5 of 5 Customer Analyst Jobs in the Midlands

We are looking for a Customer Operations Analyst to join our Service Delivery team. Reporting to the Head of Service Delivery, this role is ideal for someone with 1st/2nd line consulting or shared services experience who wants to develop their expertise in a SaaS environment. You’ll be responsible for owning customer queries end-to … end, troubleshooting technical issues, and improving internal support processes in a demanding, fast paced-environment. Working closely with our development, product, and customer success teams, you'll play a key role in delivering a world-class customer experience. What You’ll Do: Own and resolve customer issues logged via our support desk, troubleshooting independently or collaborating with … ensuring all relevant details are captured, correct priorities are assigned, and updates are communicated effectively. Monitor and maintain SLAs and KPIs , ensuring timely resolution of queries while delivering exceptional customer service. Identify trends in customer issues , proactively suggesting process improvements to reduce recurring problems. Communicate technical issues clearly to both customers and internal stakeholders, translating complex information into More ❯

no weekends or bank holidays!) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education! About the Role As a Customer Success Analyst at Arbor Education, you will be instrumental in ensuring our customers receive exceptional support and success with our products. You will manage first-line customer … to facilitate a smooth user experience. This role requires curiosity, excellent problem-solving skills, and the ability to communicate effectively across various channels including phone, email, and webchat. Our customer support team is composed of friendly and skilled professionals dedicated to ensuring that every customer's needs are met with enthusiasm. Typical Responsibilities Include: Providing outstanding first-line … support to resolve customer inquiries and issues via calls, webchat, and emails. Identifying potential risks and communicating them to relevant internal teams. Ensuring that customer queries and complaints are resolved in accordance with service level agreements (SLAs). Maintaining thorough and accurate records of customer interactions. Consistently representing the company values during customer engagements. Assisting in More ❯

Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision making … and increase ROI. Client Details Leading UK financial services company Description Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and … analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per month onsite in Nottingham Key Responsibilities: Analyse and interpret data from More ❯

Join to apply for the Customer & Sales Data Analyst role at Games Workshop Group PLC Join to apply for the Customer & Sales Data Analyst role at Games Workshop Group PLC About The Job Games Workshop has an exciting opportunity for a detail-oriented Customer and Sales Data Analyst to join our team in Nottingham. … If you have experience interpreting complex sales data to identify trends, can improve customer experience through data driven insights and have experience of working with sales data from wholesale and retail environments then we want to hear from you! About The Job Games Workshop has an exciting opportunity for a detail-oriented Customer and Sales Data Analyst to join our team in Nottingham. If you have experience interpreting complex sales data to identify trends, can improve customer experience through data driven insights and have experience of working with sales data from wholesale and retail environments then we want to hear from you! Reporting directly to the Sales Operations Manager, you’ll play a key role More ❯

Customer Experience Insight & Quality Analyst Full-time Division: Customer This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for … nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as a Customer Experience Insight & Quality Analyst In this dynamic role, you'll delve into CX and Quality metrics to uncover valuable insights and drive impactful improvements across all our customer … these metrics whilst working closely with stakeholders across the business to foster collaboration and innovation. By analysing and interpreting CX data, you’ll identify trends and opportunities for enhancing customer satisfaction. Your findings will be presented to stakeholders at all levels, creating self-serve systems that empower teams with actionable insights, bring fresh ideas to the table and revitalise More ❯