8 of 8 Customer Engagement Jobs in Glasgow

focus will be on building relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned with marketing campaigns, ensuring … accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update CRM systems Provide feedback on campaign performance and customer insights to improve outreach Develop More ❯

focus will be on building relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned with marketing campaigns, ensuring … accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update CRM systems Provide feedback on campaign performance and customer insights to improve outreach Develop More ❯

hybrid Inside IR35 - umbrella only Role Overview We are seeking an experienced Salesforce Architect with deep expertise in Marketing Cloud to design, implement, and optimize Salesforce solutions that drive customer engagement and business growth. You will act as a strategic advisor and technical leader, ensuring scalable, secure, and high-performing architectures across Salesforce platforms. Key Responsibilities Design and More ❯

hybrid Inside IR35 - umbrella only Role Overview We are seeking an experienced Salesforce Architect with deep expertise in Marketing Cloud to design, implement, and optimize Salesforce solutions that drive customer engagement and business growth. You will act as a strategic advisor and technical leader, ensuring scalable, secure, and high-performing architectures across Salesforce platforms. Key Responsibilities Design and More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

Mon-Thurs), 8am - 3pm (Fri - working from home) Reporting to: Managing Director Direct reports: 4 Values: Ethical, Sustainable, Trusted Company: UK's Largest Bar Soap Manufacturer with a global customer base whose products Featured In: British Vogue, GLAMOUR, Elle, GQ, Beauty Bay, Stylist Magazine, HELLO! And More... Your Background/Skills: Experience of managing a quality team, experience of … Define, monitor, and report on Quality KPIs. • Coordinate and support external and internal audits, including traceability and recall exercises. • Safeguard product quality—ensuring in-process and finished goods meet customer standards. • Investigate complaints, non-conformances, and deviations; drive root cause analysis and implement CAPAs. About You: • Degree in a scientific discipline or extensive manufacturing experience with a strong focus … Organic. • Experienced leader with a history of managing and developing high-performing teams. • Proficient in Office 365 and ERP systems. • Clear, confident communicator—skilled in cross-functional collaboration and customer engagement. • Strong presence within senior management, capable of delivering impactful results and updates at board level. What's on Offer: • Competitive Market Salary • 4-weekly pay cycle 33 days More ❯