1 to 25 of 572 Customer Engagement Jobs in the UK

respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives! Your Role in our Mission: The Head of Omnichannel (Customer Engagement) is accountable for designing, owning, and scaling a best‐in‐class omnichannel engagement model that drives customer adoption, usage, renewal … confidence, and commercial outcomes across the customer base. This role operates in close partnership with Client Success Directors and the Director of Client Success , enabling those leaders to focus their time and attention on the accounts and segments that will drive the greatest platform adoption and commercial impact . ...

Senior Consultant – Marketing Transformation & Customer Engagement Strategy Optima Partners is a fast‐growing professional services firm helping leading organisations transform customer engagement at the intersection of marketing, technology, and data. As we scale from 80 to 200 people, we’re growing our Customer Strategy & Engagement … Media O2, BT, Centrica, and GSK. We’re looking for a Senior Consultant to help clients realise the strategic value of their CRM and customer decisioning investments. Your focus will be driving adoption and impact of Next Best Action (NBA) and customer engagement solutions ensuring platforms deliver ...

Senior Customer Success Manager Bristol Area/Wales Up to £50,000 DOE Hybrid/Flexible Working – Home based Pertemps is currently recruiting for a Senior Customer Success Manager on behalf of a growing and innovative EdTech organisation. This is an exciting opportunity to join a business that … making a real impact within education, supporting schools and customers through high-quality digital learning solutions. The role sits within the Customer Success team and will play a key part in delivering effective, consistent, and high-quality Customer Success experiences across a product portfolio. The successful candidate will ...

driven digital transformation across the Microsoft ecosystem. Their expertise spans Dynamics 365, Microsoft 365, Power Platform, and Copilot adoption—helping enterprise organisations modernise customer engagement, unify data, and deliver intelligent, connected experiences. This is a senior architecture role focused on designing and delivering end-to-end Dynamics … Customer Engagement (CE) solutions, with a strong emphasis on scalability, integration, automation, and AI-enabled capabilities. You will act as a trusted advisor to clients, shaping CRM strategy, defining solution architecture, and ensuring seamless alignment across the wider Microsoft stack—including Power Platform, Microsoft 365, Azure, and Copilot. ...

veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey. The Role: The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. … portfolio of complex enterprise and multi-site customers, acting as a trusted partner and delivering value through influence and insight. Key Responsibilities: Customer Engagement Build and maintain trusted relationships with senior stakeholders and executives across the customer portfolio. Deliver executive level QBRs, value reviews, and roadmap conversations ...

day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future … identity with a team that holds a high bar for itself — keep reading. About the Role: The Customer Marketing Lead will be responsible for building and executing customer marketing programs using a variety of marketing tactics including ABM programs, virtual and in-person events, and email campaigns ...

collect data for analysis and reporting Participate in marketing events and initiatives Contribute to the generation of content and the configuration of design items Customer Support: Communicates effectively with customers by telephone and online Provide customer service support, including technical advice and guidance on the successful … products and services Assist in devising solutions to customer requirements and solve straightforward problems Assist customers with a range of design and technical issues Escalate complex issues to senior support or development teams Provide first-line support via email, chat, or ticketing systems Customer Engagement: Assist ...

Summary The Senior Product Manager – CRM & MarTech is responsible for developing, managing, and optimising Papa John’s customer engagement technology platforms across the UK and international markets. This role owns the strategy, roadmap, and delivery of CRM and marketing technology platforms including Braze, Dotdigital and Yext (digital presence … management), ensuring these platforms enable scalable lifecycle marketing, personalised customer engagement, and measurable commercial impact. Working closely with Digital Commerce, Marketing, Analytics, and international franchise markets, the Senior Product Manager ensures the MarTech ecosystem supports customer acquisition, engagement, retention, and revenue growth across digital channels. Duties ...

fast-growing UK technology business specialising in cloud communications, customer engagement platforms and AI-driven solutions is looking for a commercially minded and technically hands-on CTO to lead its next phase of growth. This is a senior leadership role for someone who can shape technology strategy, build … commercial leadership to bring innovative solutions to market. The business operates within the UCaaS, CCaaS and CPaaS space, delivering advanced cloud-based communication and customer engagement solutions using modern cloud infrastructure, AI technologies and secure payment integrations. The Role You will take ownership of the company’s technology ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales … responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success ...

business. About the Role The Account Director role is a senior commercial leadership position focused on strengthening and expanding a portfolio of strategic customer accounts while leading and developing a high-performing Account Management team. You will play a key role in building long-term customer partnerships, ensuring … excellent customer experience, strong retention and sustainable commercial growth across the portfolio. Through a consultative and relationship-led approach, you will identify opportunities to increase customer value through additional products, services and strategic initiatives aligned to customer objectives. As a leader within the business, you will provide ...

Product Marketer. This is an exciting opportunity to play a key role in shaping product messaging, supporting go-to-market strategy, and driving customer engagement through high-impact campaigns. You'll work closely with Product, Sales, Customer Success and Marketing teams to translate product features into compelling … customer value propositions and deliver integrated campaigns that support growth and market expansion. Key Responsibilities Develop and refine product positioning, messaging and value propositions across key customer segments Translate technical product features into clear, customer-focused marketing narratives Coordinate campaign delivery across digital, content, brand ...

technical leader helping new-to-cloud public sector customers across the UK and EMEA accelerate their cloud journey on AWS. You will own complex customer engagements end-to-end, mentor junior SAs, develop scalable engagement methodologies, and serve as a technical authority within the Greenfield organisation. The Greenfield … function focuses on proactive customer engagement: helping customers move beyond reactive technical needs toward strategic cloud adoption. Key Responsibilities Own end-to-end technical engagement for complex new-to-cloud public sector customers across the UK and EMEA, guiding them from first workload through production and initial ...

Customer Success Manager - Existing Customer Growth & Account Ownership Peterlee, Office Based, Free On-Site Parking Occasional UK & International Travel £42,500 - £45,000 + Bonus + Outstanding Benefits Looking for a Customer Success role where you can genuinely make an impact? We're supporting an innovative … highly successful technology-led business as they look to appoint a Customer Success Manager to join their growing team. This is a newly created role within the business, offering a fantastic opportunity to help shape and influence the future direction of Customer Success as the function continues ...

Customer Success Associate Bristol | £30,000 + Benefits A growing Managed Service Provider is looking for a Customer Success Associate to join its expanding customer operations team in Bristol. This is an excellent opportunity for someone currently working within IT support, service desk, infrastructure support … environment who wants to move into a more customer-focused position while continuing to build technical exposure. The business operates across managed IT services, cloud infrastructure, cybersecurity, and data solutions, supporting a wide range of customers from SMEs through to large enterprise and public sector organisations. The Role ...

result, we are looking to appoint a Client Director with deep industry expertise in Financial Services who can translate that into our missions: personalised customer engagement and decisioning, advanced AI and data science, or building modern data foundations at scale. The role This role is for someone … strong people person, with deep domain knowledge in Banking , Wealth , or Insurance clients. You should have deep understanding of how FS organisations leverage customer data to drive engagement, loyalty, and growth, including segmentation, journey mapping, lifecycle management, and personalised communications. Awareness of digital channels, marketing automation, CRM platforms ...

move through, and care for. We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to: Finance (ERP) Sales & Customer (CRM) These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations. Working collaboratively across … opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise. Specialisms Functional Consultant - Sales & Customer (CRM) You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer ...

commercially minded IT Presales Consultant to join a growing Managed Service Provider supporting SMB customers across the South region. This is a customer-facing presales role focused on understanding customer requirements, shaping high-level technical solutions, and supporting the sales process from discovery through to proposal and handover. … aligned solutions across Microsoft 365, Cloud, Infrastructure, Cybersecurity, and Managed Services. The successful candidate will act as the bridge between technical delivery teams and customer-facing commercial teams, ensuring proposed solutions are achievable, scalable, and aligned to customer business objectives. This role is ideally suited to someone with ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms. This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications — helping deliver smarter, more … thinking. What You’ll Be Doing Owning and evolving the product roadmap for communications and collaboration platforms Driving improvements across Zoom and omni-channel engagement tools Working with Engineering, IT and Operations teams to deliver new features, integrations and enhancements Helping shape how communication technology supports customer journeys ...

Consultant will be operating at the intersection of functional consultancy and technical delivery, supporting the design and implementation of solutions across Dynamics 365 CRM (Customer Engagement), Power Platform, and Azure-based systems. This role will work closely with clients, business stakeholders, project teams, and architects to understand requirements … contribute to solution delivery, while applying hands‐on experience in Dynamics 365 CRM and the wider Microsoft ecosystem. Responsibilities 1. Stakeholder Engagement & Communication Facilitate discovery workshops and requirements‐gathering sessions with business and technical stakeholders. Communicate technical concepts clearly to both technical and non‐technical audiences. Support and contribute ...

Senior Customer Success Manager – UK Kilmarnock (hybrid working) £ dependant upon experience At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through their … focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture. We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role ...