10 of 10 Customer Analytics Jobs in Central London

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll … join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key … drivers of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll … join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key … drivers of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior … Manager, you’ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of More ❯

that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing. Job Purpose As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development … and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight. About … You A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer/data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the More ❯

that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing. Job Purpose As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development … and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight. About … You A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer/data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL … and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL … and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments More ❯

tens of thousands of daily orders across hundreds of cuisines. The business provides end-to-end logistics support for its partners, from delivery operations to pricing, promotions, and market analytics, helping restaurants optimise performance and drive sustainable growth. THE TEAM You’ll join the Customer & Market Analytics team, part of a wider 25-person Analytics function … led by the Director of Analytics. The team is highly data-driven, supporting commercial and strategic decision-making through advanced analytics and insight generation. Reporting into an established Manager within the Customer Analytics function, you’ll work alongside a group of experienced analysts and senior managers specialising in pricing, promotions, and market dynamics. THE ROLE This role … summarising pricing dynamics, competitor moves, and wider market shifts. Partnering with cross-functional stakeholders to ensure insights drive tangible commercial and strategic outcomes. SKILLS & EXPERIENCE REQUIRED Experience in data analytics or commercial insights, ideally within tech, e-commerce, food delivery, or retail. Strong SQL skills (experience with BigQuery preferred). Skilled in data storytelling — able to translate numbers into More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business … challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work … accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels) for data wrangling, analysis, and modelling. Ability to communicate complex More ❯

ANALYTICS CONSULTANT HYBRID – LONDON – 2 days a week in office SALARY – Up to £55,000 + profit share THE COMPANY A boutique digital analytics consultancy specialising in helping top-tier asset managers turn complex marketing data into clear, actionable strategies that drive results! THE ROLE As an Analytics Consultant, you will: Own delivery of reporting, dashboards, and … for optimisation and testing. Act as the trusted face of the consultancy, bridging client priorities and internal delivery teams. YOUR SKILLS AND EXPERIENCE Experience in digital/marketing/customer analytics Strong hands-on knowledge of SQL (Python a plus) Skilled in Tableau (or similar) for dashboarding Excellent client-facing/stakeholder management skills, comfortable presenting to large More ❯