2 of 2 Customer-Centricity Jobs in Sussex

Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics like NPS More ❯

a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty. Responsibilities Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels. Selecting and integrating appropriate technologies to enhance the customer journey. Providing technical leadership and guidance to development teams. More ❯