1 to 25 of 35 Customer Analytics Jobs in London

Job Type Contract/Temporary Location Negotiable Job Ref BBBH51 Date Added July 24th, 2025 Consultant Zornitsa Doncheva Customer Analytics Analyst - 6 month contract - North London Based - Outside IR35 My global client is currently looking for an experienced Customer Analytics Analyst to take responsibility for managing and executing analytics projects for their Brand and Marketing … department and the wider business. This role requires a good understanding of customer analytics, customer behaviour and data modelling including customer lifecycle management, customer lifetime value testing, location analytics, etc. In order to be successful in this role you will be able to analyse large volumes of data from multiple systems using the below … tools: Excellent analytical skills including advanced excel and SQL skills. Advanced Google Analytics skills and experience preferred. Knowledge of Power BI essential, experience of Python or R preferred. Excellent stakeholder management skills on all levels. Some of your responsibilities in this position will include: Support the Customer Analytics Manager in the execution of the wider analytics More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your … work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct deep … dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior data More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your … work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct deep … dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior data More ❯

catapulting brand recognition across both local and international markets. The momentum is real, and it's only just beginning. At the heart of it all? A fierce commitment to customer wellbeing. They're leading the way in creating a safe, enjoyable, and responsible betting environment-because entertainment should never come at the cost of care. No suits. No corporate … a data-driven analyst who's passionate about enhancing user experiences, driven by insight, and thrives on turning data into action. If you love finding the sweet spot where customer delight meets business growth-this role is for you. What you'll be doing: Be a Strategic Collaborator - Work hand-in-hand with product teams, both in-house and … external, to uncover and prioritise impactful opportunities to elevate the customer experience. Test, Learn, Win - Champion A/B testing with precision, zeroing in on metrics that deliver real value. Measure What Matters - Define key metrics and KPIs that tell the story of our digital journeys-and guide smarter decisions. Make Data Beautiful - Design powerful dashboards that shine a More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

Data, Research & Analytics Senior Product Analyst I Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R98236 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets … support the product team and our transition to a data and analysis company. The insight and analysis provided by the product analyst will support the product team in understanding customer engagement, product performance and ultimately help us to make the right business decisions. Product analytics has become increasingly important within ICIS over the last years and as we … pioneer new ways of customer analytics such as our Product Success Score (PSS). The new Product Analyst will allow us to drive the developments forward and ensure that all innovation on the product development side is supported by similarly innovative product analysis. Responsibilities Develop and maintain dashboards and metrics to support product decisions Collaborate with product managers More ❯

Are you passionate about customer journey? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. This role is all about being the go-to person for ensuring an exceptional client experience … smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you'll play a key role in enhancing the overall client journey. The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role … involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction What your responsibilities will include: Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time. Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Senior Business Intelligence & Analytics Manager - Marketing London or Leeds | Hybrid Working (2 days on-site) 12-Month Contract £Excellent Day Rate (via umbrella) Join a leading financial services organisation on a major data transformation journey. They're reshaping how marketing decisions are made - investing in modern BI platforms, real-time analytics, and innovative data solutions to power smarter … faster, and more customer-centric marketing. This role is a rare opportunity to lead the evolution of enterprise-level marketing intelligence. As Senior Business Intelligence & Analytics Manager , you'll drive strategy, build high-impact BI solutions, and lead a team of experts to deliver truly insightful, self-serve analytics across the full marketing ecosystem - from digital and … innovation and continuous learning Apply best-practice data governance, ensuring data quality, accuracy, and compliance What You'll Bring Advanced experience in business intelligence within a marketing, media, or customer analytics setting Proven expertise with Power BI, Tableau, or Looker , and data scripting tools like SQL, Python or R Strong domain knowledge of digital performance metrics , CRM data More ❯

Data Scientist London, United Kingdom Consulting Hybrid Company Description STRAT7 Bonamy Finch is a data science, AI, and segmentation consultancy. We use data, insights, and proprietary technology to create customer-centric strategies that drive real business impact. We have a long history of innovation in machine learning, natural language processing, and generative AI. About STRAT7 We are part of … STRAT7, a global strategic insight and customer analytics group. STRAT7 specializes in customer-centric growth, helping many of the world's most ambitious brands understand, predict, and act on change through technology-powered data and insight solutions. Headquartered in London, the group comprises six dynamic agencies with 400 employees across 12 locations in Europe, US, and APAC. … seek a Senior Data Scientist skilled in cluster analysis, preferably with knowledge of natural language processing, to consult on our specialized projects involving advising, designing, conducting, and leading survey analytics projects. This role offers an exciting opportunity for someone eager to develop their data analytics skills further. The successful candidate should have advanced knowledge and experience with a More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

product development and go-to-market execution. As Director, you will own the commercial roadmap for both the Insight capabilities (current market intelligence, pricing and fundamental data) and Hindsight analytics (historical data, market retrospectives and more). You'll work with cutting-edge technologies including AI and machine learning while leading a high-performing team of product professionals. You … provide customers with intelligence wherever they need it to be effective. Responsibilities Strategic Product Leadership Define and execute comprehensive product strategy for Insight & Hindsight portfolios, balancing organisational needs with customer requirements to drive significant commercial outcomes Set the strategic agenda for multiple product domains and drive programme execution across complex, interconnected systems Propose new business models, pricing strategies and … and Hindsight focused portfolio. Interact extensively with customers to understand their business challenges and use cases in great depth Thoroughly understand competitive products and strategy, and how they influence customer decision-making Predict trends within customer segments and apply deep knowledge of how value is perceived across different market segments Drive customer-centric product development through hypothesis More ❯

human ingenuity every day, serving clients in more than 120 countries. Position Summary We are seeking a Senior Manager - Marketing Mix Modelling (MMM) to lead the delivery of advanced analytics solutions for our clients, helping them optimize marketing spend, drive growth, and transform their marketing performance. In this role, you will be responsible for leading MMM engagements, delivering strategic … and lead a team of data scientists, analysts, and consultants to deliver high-impact work while fostering a culture of innovation and excellence. Stay up to date on marketing analytics trends , technologies, and tools, driving continuous improvement in Accenture's MMM offerings. Work closely with cross-functional teams , including media, brand, and digital teams, to integrate MMM insights into … s Marketing Data & AI revenue pipeline Qualification Basic Qualifications Bachelor's or Master's degree in Statistics, Economics, Mathematics, Marketing Science, or a related field. Strong experience in advanced analytics, includi marketing mix modelling . Proven experience in managing client relationships and leading project teams. Deep understanding of media (TV, digital, search, social, etc.) and promotional channels, with a More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

the data leadership team in developing a "data culture" and demonstrating the value of data in our decision making Lead our efforts to develop the data science (and broader customer analytics) "brand" at Kingfisher for both internal and external audiences What you'll bring Proven experience delivering high-quality AI-based products and productionisation of Machine Learning based … Proven experience in deploying ML/AI services suing Kubernetes & KubeFlow Strong management and leadership skills - previous experience managing a team Strong influencing, communication and stakeholder management skills Be Customer Focused - constantly improving our customers' experience We listen to our customers and colleagues We innovate products and experiences to stay ahead Be Human - leading with purpose, humanity and care More ❯

Senior Power BI Developer Holborn, London – Hybrid (3 days in office) Up to £70,000 + benefits The Company A growing data consultancy delivering AI-powered customer analytics solutions across a wide range of industries. With a strong focus on insight automation and platform-led delivery, their work sits at the intersection of product, data science, and commercial … decision-making. The Role As a Power BI Developer, you’ll play a hands-on role in designing and building client-facing dashboards that surface key customer and commercial metrics. You’ll work closely with data engineers and stakeholders to transform raw data into clear, actionable insight—with DAX modelling at the heart of it. Key Responsibilities: Design and … working with cloud platforms, ETL tools, and performance tuning Confident leading sessions with both technical and non-technical stakeholders Why Apply his is a key role within a growing analytics function, offering the chance to fully own BI delivery while collaborating with high-level stakeholders. With complex data pipelines and end-to-end project responsibility, it's a strong More ❯