3 of 3 Customer Engagement Jobs in Aylesbury

senior escalation point for complex or high-priority issues, set the standard for best practice across technical processes, service delivery, security controls, documentation and customer engagement, and foster a culture of continuous improvement, accountability and professional development within the team. Key Responsibilities Team Leadership & Management Lead, mentor, support … develop helpdesk staff in both technical and customer service skills Oversee daily ticket allocation, prioritisation, and workload balancing across the team Conduct regular performance reviews, coaching sessions, and team meetings Support recruitment, onboarding, and ongoing staff development plans Promote a collaborative and positive team culture with clear expectations ...

valued clients, helping them maximise performance and achieve long-term commercial goals. The organisation has over a decade of industry experience, delivers innovative customer engagement solutions to businesses across multiple sectors, and has built an outstanding reputation for client service and retention. Offering a salary … Apply To apply, please send your CV to Kate Morgan of CV Screen in strict confidence. Alternate Job Titles Account Manager Client Success Manager Customer Success Manager Digital Client Manager CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary ...

team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst … improvement across people, processes, and technology. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a team of support engineers across both technical and customer service disciplines. Conduct regular 1-2-1s, performance reviews, coaching sessions, and team meetings. Support recruitment activities, onboarding, and ongoing staff development. Foster ...