10 of 10 Customer Analyst Jobs in the City of London

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more … effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more … effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver More ❯

Job Title: Customer Success/Service Delivery Associate Role: Are you looking to build a career in Customer Success while gaining hands-on experience in cybersecurity services and client engagement? We’re looking for a proactive and detail-oriented Customer Success Associate to join our high-performing team. In this role, you'll play a key part … service reviews and renewals. You’ll thrive here if you enjoy cross-functional collaboration, solving problems before they escalate, and ensuring clients receive an outstanding service experience. Responsibilities: Support Customer Success Managers with onboarding, service reviews, and client communications Help manage service issues, document incidents, and escalate concerns appropriately Prepare client reports and assist in producing renewal documentation Track … service delivery against SLAs/KPIs and flag deviations Maintain internal documentation and contribute to service improvement projects Skills/Must have: 1–2 years in a customer-facing or service support role (tech or managed services preferred) Comfortable working across teams and managing multiple priorities Strong written and verbal communication skills Proficient with Microsoft 365, especially Excel and More ❯

Job Title: Customer Success/Service Delivery Associate Role: Are you looking to build a career in Customer Success while gaining hands-on experience in cybersecurity services and client engagement? We’re looking for a proactive and detail-oriented Customer Success Associate to join our high-performing team. In this role, you'll play a key part … service reviews and renewals. You’ll thrive here if you enjoy cross-functional collaboration, solving problems before they escalate, and ensuring clients receive an outstanding service experience. Responsibilities: Support Customer Success Managers with onboarding, service reviews, and client communications Help manage service issues, document incidents, and escalate concerns appropriately Prepare client reports and assist in producing renewal documentation Track … service delivery against SLAs/KPIs and flag deviations Maintain internal documentation and contribute to service improvement projects Skills/Must have: 1–2 years in a customer-facing or service support role (tech or managed services preferred) Comfortable working across teams and managing multiple priorities Strong written and verbal communication skills Proficient with Microsoft 365, especially Excel and More ❯

Role: Salesforce Business Analyst (4 Month FTC) Location: London - x2 a month (Adhoc) Salary: Up to £60,000 Heavy Salesforce experience is essential for this role, and you will need to have either a 2 week notice or less OR immediately available. A recognised UK based nonprofit are undergoing a large long-term Salesforce digital transformation seeking a Salesforce … Business Analyst to join their cross-functional team of experts. They have a variety of clouds in their org, and you will gain first hand exposure to the latest NonProfitCloud. You will lead across stakeholder engagements with technical and non-technical teams, hold requirement gathering workshops and involved in change management. Their internal culture is vibrant, people-first and … bonding activities during these allocated days. This will be a 4 month FTC with room for extension by at least another 2 months. Requirements: Proven experience as salesforce business analyst NPSP experience is essential & Service cloud - Desired Proficiency in stakeholder engagement and running workshops Full right to work in the UK Experience with change management Relevant Salesforce certifications Benefits More ❯

Role: Salesforce Business Analyst (4 Month FTC) Location: London - x2 a month (Adhoc) Salary: Up to £60,000 Heavy Salesforce experience is essential for this role, and you will need to have either a 2 week notice or less OR immediately available. A recognised UK based nonprofit are undergoing a large long-term Salesforce digital transformation seeking a Salesforce … Business Analyst to join their cross-functional team of experts. They have a variety of clouds in their org, and you will gain first hand exposure to the latest NonProfitCloud. You will lead across stakeholder engagements with technical and non-technical teams, hold requirement gathering workshops and involved in change management. Their internal culture is vibrant, people-first and … bonding activities during these allocated days. This will be a 4 month FTC with room for extension by at least another 2 months. Requirements: Proven experience as salesforce business analyst NPSP experience is essential & Service cloud - Desired Proficiency in stakeholder engagement and running workshops Full right to work in the UK Experience with change management Relevant Salesforce certifications Benefits More ❯