20 of 20 Customer Engagement Jobs in Buckinghamshire

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process for … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure … to Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

To: Rob Johnstone Compensation: £40,000 - £55,000/year Description As a Product Owner at Kinetic, you will be the voice of the customer, ensuring our software solutions meet user needs and deliver real value. Working closely with customers, stakeholders, and development teams, you will gather feedback, refine … product improvement. You will bridge the gap between business needs and technical execution, playing a key role in delivering high-quality solutions that enhance customer experience and drive adoption. Key Responsibilities Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product features. … Own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value. Work closely with cross-functional teams, including Engineering, UX/UI, and Customer Success, to ensure seamless execution of product enhancements. Conduct customer interviews, usability testing, and data analysis More ❯

Solutions Architect Omnichannel/Customer experience 6-month contract Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you ll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

Solutions Architect – Omnichannel/Customer experience – 6-month contract – Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you’ll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

Solutions Architect – Omnichannel/Customer experience – 6-month contract – Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you'll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

We are looking for a proactive Customer Success Manager to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in learning/capturing feedback from clients, driving platform adoption, new setups, and offering low-level technical support as you … build relationships with your clients.. Tracking customer engagement, identify areas for improvement, and contribute to refining the overall user journey. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user … referrals and case studies . Provide basic technical support to existing clients. Required Skills & Experience: Previous experience in a technical support, account management, or customer success role , ideally in a SaaS business. Strong IT literacy and ability to learn new software quickly. Excellent communication skills, with the ability to More ❯

We are looking for a proactive Customer Success Manager to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in learning/capturing feedback from clients, driving platform adoption, new setups, and offering low-level technical support as you … build relationships with your clients.. Tracking customer engagement, identify areas for improvement, and contribute to refining the overall user journey. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user … referrals and case studies . Provide basic technical support to existing clients. Required Skills & Experience: Previous experience in a technical support, account management, or customer success role , ideally in a SaaS business. Strong IT literacy and ability to learn new software quickly. Excellent communication skills, with the ability to More ❯

Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, Customer Service, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics 365 CE … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, Customer Service, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics). Strong More ❯

Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, Customer Service, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics 365 CE … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, Customer Service, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics). Strong More ❯

of business acumen, supply chain expertise, and technical ERP systems knowledge: Proven experience working with ERP systems , ideally Microsoft Dynamics 365 F&O and Customer Engagement (CE) Strong understanding of supply chain functions , including procurement, warehousing, logistics, and demand planning Familiarity with the Field Service industry , Manufacturing processes … MRP , and Warehouse Management (Desirable) Strong analytical skills and a proactive problem-solving mindset Excellent communication and stakeholder engagement abilities Project management experience is a plus You’ll be joining a dynamic, forward-thinking business in a role that offers variety, visibility, and impact. This is a great opportunity More ❯

Gold Partner based in Milton Keynes, UK. They are looking for a D365 CE CRM Solution Architect who is highly experienced in Dynamics 365 Customer Engagement and the Power Platform. Get in touch if you're looking for your next opportunity! Responsibilities Lead design and architecture across Microsoft More ❯

project demands. Collaborate across disciplines — including hardware, software and firmware — to ensure coherent, modular, and reusable system designs. Represent engineering in design reviews and customer engagements, presenting complex information clearly and effectively. Manage stakeholders, suppliers and customers to ensure milestones are met, risks are mitigated, and technical objectives are More ❯

value to both internal teams and customers. This role involves earning and maintaining sales and technical certifications while collaborating across the business to support customer needs and reinforce vendor propositions. As a Data,Automation & AI Product and Servicesexecutive, you'll beresponsible for: Maintaining up-to-date expertise in IBM … across Softcat, IBM, and Red Hat, supported by a detailed relationship map Identifying and acting on customeropportunities and whitespace through collaboration, market analysis, and customer engagement Delivering onboarding sessions, training, and enablement content to equip sales teams with vendor knowledge and positioning strategies Participatingin office-based collaboration, in … person meetings, and customer calls to ensure alignment and feedback continuity We'd love you to have Strong understanding of Softcat and vendor technologies, with a commitment to continuous learning Excellent relationship-building and interpersonal skills Ability to achieve and maintain relevant sales and technical certifications Collaborative, proactive, and More ❯

members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through … any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will … to enterprise application technology, architecture, and support. You will work with global R&D (Research & Development), Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve More ❯

relationships across the portfolio Collaborate with internal teams to tailor solutions, pricing, and multi-year deal structures Maintain pipeline discipline, accurate forecasting, and regular customer engagement What Does Success Look Like? You consistently hit (or exceed) your targets through strategic relationship-building, and proactive account management. What You More ❯

relationships across the portfolio Collaborate with internal teams to tailor solutions, pricing, and multi-year deal structures Maintain pipeline discipline, accurate forecasting, and regular customer engagement What Does Success Look Like? You consistently hit (or exceed) your targets through strategic relationship-building, and proactive account management. What You More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on... Evaluating the problem resolution process for the product, the way … and provide responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement. … Any exposure to Power BI and SQL is advantageous. Essential Skills Experience building and running customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written More ❯

desired projects objectives. • A good technical understanding and adept in discussing digital topics. • Strong Project Management skills. • Excellent administration and presentation preparation skills • Develop customer journeys from scratch, and enhance customer engagement. Grow databases through lead generation, ensure data integrity, and manage CRM/database health (spam complaints More ❯

desired projects objectives. • A good technical understanding and adept in discussing digital topics. • Strong Project Management skills. • Excellent administration and presentation preparation skills • Develop customer journeys from scratch, and enhance customer engagement. Grow databases through lead generation, ensure data integrity, and manage CRM/database health (spam complaints More ❯