1 to 25 of 301 Customer Engagement Jobs in the UK

Solution Architect for Dynamics 365 Customer Engagement On-Premises and Cloud page is loaded Solution Architect for Dynamics 365 Customer Engagement On-Premises and Cloudlocations: BGR Work-at-Hometime type: Full timeposted on: Posted 2 Days Agojob requisition id: RJob Title:Solution Architect for Dynamics 365 Customer Engagement On-Premises and CloudJob Description Solution … Architect for Dynamics 365 Customer Engagement On-Premises and Cloud We are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) on-premises Solution Architect. The ideal candidate possesses expertise in evaluating and implementing performance and stability enhancements within D365 CE/CRM, along with comprehensive knowledge of customer-driven configuration and … technical training and effectively resolve complex issues and architectural challenges through strong analytical and collaborative skills. Strong commitment to staying updated on modern engineering practices and tools. Experience in customer facing roles. Desirable requirements Knowledge of Exchange, ADFS and SharePoint. Understanding how to migrate from on-premises to the cloud. Experience with D365 Customer Insights - Journeys In possession More ❯

Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to … end customers' businesses.The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds … a key enabler of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions - from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar More ❯

Customer Engagement Executive | Retain & Grow Our Customer Base £25k Base + Commission | Customer Success & Account Management Love building relationships and helping customers succeed? Turn service into sales. About Focus Group We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of … the UK's fastest-growing tech companies, and our customers are at the heart of everything we do. Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term. The Role: Customer Success Meets Sales As a Customer Engagement … value from our services while identifying opportunities to grow their account. Your day-to-day: Conducting introduction calls and regular check-ins with your portfolio of customers Understanding each customer's business needs and challenges Recommending relevant products and upgrades from our full technology stack Cross-selling and upselling services that genuinely add value Maintaining strong relationships to improve More ❯

hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services … SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with clients to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for clients' interests within the organization, we drive customer retention and foster long term partnerships. … in the office in a hybrid capacity. Authorization to work in the UK is a precondition of employment. What You'll Do LILT seeks an experienced leader passionate about customer success, with a proven track record of accelerating customers' technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics 365 Customer Engagement (D365CE) Senior Analyst Programmer is a member of … our client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. The developer will assist in delivering the technical implementation and design of D365CE solutions. They will be working with both onshore and offshore development teams. The developer will also be involved in the development of integration solutions between D365CE and various third-party legacy systems for … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements A University graduate with relevant degree within a computing or business discipline A Microsoft Dynamics 365 Customer Engagement Certification Overall, more than 5 years' experience working with Microsoft Dynamics Customer Engagement/CRM Online 2015, 2016 or 365 and/or .Net Technology More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics 365 Customer Engagement (D365CE) Analyst Programmer is a member of our … client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. The developer will assist in delivering the technical implementation and design of D365CE solutions. They will be working with both onshore and offshore development teams. The developer will also be involved in the development of integration solutions between D365CE and various third-party legacy systems for their … +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements A University graduate with relevant degree within a computing or business discipline A Microsoft Dynamics Customer Engagement Certification (2015, 2016 or 365) Minimum 3 years' experience working with Microsoft Dynamics Customer Engagement/CRM Online 2015, 2016 or 365 Minimum 3 years More ❯

Solution Architect - Microsoft Dynamics 365 (Customer Engagement & Contact Centre/Omnichannel) Location: Hybrid (blend of office, client site, and home working) Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years About the Role Our client, a leading global technology and digital transformation consultancy, is … seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions. This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health. As a Solution Architect, you will play … a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose. Key Responsibilities Lead the design of end-to-end Dynamics 365 CE and More ❯

facets of our operation with consistency, pride and efficiency. The Service Relationship Representative (SRR) is part of the Service Relationship Management Team and is passionate about serving a dynamic customer base in a technology managed service setting. The SRR role is focused on providing responsive customer service engagement to Claranet customers by owning inbound customer engagement activities on a reactive basis along with providing reactive sales and commercial support. This is a key role owning customer inbound engagement activities focusing on reactively addressing Sales and Commercial enquiries along with administration. The role requires the ability to quickly build rapport to efficiently manage and resolve general customer service enquiries and contract administration needs. … Claranet products and services Key Responsibilities Support reactive sales opportunities for revenue growth or retention of customers, ensuring enquiries are despatched to the correct internal owner Administer Claranet’s Customer Feedback inbound activity to ensure that any customer contact is recorded and resolved within set SLAs and KPIs Takes ownership of customer feedback and investigate, ensuring they More ❯

days holiday per annum + Bank Holidays Annual performance-based bonus. Friendly, supportive, and collaborative team culture. Ongoing professional development opportunities. Sick pay Bereavement leave As Head of Customer Service , you will lead and shape Care Control Systems' entire customer-facing function, ensuring every client receives an exceptional, consistent, and proactive experience throughout their full lifecycle. You will … own the complete customer journey-from onboarding, adoption, and support through to long-term relationship management-driving satisfaction, retention, and sustainable growth. You will oversee three core functions that together deliver a seamless, end-to-end customer experience: Customer Success Manager & Onboarding Team - guiding new customers from contract signature to go-live, ensuring successful implementation and early … value realisation. Customer Service Manager & Support Desk - providing responsive, knowledgeable, and empathetic support to all users, resolving issues quickly and maintaining high service standards. Tiered Key Account Management (Platinum Bronze) - nurturing ongoing client relationships, strengthening partnership value, and supporting long-term retention and expansion. Together, these three pillars form a cohesive customer journey under your leadership, empowering you More ❯

Customer Data Architect – Associate Manager London, Manchester (or other UK location) Associate Manager (CL8) Practice: Song Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel … of life through the unlimited potential of imagination, technology and intelligence. Visit us at: https://gb-en/about/accenture-song-index Role Overview: As a Customer Data Architect – Associate Manager, you will help design and implement scalable, secure, and high-performing customer data architectures. You will work with cross-functional teams to define data … strategies, architect solutions, and enable data readiness for AI, analytics, and customer engagement platforms. This role sits within Accenture’s Data & AI practice, delivering end-to-end solutions from data strategy to core engineering. Key Responsibilities Architect modern customer data platforms and integration pipelines across structured and unstructured sources. Translate business requirements into scalable data solutions aligned More ❯

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide … and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help … them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual More ❯

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000/year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful … candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their initiative and … role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell activities Establish More ❯

that have more than 1 location. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately … customer retention. What You'll Do Book Management Drive NRR through strategic account planning and proactive customer engagement Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy … s customer journey Commercial Sales Identify and execute upsell and cross-sell opportunities within your given book of business Drive activations of more users/doctors within a practice Drive sales of additional scanners within a practice Drive expansion through selling into additional practice locations Client Relationship Management Build and maintain strong, long-lasting relationships with doctors at key More ❯

Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term … success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical … role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our More ❯

team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API … and Claude Code. You'll directly coach and develop a team of 5-8 CSMs while maintaining strategic oversight of high-impact customer engagements. This role demands exceptional people leadership combined with deep product knowledge and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You … in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization. Responsibilities: Directly manage and develop a team of 5-8 Customer Success Managers supporting strategic enterprise accounts across all Anthropic products (API, , Claude Code) Coach team members on customer success best practices, including change management and adoption strategies, value More ❯

and succeed. Job Title The Global Managing Partner (MP) Global Account Chief Expert is the worldwide General Manager and Executive Sponsor accountable for leading the end to end strategic customer engagement of a Platinum account, the top tier in the Strategic Customer segment. In this role, the Managing Partner leads the overall strategic and sustainable engagement with the customer and ecosystem, proactively driving initiatives that increase the customer's commitment to and investment in joint business innovation, accelerating innovation adoption and business impact. This results in growth in share of wallet, total revenues across SW, Services and Cloud, and reference ability. The Managing Partner develops the business and digital transformation strategy, leads the … vision for the global account team, and embraces and models the best practices of Strategic Customer Engagement (SCE), including orchestrating multi year jointly committed road maps enabled by the four panel model, an annual account plan, and joint governance created and executed by the Managing Partner and the customer's named SAP Executive Sponsor. The Managing Partner More ❯

Quest Employment are looking for an experienced Customer service person to join our clients telecoms/broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As theycontinue to grow, they arelooking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service … and enjoy engaging with people, we want to hear from you! Role Overview: Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be toconnect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. Youll confirm details, provide friendly support … encourage customer satisfaction, and help drive sales including upselling additional services and promoting long-term customer loyalty. What Youll Do: ? Call customers whove received order confirmation letters to confirm details and gain their agreement to proceed ? Act as a helpful point of contact to support smooth onboarding and answer any immediate queries ? Promote customer retention through friendly More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management-preferably within Cyber Security. This role is … crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle, promoting … growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services provided by More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management—preferably within Cyber Security. This role is … crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. Requirements A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle … promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities: Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services provided More ❯

Senior Customer Analyst - Loyalty Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst focused on loyalty and customer engagement to join a leading global online marketplace. This strategic role uses data and analytics to shape loyalty initiatives that drive … retention, repeat behaviour, and long-term customer value. What You'll Do: Analyse customer behaviour across loyalty programmes to identify opportunities for engagement and retention. Build and manage the Single Customer View (SCV) to unify customer data and enable personalised experiences. Recommend improvements to loyalty propositions, including tiers, rewards, and experience enhancements. Partner with marketing … data, and global teams to deliver and measure loyalty initiatives. Use advanced analytics and storytelling to influence loyalty strategy and maximise customer lifetime value. Example Projects: Redesign loyalty programmes to increase engagement and repeat purchases. Develop SCV integrating purchase, engagement, and loyalty data. Model customer value to understand the impact of loyalty participation. Benchmark competitor loyalty More ❯

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the … customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist … in the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. At Gleeson Recruitment Group, we embrace inclusivity and welcome More ❯

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 65,000 + 17.5% bonus + Benefits. One of our leading clients … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

a team that wants you to grow and succeed. What you'll do: As an Account Director (AD) at SAP, you will be responsible for building strong, long-term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met. Serve as the end-to-end account owner and maintain … senior client relationships Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities Lead (virtual) account team and coordinate all roles across the customer Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells Utilize expert governance and stakeholder management skills Interpret consumption data and drive insights to action Orchestrate resources such … Unit leadership, account teams, and industry teams, as well as align with product/solution management teams/organization. You will also partner with other SAP leads to maximize customer success and drive insights into action Skills you'll use: Professional Skills Customer Orientation Complex Problem Solving Strategic Thinking Creative Thinking Effective Communication Tech Industry & SAP General Skills More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics CE & Power Platform Senior Technical Architect is a core team member of our … client's customer delivery of Microsoft Dynamics 365 centred solutions. The STA will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CE & Power Platform solutions working with both onshore and offshore development teams. The position may require business travel. Job Location: Silema, Malta Work Type: Hybrid … and proven experience in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven etc., Power Automate, Power BI etc.); Strong understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service; Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc. More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics CE Technical Architect is a core team member of our client's customer … in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven, Power Automate, Power BI, Power Pages, etc.) Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service & Field Services; Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc.; Good understand of … client presentations; Proactively skilling up on new versions and technology stack to be future ready; Work on the creation of Dynamics 365 solutions and industry templates; Meet and exceed customer expectations of business knowledge, skills and behaviour; Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready; Proactively identify business/project More ❯