Team Lead, Customer Success Enterprise (Strategic Customer Success Team)
- Hiring Organisation
- Semrush
- Location
- Guernsey, Channel Isles, South West, United Kingdom
CSMs on advanced consultative selling, pipeline management, and navigating complex contract renegotiations to maximize Total Contract Value (TCV) Lead and develop a team of Customer Success Managers across EMEA, driving performance against retention and growth targets Coach the team on strategic account planning, executive engagement, and QBR excellence … senior marketing executives and C-suite stakeholders to secure renewals and mitigate churn risk. Strategic Commercial Account Management (Player-Coach) Translate elite enterprise-level customer success frameworks (including advanced workflow mapping and ROI-driven Business Reviews) into repeatable, scalable playbooks for the EMEA Enterprise teams. Manage a portfolio ...