2 of 2 Customer Engagement Jobs in Harrogate

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters. Key responsibilities: Duties will include, but are not restricted to the following: • Successful project delivery • Plan and direct the overall project … of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. • Effective management of issues and risks ensuring that options and … reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole More ❯

oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team … allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for customer queries and escalations. Logging, tracking, and co-ordinating the implementation of Service Improvement Initiatives. Increasing customer engagement levels and … build strong relationships. Notifying Account managers where sales related opportunities have been identified Supporting the customer service teams in their understanding of customers Adhering to Redcentric's ISO accreditation standards Complying with Redcentric's policies and procedures Handling and protection of Redcentric information Reporting of any security events KEY OBJECTIVES Increase levels of customer satisfaction Improve customer More ❯