25 of 25 Customer Analytics Jobs in London

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands … with data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

Senior Customer Data Scientist - Consulting London (Hybrid) £60,000-£70,000 + Bonus Permanent | Consulting (Customer & Data Analytics Practice) Overview A global consulting firm is building a new London-based Customer Data Science capability within its broader customer, digital, and marketing practice. The team focuses … combining customer experience, data science, and applied AI to help large consumer-facing organisations improve commercial performance, customer engagement, and marketing effectiveness. This is a newly scaling capability with strong investment and the opportunity to shape how advanced customer analytics and GenAI are applied in real ...

CUSTOMER ANALYTICS MANAGER £480 - £520 PER DAY INSIDE IR35 2 DAYS PER WEEK IN THE OFFICE (LONDON) 3 MONTH CONTRACT THE COMPANY: A well-known retailer with a large online presence is looking for a Customer Analytics Manager to take ownership of their Insights roadmap. … ROLE: This role is responsible for analysing and interpreting customer and consumer insights across the UK and Ireland. You'll work across both qualitative and quantitative data, alongside competitor analysis, to help shape and improve the overall customer experience. The position covers the full insight lifecycle - from insight ...

Customer Insight LeadLondon/Bournemouth 60-80k We are hiring a Customer Insights and Strategy Transformation Lead to define and connect the customer insight vision across analytics, BI and self service reporting. This role blends strategic direction with hands on delivery, ensuring insight directly shapes … customer outcomes and commercial decisions. This is a high visibility opportunity to sit at the centre of data, insight and decision making. You will have real influence over how customer insight is used across the organisation, with the mandate to improve ways of working, build scalable capability ...

Customer Insight Strategy and Transformation Lead London, Hybrid Salary up to £90,000 This is a senior, high impact role for an insight leader who wants to shape how customer intelligence drives decision making at enterprise level. You will play a pivotal role in building scalable insight capability … embedding advanced analytics, and enabling the organisation to move from reactive reporting to proactive, strategic insight. The Company They are a large, complex organisation with a strong focus on customer outcomes and data driven transformation. Customer insight sits at the heart of their strategy, supporting commercial, operational ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment. The Role The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will ...

leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat contact centre to improve … customer experience, automation, operational efficient, insight generation, and cost reduction. This is a newly created role for a growing organisation, at the cutting edge of technology. A brilliant opportunity! The following skills/experience is essential: Previous experience in Customer Analytics, Contact Centre Insight, or Operational Transformation. ...

Customer Analytics Manager (Contract) £500 per day (Inside IR35) 3-month Contract London Hybrid - 2 days in the office This is a short-term contract opportunity to step into a critical gap within an established data and insights function. The assignment combines hands-on analytics with strategic … insight development, shaping customer experience and go-to-market thinking during a sensitive period for the organisation. The Company They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making ...

Customer Data Science Manager London (Hybrid) £77,000-£88,000 + Bonus Permanent | Consulting (Customer & Data Analytics Practice) Overview A global consulting firm is expanding its London-based Customer Data Science capability within its wider customer, digital, and marketing practice. This capability sits … intersection of customer experience, data science, and applied AI, supporting large consumer-facing organisations to improve commercial performance through advanced analytics and GenAI-driven solutions. The team is in a growth phase, with strong investment and increasing demand for senior talent who can lead delivery and shape client ...

Analytics Manager Permanent | Up to £85,000 | (1-2 days/week in office) hour commute from London Waterloo The role A leading UK Consumer Business is hiring a Customer Analytics Manager to join their Customer & Data team. You'll deliver analysis and insights that shape … strategy, improve customer experience, and drive revenue across the business. What you'll do Lead analysis across customer understanding, Loyalty, and marketing performance Manage the team's backlog and priorities Run complex analysis, and turn findings into clear recommendations Coach and develop a team of analysts Translate messy ...

Lead Customer Insight Analyst London - Hybrid - 2 days a week in office Up to £90,000 plus bonus The Company They are a large, established organisation in the insurance space. Customer understanding sits at the heart of their strategy, with significant investment in data, analytics, and self … service insight! The Role Own and shape the customer insight strategy, acting as the connective tissue across analytics, BI and insight teams. Define the operating model, frameworks and priorities that enable scalable, self service insight delivery. Partner closely with analytics, marketing, product, data science and technology teams ...

Customer Insights Lead London - Hybrid 2x a week Up to 80,000 + bonus This is a high impact leadership role for someone who wants to shape how customer insight is used across a complex organisation. You will sit at the heart of analytics, insight and reporting … setting direction while remaining close to delivery. The role offers genuine scope to influence strategy, improve decision making and build a lasting customer insight capability. The Company They are a large, well established UK organisation operating at scale, with a strong focus on customer outcomes and long term ...

Marketing Analyst London - hybrid - 4 per week onsite Up to £65,000 This is an exciting opportunity to take on a senior, high impact analytics role combining hands on customer and marketing analytics with the chance to shape thinking around measurement and effectiveness. You will work with … consumer facing brands better understand their audiences and improve campaign performance. Their work brings together data, marketing, and technology to deliver targeted communications, richer customer insights, and measurable commercial outcomes. You will join a collaborative analytics team that partners closely with internal teams and client stakeholders across digital ...

want to build data products, not just models? Have you worked on predictive analytics that directly shape customer strategy? Are you ready to own product innovation from concept to launch? A UK-based data and analytics business is hiring a Data Scientist to support the design … delivery with proprietary data products, giving you exposure to both real-world commercial problems and scalable internal product builds. Their focus sits heavily in customer intelligence, predictive modelling and behavioural analytics across sectors including utilities, telecoms, financial services and charities. This is a strong opportunity for someone ...

Analytics Manager x2 | Media & Entertainment | Competitive Salary + Strong Benefits | London/Hybrid We are working on a great opportunity with a leading media and entertainment brand. They are hiring an Analytics Manager to join their customer analytics team. The Company They … million customers worldwide, they are one of the leaders in the media and entertainment space. The Role You will lead end-to-end analytics projects across key business areas, including TV, streaming, connectivity, and VIP, helping shape data-driven decisions that support consumer strategy and commercial priorities. You will ...

London (Hybrid, 3 days per week) Up to £70,000 This is an opportunity to join a fast growing, digital first organisation where product analytics plays a central role in shaping customer experience and commercial outcomes. You will be embedded within a product focused environment, partnering closely with … impact initiatives. The Company They are a modern, technology driven business operating at scale within a highly regulated industry. With a strong focus on customer outcomes and innovation, they invest heavily in data and analytics to support product development and strategic growth. The organisation values autonomy, collaboration ...

through to build and release Design and implement scalable, secure data pipelines (batch and near real-time) Architect data platforms and models for marketing, customer analytics, and digital behavioural use cases Act as the senior technical lead on client engagements AI-Augmented Engineering & Scaling Leverage AI tools … platforms Experience with cloud data platforms (AWS, Azure, or GCP) and modern data stacks (e.g. Databricks, BigQuery, Snowflake) Strong understanding of data modelling for analytics and customer use cases Experience with workflow orchestration tools (e.g. Airflow, Step Functions) Experience leveraging AI tools or automation to improve engineering productivity ...

account health, revenue growth, and long-term client satisfaction. Key Responsibilities Account Growth & Revenue Expansion Drive growth within existing accounts through selling of analytics, data engineering, data science, and AI/ML solutions. Own the full opportunity lifecycle within assigned accounts—from opportunity identification and solution shaping to proposal … primary relationship owner for assigned existing accounts, acting as a trusted advisor to senior client stakeholders. Build and maintain strong relationships with business, digital, analytics, and technology leaders. Develop a deep understanding of client business priorities, operating models, and competitive pressures in the retail landscape. Consultative & Solution-Led Engagement ...

decisions. Over the last 10 years they've been working with companies to improve how they market, operate, and grow—using a mix of analytics, tech, and real business insight. They work across four main areas: Marketing Effectiveness, Customer Analytics, Operational Excellence, and ESG & Sustainability. With teams … values: Curiosity, Creativity, Excellence, Transmission, and Pleasure What our client is looking for: Your experience Strong 2-5 years of experience in MMM and analytics/data science Background in econometrics, MMM, or marketing effectiveness Degree in something analytical (e.g. Statistics, Economics, Data Science, Maths, Marketing Analytics) Comfortable ...

Senior Engagement Manager - Analytics Consulting London/Leeds/HYBRID UP TO £120,000 A senior, high-impact role for an analytics consulting leader to shape a growing advisory capability, lead complex client engagements, and deliver measurable commercial outcomes. OVERVIEW A global data, analytics and technology business … building a new UK analytics consulting practice. This is a senior, client-facing role focused on leading analytics-driven engagements, advising senior stakeholders and translating complex data into clear commercial recommendations. The role offers high visibility and strong progression potential as the practice grows. THE COMPANY Our client ...

Build PoCs from loosely defined ideas within 2–3 days Design and implement end-to-end experimental solutions (data → model → output) Combine data engineering, analytics, and ML to test feasibility quickly Develop lightweight prototypes (APIs, notebooks, dashboards, simple UIs) Translate business ideas into technical approaches independently Iterate rapidly based … LLMs or AI services into applications Familiarity with modern data platforms (e.g., Snowflake) Experience with visualization tools (Tableau, Plotly, etc.) Exposure to marketing or customer analytics (segmentation, churn, attribution) 📈 What Success Looks Like You can go from idea → working PoC in 2–3 days You can evolve ...

access to internal subject matter experts where needed Working closely with the commercial and client services team to inform and deliver renewal strategy & leverage customer analytics and metrics Identifying expansion opportunities for additional revenue and cross-functional working to maximise outcomes THE PERSON: Experience in an Account Manager … Client Manager, Client Success Manager, Onboarding Manager, Customer Success Manager or similar client facing role focused on existing clients and renewals Track record working with a SaaS or Tech solution, ideally with consultative services Experience within Insurance, Financial Services or similar industries is desirable but not essential By sending ...

access to internal subject matter experts where needed Working closely with the commercial and client services team to inform and deliver renewal strategy & leverage customer analytics and metrics Identifying expansion opportunities for additional revenue and cross-functional working to maximise outcomes THE PERSON: Experience in an Account Manager … Client Manager, Client Success Manager, Onboarding Manager, Customer Success Manager or similar client facing role focused on existing clients and renewals Track record working with a SaaS or Tech solution, ideally with consultative services Experience within Insurance, Financial Services or similar industries is desirable but not essential By sending ...

SENIOR ENGAGEMENT MANAGER LONDON UP TO £120,000 This is a senior, high impact role for an analytics consulting leader who wants to shape a growing advisory capability rather than step into a fixed, plug and play position. You will sit at the centre of complex client engagements, combining … problem solving, senior stakeholder leadership, and hands on delivery to drive measurable commercial outcomes. ROLES AND RESPONSIBILITIES: The Senior Engagement Manager will: Lead complex, analytics driven consulting engagements from problem definition through to value realisation. Act as the primary senior client contact, building trusted relationships and guiding executive decision ...

SENIOR ENGAGEMENT MANAGER LONDON/LEEDS/HYBRID UP TO £120,000 This is a senior, high impact role for an analytics consulting leader who wants to shape a growing advisory capability rather than step into a fixed, plug and play position. You will sit at the centre … problem solving, senior stakeholder leadership, and hands on delivery to drive measurable commercial outcomes. ROLES AND RESPONSIBILITIES: The Senior Engagement Manager will: Lead complex, analytics driven consulting engagements from problem definition through to value realisation. Act as the primary senior client contact, building trusted relationships and guiding executive decision ...