1 to 25 of 72 Customer Analyst Jobs in the UK

Customer Success Business Analyst (Junior) London Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than … Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose We are looking for a dynamic and detail-oriented Business Analyst to join our growing Customer Success team. Our Customer Success team is responsible for ensuring the best in-life experience for our merchants and issuers partners. In … improvements in our partners’ experience with Boku and our products and services, increasing partner satisfaction. The ideal candidate will have strong analytical skills, excellent communication abilities, and understanding of customer success strategies, with experience working in a cross-functional, fast-paced environment. Key Responsibilities : Data and Reporting: Analyze data on payment and user performance to uncover trends, pain points More ❯

Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose We are looking for a dynamic and detail-oriented Business Analyst to join our growing Customer Success team. Our Customer Success team is responsible for ensuring the best in-life experience for our merchants and issuers partners. In … our partners’ experience with Boku and with our products and services, increasing our partners’ satisfaction. The ideal candidate will have strong analytical skills, excellent communication abilities, and understanding of customer success strategies, with experience working in a cross-functional, fast-paced environment. Key Responsibilities: Data and Reporting: Analyze data on payment and user performance to uncover trends, pain points … Business Intelligence team to develop dashboards and reports for both internal and external stakeholders. Monitor merchant/issuer connection performances, report discrepancies, and support model improvements and optimization opportunities. Customer Insights & Business Strategy: Assist Customer Success executives with success stories and insights to highlight the value of our products and services. Help shape product and service strategies by More ❯

Customer Service Data Analyst At Bellrock, we harness technology to enhance our customers' experience, providing advanced building systems and peace of mind. We are a technology-led, people-driven company that values our employees and aims to help them succeed. The Property Services Data Analyst plays a critical role in analyzing operational and service delivery data related … meaningful insights. How will you be the change? We believe every role is vital in providing peace of mind for our customers and driving our business forward. As a Customer Service Data Analyst, you will: Collect, cleanse, and analyze data from CAFM systems and other operational platforms. Develop and maintain dashboards, scorecards, and KPI reports for stakeholders and … models for asset management and lifecycle planning. Present findings to senior leadership and clients clearly and effectively. What does it take? If you're ready to contribute as a Customer Service Data Analyst, you should have: Strong analytical and problem-solving skills. Proficiency in Microsoft Excel (advanced), Power BI, or similar tools. Knowledge of CAFM systems like Concept More ❯

Join to apply for the Customer-Focused Data Analyst role at Renault Trucks . Competitive Salary And Annual Company Bonus Location: Warwick (Hybrid working, 60% in the office) Ready to drive real impact in a company that keeps the world moving? At Renault Trucks UK, we don’t just build trucks — we create solutions that shape the future … of transport. Our commitment to innovation, sustainability, and exceptional customer service keeps us ahead of the game. Now we are looking for a data-driven individual to join our Customer Advanced Solutions team and help our customers get the very best from their Renault Trucks Fleet. As a Customer-Focused Data Analyst, you’ll transform data … customers to improve efficiency and maximise the value of their Renault Trucks fleet. By producing interactive reports, dashboards, and performance analyses, you will play a vital role in strengthening customer loyalty and driving continuous improvement. What We Offer At Renault Trucks Pension scheme: Matched up to 5% of your salary, including death in service cover. Medical Insurance: Medical insurance More ❯

we want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

As a member of the Customer Insight Analytics team, you’ll be responsible for interrogating complex customer level datasets to produce meaningful analysis using Data Science tools and techniques. Analytics within the team range from product/channel specific requests to Board level metrics. Meaningful insights cannot be created in isolation and require collaboration across the Customer Strategy, Insights & Propositions (CSI&P) team, bringing together research, analytics and external insights. In addition, supporting cohesion across the organisation is critical to embedding our new customer strategy and ensuring customer need is always front of mind. This is an exciting opportunity to join the Customer Strategy, Insights & Propositions team within the Customer, Brand & Engagement … function. Our purpose is to develop rich customer insight to drive the segmented customer strategy and design and deliver compelling propositions to support all our customers. At the heart of the customer strategy are our 17 million customers, who are at the forefront of every decision we make as a business. Every role, no matter its accountabilities More ❯

Customer Service Data Analyst At Bellrock, we harness technology to provide our customers with advanced building systems and peace of mind. We are technology-led and people-driven. When you join Bellrock, you'll have everything you need to excel at work, because our people are the heart of our business. We are committed to helping them shine. … change? Every role is vital in delivering peace of mind to our customers. Each contribution drives us forward, enabling us to deliver value and build leading systems. As a Customer Service Data Analyst, you will: Collect, cleanse, and analyze data from CAFM systems and other operational platforms related to maintenance activities. Develop and maintain dashboards, scorecards, and KPI … asset management. Present findings and recommendations to leadership and clients. What does it take? If you are ready to energize our business and share in our success as a Customer Service Data Analyst, you will need: Strong analytical and problem-solving skills. Proficiency in Excel (advanced), Power BI, or similar tools. Knowledge of CAFM systems like Concept, Planon More ❯

Join to apply for the Due Diligence & Customer Monitoring Analyst role at Teya Join to apply for the Due Diligence & Customer Monitoring Analyst role at Teya Get AI-powered advice on this job and more exclusive features. Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses … connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Job Description As an Onboarding and ongoing monitoring Analyst, you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas Of Focus Have experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. You will have experience reviewing PEP More ❯

Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced, talented and highly motivated individual to join our Global Capability … team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner … enable business and leadership to make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team More ❯

Customer service analyst - 1-Month Contract Location: Reading (Office-Based) Start Date: Immediate IR35 Status: Inside IR35 - via Umbrella Pay Rate : £120 We are currently seeking Customer service analysts to join our client's team based in Reading on a 1 -month contract . These roles are fully office-based and require candidates who are proactive, highly … internal teams and external stakeholders to ensure consistent communication and alignment Data storing through Excel and the ability to use other MS software Key Requirements: Proven experience in a Customer Service Excellent organisational skills with strong attention to detail Effective communication and stakeholder management skills Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint) Ability to prioritise tasks and work More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected Role Overview We're on the hunt for a highly experienced and strategic Customer Touchpoint Insight Analyst to lead our customer experience (CX) initiatives across multiple channels and group Operating Companies (OPCOS). This role is all about transforming how our … customers interact with us by using data-driven insights. Think Voice of the Customer (VoC), Cost of Poor Quality (CoPQ), Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) – you'll be diving deep into these metrics to understand customer behaviour and their ever-evolving "critical to quality" (CTQ) needs. If you’re More ❯

rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview Reporting to the Senior Global CRM Manager, Senior Customer Insights Analyst supports the wider Retail, E-Commerce & Marketing teams to deliver accurate reporting and actionable insights across many areas of the business, analysing sales, behaviour, customer … led decisions. Your Mission: Create compelling and effective dashboards and reports that help track performance and support decision-making. Collaborate with various teams by providing insights and analysis on customer data, optimising target audience and value proposition to maximise customer value retention and campaign ROI. Play a pivotal role in shaping the future of data in the business More ❯

growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst DEPARTMENT: Financial Messaging - Service Desk LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction … by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve … Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written communication More ❯

We are looking for a Customer Operations Analyst to join our Service Delivery team. Reporting to the Head of Service Delivery, this role is ideal for someone with 1st/2nd line consulting or shared services experience who wants to develop their expertise in a SaaS environment. You’ll be responsible for owning customer queries end-to … end, troubleshooting technical issues, and improving internal support processes in a demanding, fast paced-environment. Working closely with our development, product, and customer success teams, you'll play a key role in delivering a world-class customer experience. What You’ll Do: Own and resolve customer issues logged via our support desk, troubleshooting independently or collaborating with … ensuring all relevant details are captured, correct priorities are assigned, and updates are communicated effectively. Monitor and maintain SLAs and KPIs , ensuring timely resolution of queries while delivering exceptional customer service. Identify trends in customer issues , proactively suggesting process improvements to reduce recurring problems. Communicate technical issues clearly to both customers and internal stakeholders, translating complex information into More ❯

Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. The successful candidate will be … the Amazon CS Data Analytics Support Hub (DASH). The team mission is to shape the future of decision making using next generation analytics technologies, insights, and improve the customer experience together with our worldwide (WW) partners under the Quality & Escalations space. As a Business Analyst, you will translate business problems into actionable business insights. You are an … analysis expert who leverages a variety of data platforms and analytical tools to provide a holistic view of the customer experience. You build deep contextual and domain knowledge, ensure data quality and build scalable tools. You effectively communicate findings across a wide range of senior stakeholders. This position can be located in any physical CS site. Key job responsibilities More ❯

business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Job Description As an Onboarding and Ongoing Monitoring Analyst, you will play a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas of Focus: Experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. Experience reviewing PEP, Sanction, and adverse … Have strong organisational skills and be able to deliver quality work within departmental SLA’s. Qualifications What We're Looking For: Preferably 1 year of experience working in Onboarding analyst roles in payments and/or business banking. Ideally hold an AML qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking More ❯

connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Job Description As an Onboarding and ongoing monitoring Analyst, you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas of Focus: Have experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. You will have experience reviewing PEP … departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA's. Your Story: Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking. Ideally hold an AML qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. More ❯

on your account? Experienced that heart stopping moment , the feeling in the pit of your stomach when you see unexpected activity on your statement? NatWest Group are looking for customer focused and self-motivated individuals to join their Southend team in the fight to protect customers like you and your family from financial harm. You can make a difference … be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate. You will be actively participating in initiatives to improve customer service, processes and procedures. The skills you will need: Previous customer service and telephony experience Ability to work in an extremely fast-paced environment whilst managing phone calls More ❯

Senior Global Customer Analyst - 12 months FTC Location: London, United Kingdom; Stockholm, Sweden Job Reference: 450ff71a2545 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description As part of a global team, our Customer Analysts deliver analytically driven customer insights to stakeholders across countries to inform strategic and investment decisions. Using internal and external customer data, you will generate insights to help the company understand consumers, increase engagement, and improve sales and customer experience. Responsibilities Lead analytical projects such as NPS driver analysis, financial impact analysis, personalization, and segmentation. Create ongoing customer behavior insights to support decision-making. Utilize customer data including booking, digital, demographic, NPS, feedback, and engagement data. Apply … analytical techniques to generate insights and translate them into actionable business stories. Collaborate with CX and CRM teams, leveraging your understanding of customer feedback metrics and statistical techniques. Engage with senior stakeholders across various business areas. Requirements Significant experience in analytical roles, with knowledge of CX, Marketing, CRM preferred. Proficiency in SQL, Python, R, or similar programming languages. Knowledge More ❯

TikTok LIVE - Global Customer Service Quality Analyst, German Speaking TikTok LIVE - Global Customer Service Quality Analyst, German Speaking 2 weeks ago Be among the first 25 applicants Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service … interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources and work with cross-functional More ❯

TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service … interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources and work with cross-functional More ❯

same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: The Customer Insights Analyst will be responsible for reporting customer insights and monitoring purchase behaviour across both online and retail environments. We're looking for an Insights Analyst with a solid background pivoting datasets and interpreting customer trends across the purchase funnel - experience in GCP, Salesforce, Adobe or Tableau would be a bonus. This position reports directly into our Marketing Division but works alongside Commercial, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports. The primary purpose of … function, you will be instrumental in driving a step change in the way we view our customers and brand for the future. Duties and Responsibilities: Present online and retail customer insights by region for weekly global trade reports Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke More ❯

Senior Customer Services Analyst (Viator) Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst (Viator) 17 hours ago Be among the first 25 applicants Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst I … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

holidays, generous pension scheme, and more Closing Date: 24/06/2025 About the role: The key purpose of the role is to provide oversight and assurance that Customer Operations are providing good customer outcomes and adhering to VWFS business standards and regulatory requirements. This role reviews customer journeys and processes across the key operational areas … and outsource partners including: New Business, Customer Services, Collections, and Customer Resolutions. This role is crucial in improving customer processes and interactions to drive improved retention, customer experiences, and reduce regulatory and business risks. What is in it for you? An excellent remuneration package, company car, discretionary bonus, pension, healthcare, 2 loan cars, and 27 days … our business or to develop your current skills, we support many cross-functional opportunities. We want you to succeed and enjoy a fulfilling career with us! Responsibilities include: Analyse customer, quality, and complaints data to identify failure trends, knowledge gaps, and opportunities for improvement. Become an expert in at least two of the key operational areas within Customer More ❯

no weekends or bank holidays!) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education! About the Role As a Customer Success Analyst at Arbor Education, you will be instrumental in ensuring our customers receive exceptional support and success with our products. You will manage first-line customer … to facilitate a smooth user experience. This role requires curiosity, excellent problem-solving skills, and the ability to communicate effectively across various channels including phone, email, and webchat. Our customer support team is composed of friendly and skilled professionals dedicated to ensuring that every customer's needs are met with enthusiasm. Typical Responsibilities Include: Providing outstanding first-line … support to resolve customer inquiries and issues via calls, webchat, and emails. Identifying potential risks and communicating them to relevant internal teams. Ensuring that customer queries and complaints are resolved in accordance with service level agreements (SLAs). Maintaining thorough and accurate records of customer interactions. Consistently representing the company values during customer engagements. Assisting in More ❯