1 to 25 of 50 Customer Analyst Jobs in the UK

SENIOR CUSTOMER ANALYST - LONDON UP TO £75,000 THE COMPANY We are working with a globally renowned consumer tech business on 2x key customer-centric analytics hires. THE ROLE The successful Senior Customer Analyst responsibilities will include: Use SQL and visualisation tools to analyse and communicate customer insights. Identify opportunities to optimise the customer journey - from acquisition to loyalty and retention. Design and evaluate A/B and multivariate tests to inform marketing and CRM strategies. Use customer data to shape growth and retention initiatives, supporting overall commercial targets. Develop and maintain customer lifecycle frameworks to identify where customers sit and how to move them between stages. Translate complex data into … compelling narratives that influence strategic decisions. Partner with marketing and customer teams to measure campaign effectiveness and improve targeting. YOUR SKILLS AND EXPERIENCE The successful Senior Customer Analyst will have the following skills and experience: Advanced SQL skills and experience working with a modern data stack. Strong proficiency in a dashboarding or BI tool (e.g. Tableau, Looker More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of … the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to … inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of … the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to … inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We're looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You'll work on maximising the current value of … the customer base particularly around loyalty, retention, and acquisition. Day to day you'll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to … inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of … the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to … inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of … the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to … inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such More ❯

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes. Key Responsibilities Deliver data-driven insights to improve customer loyalty and retention Analyse customer behaviours and churn drivers to identify growth opportunities Support strategic projects across loyalty proposition development and customer growth initiatives Present insights clearly to senior stakeholders to influence decision-making Automate analytical workflows … Strong communicator with stakeholder influence Curious, proactive, impact-driven Interview Process SQL test Competency interview Offer upon successful completion Desired Skills and Experience Key Experience Proven ability to drive customer retention and loyalty through data insights Advanced SQL skills for deep dive analytics and performance optimisation Experience in e-commerce, digital marketplace, or subscription-based environments Strong data storytelling More ❯

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes. Key Responsibilities Deliver data-driven insights to improve customer loyalty and retention Analyse customer behaviours and churn drivers to identify growth opportunities Support strategic projects across loyalty proposition development and customer growth initiatives Present insights clearly to senior stakeholders to influence decision-making Automate analytical workflows More ❯

Senior Customer Analyst - Loyalty Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst focused on loyalty and customer engagement to join a leading global online marketplace. This strategic role uses data and analytics to shape loyalty initiatives that … drive retention, repeat behaviour, and long-term customer value. What You'll Do: Analyse customer behaviour across loyalty programmes to identify opportunities for engagement and retention. Build and manage the Single Customer View (SCV) to unify customer data and enable personalised experiences. Recommend improvements to loyalty propositions, including tiers, rewards, and experience enhancements. Partner with marketing … data, and global teams to deliver and measure loyalty initiatives. Use advanced analytics and storytelling to influence loyalty strategy and maximise customer lifetime value. Example Projects: Redesign loyalty programmes to increase engagement and repeat purchases. Develop SCV integrating purchase, engagement, and loyalty data. Model customer value to understand the impact of loyalty participation. Benchmark competitor loyalty schemes and More ❯

Senior Customer Analyst - CDM Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty … retention, and acquisition. What You'll Do: Analyse customer behaviour across the lifecycle using SQL and modern analytics tools. Deliver actionable insights through dashboards and storytelling (Tableau/Looker). Run and evaluate A/B and multivariate tests to inform marketing and growth strategies. Support growth targets by identifying opportunities to move customers through lifecycle stages. Collaborate with … marketing and senior stakeholders to influence customer strategy. What We're Looking For: Advanced SQL and experience with a dashboarding tool. Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV. Desirable: Python for stats analysis, experience designing and running A/B tests. Experience in e-commerce or tech environments with modern data More ❯

Senior Customer Analyst - CDM Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty … retention, and acquisition. What You'll Do: Analyse customer behaviour across the lifecycle using SQL and modern analytics tools. Deliver actionable insights through dashboards and storytelling (Tableau/Looker). Run and evaluate A/B and multivariate tests to inform marketing and growth strategies. Support growth targets by identifying opportunities to move customers through lifecycle stages. Collaborate with … marketing and senior stakeholders to influence customer strategy. What We're Looking For: Advanced SQL and experience with a dashboarding tool. Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV. Desirable: Python for stats analysis, experience designing and running A/B tests. Experience in e-commerce or tech environments with modern data More ❯

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the … role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs across data … stream including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven recommendations to improve customer satisfaction More ❯

guiding them through upgrades, and ensuring they receive a first-class service. Location: Milton Keynes Salary: £27,000 - £30,000 per annum + benefits + annual bonus Requirements for Customer Support Analyst Strong communication skills and a passion for helping customers SQL and relational database experience (basic querying desirable) Solid understanding of IT infrastructure basics Familiarity with HTML … Highly organised with the ability to manage multiple cases at once Proactive, curious, and eager to learn new technologies Beneficial: Experience with Microsoft SQL Server and Azure Responsibilities for Customer Support Analyst Be the frontline for customer enquiries – triage, manage, and resolve support cases within SLAs Work across a broad application set in student housing, residence life … and commercial software products Carry out customer upgrades for hosted and on-premise environments Respond calmly and effectively to service outages, restoring services quickly Maintain accurate customer records and clear communication with stakeholders Support the wider team through QA testing and contributing to internal improvement projects What the role offers: Excellent training, development, and career progression opportunities Applications More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last … lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations … support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL and … dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments Ability More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL and … dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments Ability More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL and … dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments Ability More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL and … dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments Ability More ❯

CUSTOMER INSIGHT ANALYST £500 - £570 PER DAY INSIDE IR35 2 DAYS PER WEEK IN LONDON 3 MONTH CONTRACT THE COMPANY: Join a fast-paced business looking to grow out their data function. THE ROLE: As a Customer Insight Analyst, your responsibilities will include: Building and maintaining dashboards and reports focused on customer acquisition, retention, churn … and engagement. Analysing customer journeys, trends, and segmentation to uncover actionable insights. Translating complex data into clear, compelling recommendations for stakeholders. Supporting the delivery of high-quality customer reporting across multiple business areas. Managing and prioritising a backlog of insight and reporting requests. Collaborating with the BI and data teams to ensure accurate and consistent data flows. YOUR … SKILLS AND EXPERIENCE: The successful Customer Insight Analyst will have: Strong SQL and Python skills. Strong experience with either Tableau or Looker. Hands on experience with Cloud data environments (GCP ideally). Proven experience working with customer and marketing data. Strong understanding of customer behaviour metrics such as LTV, churn, retention, and segmentation. Excellent communication skills More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯