Customer-Centric Approach Job Trends in the Midlands

Customer-Centric Approach
England > Midlands

The table below provides summary statistics and salary benchmarking for jobs advertised in the Midlands requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 12 January 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Jan 2026
Same period 2025 Same period 2024
Rank 214 230 227
Rank change year-on-year +16 -3 +95
Permanent jobs citing Customer-Centric Approach 2 6 7
As % of all permanent jobs in the Midlands 0.026% 0.094% 0.12%
As % of the Processes & Methodologies category 0.032% 0.10% 0.14%
Number of salaries quoted 1 6 5
10th Percentile - £17,625 £24,150
25th Percentile £29,750 £28,750 £26,250
Median annual salary (50th Percentile) £31,500 £53,750 £27,500
Median % change year-on-year -41.40% +95.45% -49.07%
75th Percentile £33,250 £58,438 £47,500
90th Percentile - £61,250 £52,000
England median annual salary £32,750 £62,500 £45,000
% change year-on-year -47.60% +38.89% -10.00%

All Process & Methodology Skills
Midlands

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the Midlands.

Permanent vacancies with a requirement for process or methodology skills 6,306 5,768 4,955
As % of all permanent jobs advertised in the Midlands 81.32% 90.45% 86.58%
Number of salaries quoted 3,486 2,526 4,080
10th Percentile £28,250 £31,250 £26,500
25th Percentile £35,000 £38,750 £35,153
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £65,000 £67,500 £62,500
90th Percentile £80,000 £80,000 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Customer-Centric Approach
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised in the Midlands.

Customer-Centric Approach job vacancy trend in the Midlands

Customer-Centric Approach
Salary Trend in the Midlands

Salary distribution trend for jobs in the Midlands citing Customer-Centric Approach.

Salary distribution trend for jobs in the Midlands citing Customer-Centric Approach

Customer-Centric Approach
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the Midlands region over the 6 months to 12 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +20 1 £31,500 -44.00% 1
East Midlands -8 1 - -
Customer-Centric Approach
England

Customer-Centric Approach
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (50.00%) Microsoft 365
General
1 2 (100.00%) Social Skills
Job Titles
1 1 (50.00%) Analyst
1 1 (50.00%) IT Analyst
1 1 (50.00%) Service Analyst
1 1 (50.00%) Service Desk Analyst
1 1 (50.00%) Support Engineer
1 1 (50.00%) Technical Engineer
1 1 (50.00%) Technical Support
1 1 (50.00%) Technical Support Engineer
Miscellaneous
1 1 (50.00%) Onboarding
Operating Systems
1 1 (50.00%) Windows
Processes & Methodologies
1 2 (100.00%) Customer-Centricity
1 2 (100.00%) Problem-Solving
2 1 (50.00%) Chat Support
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Customer Service
2 1 (50.00%) Data Security
2 1 (50.00%) User Experience
Qualifications
1 1 (50.00%) A+ Certification
1 1 (50.00%) MCDST
1 1 (50.00%) Microsoft Certification
Vendors
1 1 (50.00%) Microsoft