3 of 3 Customer-Centric Approach Jobs in the Midlands

technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service More ❯

providing cutting-edge products and services to a diverse range of highly regulated clients. Our mission is to drive growth and excellence through technological advancements and a customer-centric approach. The Client Growth Manager at DTS is responsible for identifying and pursuing opportunities to expand the range of DTS products and solutions within existing client accounts. More ❯

systems Outlook 365 knowledge Key Skills & Attributes: Self-starter with a focus on solving problems and providing solutions Solid organisational ability and a high attention to detail Customer-centric approach to service delivery Consistent exercise of independent judgment and discretion in matters of significance Good written and verbal communications skills Problem solver and solution More ❯