics across three key brands, working alongside stakeholders in CRM, Data, Finance, and BI. This is a hands-on analytical role with real influence over how campaigns are planned, measured, and optimised. It’s perfect for someone ready to take the next step in their analytics career and … analytics and performance dashboards Deliver ad hoc insights to shape CRM and marketing strategy Collaborate with CRM teams on segmentation, timing, and targeting Support the evolution of a robust customer database Work closely with finance and BI to ensure activity is measurable and profitable Contribute to the team’s longer-term journey toward advanced analytics and AI What We More ❯

into Optimisaton Points? Can you build and utilize Dashboards? Our client, a global leader in the charitable finance sector is undergoing an exciting transformation and is seeking an experienced Customer & Operations Analyst to play a key role in delivering new systems and solutions. This is a fantastic opportunity to join an industry leader and take responsibility for driving … efficiency in customer satisfaction. Key Responsibilities Operational Data Analysis: Collect, analyse, and interpret operational data to identify trends, inefficiencies, and areas for improvement. Customer Insights: Analyse customer feedback, complaints, and satisfaction surveys to identify common issues, areas for improvement, and key drivers of customer satisfaction. Process Optimization: Work with operations teams to identify opportunities for process … improvements, streamline workflows, and increase efficiency. Reporting & Dashboards: Create regular reports and dashboards to track key performance indicators (KPIs), operational metrics, and customer satisfaction. Cross-functional Collaboration: Collaborate with different departments, including customer service, marketing and product teams, to align operational strategies with customer needs and business goals. Who you’ll be This role is for you More ❯

into Optimisaton Points? Can you build and utilize Dashboards? Our client, a global leader in the charitable finance sector is undergoing an exciting transformation and is seeking an experienced Customer & Operations Analyst to play a key role in delivering new systems and solutions. This is a fantastic opportunity to join an industry leader and take responsibility for driving … efficiency in customer satisfaction. Key Responsibilities Operational Data Analysis: Collect, analyse, and interpret operational data to identify trends, inefficiencies, and areas for improvement. Customer Insights: Analyse customer feedback, complaints, and satisfaction surveys to identify common issues, areas for improvement, and key drivers of customer satisfaction. Process Optimization: Work with operations teams to identify opportunities for process … improvements, streamline workflows, and increase efficiency. Reporting & Dashboards: Create regular reports and dashboards to track key performance indicators (KPIs), operational metrics, and customer satisfaction. Cross-functional Collaboration: Collaborate with different departments, including customer service, marketing and product teams, to align operational strategies with customer needs and business goals. Who you’ll be This role is for you More ❯

Graham Technologies is seeking a Customer Support Analyst to provide high-level, on-site support within a federal help desk environment. This role involves troubleshooting complex technical and functional issues, collaborating with stakeholders across teams, and delivering analytical insights to optimize system use and customer satisfaction. You'll serve as a key liaison between government and contractor … clearance Current CI Polygraph or eligibility to obtain one Experience providing Tier 2-3 Service Desk support Strong multitasking and problem-solving skills in a high-demand environment Outstanding customer service orientation and communication skills Ability to lead and participate in release testing as needed Desired Skills: Prior experience as a Budget Analyst supporting federal systems Familiarity with More ❯

IT Customer Service Analyst Mid-Level Full time Fluent French or German speaking Sales & Support Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We're looking for a Fluent French or German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company We believe in continuously iterating, solving problems, and working together to connect people around the world. That's why it's important More ❯

This is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer … business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

CRM & CUSTOMER ANALYST READING – 3 DAYS A WEEK *Please note, this company is unable to sponsor, and you must be a UK resident to apply* THE COMPANY This online destinate for buying wine online offers 1200 wines, spirits and gifts to choose from which are then delivered straight to your door. The CRM and customer analytics function … is growing so it’s a really exciting time to join! THE ROLE This client is looking for a data-driven professional to lead customer and CRM analytics, where you’ll be building and owning campaign analytics dashboards, delivering ad hoc insights to support planning, and working closely with the CRM team on campaign timing, segmentation, and customer volumes. You’ll collaborate across data, insight, BI, and finance teams to design and evolve the customer database, ensuring it delivers accurate and actionable insights. There is a clear ambition for innovation and drive data within the business. SKILLS + EXPERIENCE You must have SQL experience Dashboarding experience in either Tableau or Power BI Ideally you will come More ❯

Customer & CRM Analyst | Hybrid – West Berkshire Reports to: Head of Data & Insights An opportunity to join a well-established, direct-to-consumer wine retailer at a pivotal point in their data journey. This role is all about bringing customer insights to life and helping shape smarter CRM decisions across three well-known brands. The Business A leader … customers – and data sits at the heart of how they do it. The business operates several well-known wine brands under its umbrella, and is now looking to take customer analytics to the next level. This is a role made for wine lovers, and the benefits ensure that you won't miss out on a sample or two! The … Situation This new role is the first dedicated Customer/CRM Analyst position – a crucial step in better understanding and engaging their large customer base. You'll join a team that also includes an eCommerce Analyst and a Product/Merchandise Analyst. The role will sit at the heart of the commercial team , working across CRM More ❯

Hybrid Role 12 month FTC Immediate Start Customer Experience Analyst I am working with a client who is looking for a Business Analyst to joinA wonderfully inclusive and friendly team. About the Role As a business Analyst, you'll play a key part inImproving customer experience by delivering insightful performance reportingAnd analysis. You'll work More ❯

we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Customer Experience Analystat SO ENERGY Reporting into our Head of Customer Experience, Sarah Ball, we're looking for a Customer Experience Analyst to join the team. We … re looking for a commercially focused CX Analyst to join our Customer Operations function. This role is embedded within the Customer Contact Centre and wider Customer Operations team and plays a crucial part in using data to identify trends, support operational improvement, and deliver better outcomes for our customers and frontline teams. This role suits someone More ❯

Customer Insight Analyst | Leeds (Hybrid) 💸 £38,000–£45,000 + up to 10% bonus 🏢 1 day/week in Leeds office We’re working with a growing UK brand looking to add a Customer Insight Analyst to their data team. This is a brand-new role focused on delivering actionable insights to shape marketing and CRM … strategy. You’ll partner closely with marketing teams, digging into data around churn, reactivation, CLTV, and customer behaviour across a large user base (~1.6M customers). What they’re looking for: Strong SQL + Tableau (Power BI/Looker also fine) Insight-led mindset Experience influencing marketing/CRM strategy Bonus: Retail/pharma experience, GA4 knowledge Interview process … Informal intro with Head of Insight Task: Analyse customer data & present back insights Keen to hear more? Apply via the link on this page More ❯

Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty … programmes, promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customer analytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in Python More ❯

Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty … programmes, promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customer analytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in Python More ❯