Customer Analyst
UK

The median Customer Analyst salary in the UK is £38,500 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 814 636 1127
Rank change year-on-year -178 +491 -235
Permanent jobs requiring a Customer Analyst 64 360 110
As % of all permanent jobs advertised in the UK 0.065% 0.36% 0.069%
As % of the Job Titles category 0.068% 0.39% 0.072%
Number of salaries quoted 51 56 62
10th Percentile £26,250 £31,500 £21,725
25th Percentile £36,250 £35,500 £31,569
Median annual salary (50th Percentile) £38,500 £47,500 £40,000
Median % change year-on-year -18.95% +18.75% +33.33%
75th Percentile £58,750 £57,931 £47,500
90th Percentile £61,250 £60,000 £57,500
UK excluding London median annual salary £38,500 £39,000 £40,000
% change year-on-year -1.28% -2.50% +41.59%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,699 92,665 152,640
% of permanent jobs with a recognized job title 94.62% 91.54% 96.10%
Number of salaries quoted 67,079 58,510 84,912
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,719 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

Customer Analyst
Job Vacancy Trend

Job postings that featured Customer Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

Salary distribution for jobs citing Customer Analyst over the 6 months to 13 May 2024.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -166 61 £38,500 -18.95% 19
UK excluding London -258 43 £38,500 -1.28% 9
Midlands +8 23 £55,000 +44.74% 1
London +95 21 £44,000 -25.11% 11
West Midlands +23 20 £55,000 +44.74%
Work from Home -176 13 £44,000 -7.37% 7
South West -15 7 £37,500 -31.67%
North of England -173 6 £31,750 -25.29% 2
South East -8 4 £27,500 -23.61% 5
North West - 4 £31,750 - 1
Scotland -54 3 £30,000 -
East Midlands - 3 £28,000 - 1
Yorkshire -119 2 £55,000 +29.41% 1

Customer Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2024, Customer Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Analyst in the job title.

1 42 (65.63%) Microsoft Excel
2 37 (57.81%) Power BI
2 37 (57.81%) Power Platform
3 35 (54.69%) Analytics
4 33 (51.56%) SQL
5 32 (50.00%) Python
6 29 (45.31%) Business Intelligence
7 24 (37.50%) Tableau
8 23 (35.94%) Finance
9 22 (34.38%) Degree
10 20 (31.25%) Social Skills
11 19 (29.69%) Customer Experience
11 19 (29.69%) Visualisation
11 19 (29.69%) Analytical Skills
11 19 (29.69%) Decision-Making
12 17 (26.56%) CRM
13 16 (25.00%) Microsoft
14 15 (23.44%) Retail
14 15 (23.44%) Customer Insight
15 14 (21.88%) Actionable Insight
16 12 (18.75%) Data Analytics
16 12 (18.75%) Continuous Improvement
16 12 (18.75%) Data Visualisation
16 12 (18.75%) Customer Service
17 11 (17.19%) Onboarding
18 10 (15.63%) Data Science
19 9 (14.06%) Azure Synapse Analytics
19 9 (14.06%) Azure
19 9 (14.06%) Machine Learning
19 9 (14.06%) Statistical Modelling

Customer Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.25%) SAS
Applications
1 42 (65.63%) Microsoft Excel
2 6 (9.38%) Microsoft PowerPoint
3 3 (4.69%) Microsoft Office
Cloud Services
1 37 (57.81%) Power Platform
2 9 (14.06%) Azure
2 9 (14.06%) Azure Synapse Analytics
3 4 (6.25%) Adobe Analytics
3 4 (6.25%) GCP
3 4 (6.25%) Google Analytics
4 1 (1.56%) SaaS
Communications & Networking
1 4 (6.25%) SMS
Database & Business Intelligence
1 37 (57.81%) Power BI
2 24 (37.50%) Tableau
3 9 (14.06%) Data Mining
4 7 (10.94%) Oracle BI EE
4 7 (10.94%) Power Query
5 5 (7.81%) Big Data
5 5 (7.81%) SQL Server
6 4 (6.25%) BigQuery
General
1 23 (35.94%) Finance
2 20 (31.25%) Social Skills
3 19 (29.69%) Analytical Skills
4 15 (23.44%) Retail
5 9 (14.06%) Manufacturing
6 8 (12.50%) Marketing
7 4 (6.25%) Banking
7 4 (6.25%) Financial Institution
8 3 (4.69%) Billing
9 2 (3.13%) Legal
9 2 (3.13%) Public Sector
10 1 (1.56%) Inclusion and Diversity
10 1 (1.56%) Influencing Skills
Libraries, Frameworks & Software Standards
1 2 (3.13%) .NET
1 2 (3.13%) Flash
Miscellaneous
1 11 (17.19%) Onboarding
2 4 (6.25%) Clustering
3 2 (3.13%) PropTech
4 1 (1.56%) Enterprise Software
Processes & Methodologies
1 35 (54.69%) Analytics
2 29 (45.31%) Business Intelligence
3 19 (29.69%) Customer Experience
3 19 (29.69%) Decision-Making
3 19 (29.69%) Visualisation
4 17 (26.56%) CRM
5 15 (23.44%) Customer Insight
6 14 (21.88%) Actionable Insight
7 12 (18.75%) Continuous Improvement
7 12 (18.75%) Customer Service
7 12 (18.75%) Data Analytics
7 12 (18.75%) Data Visualisation
8 10 (15.63%) Data Science
9 9 (14.06%) Collaborative Working
9 9 (14.06%) Data Munging
9 9 (14.06%) Machine Learning
9 9 (14.06%) Statistical Modelling
10 8 (12.50%) Financial Analysis
10 8 (12.50%) Financial Modelling
10 8 (12.50%) Performance Metrics
Programming Languages
1 33 (51.56%) SQL
2 32 (50.00%) Python
3 8 (12.50%) R
4 7 (10.94%) Data Analysis Expressions
4 7 (10.94%) VBA
5 1 (1.56%) T-SQL
Qualifications
1 22 (34.38%) Degree
2 3 (4.69%) Master's Degree
Quality Assurance & Compliance
1 1 (1.56%) QA
Vendors
1 16 (25.00%) Microsoft
2 9 (14.06%) Alteryx
2 9 (14.06%) Databricks
3 7 (10.94%) Oracle
4 4 (6.25%) Adobe
4 4 (6.25%) Coremetrics
4 4 (6.25%) Google