3 of 3 Customer Engagement Jobs in Midlothian

part of our app development team. In this role, you'll lead the evolution and implementation of our mobile app experience, ensuring the delivery of high quality, accessible, and customer centric solutions that delight users and deliver measurable value. You'll work cross-functionally with design, engineering, marketing, and operations teams to shape our app that empowers users, simplifies … journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability ecosystem. As a key liaison between stakeholders and the development team … over the Backlog: Oversee and manage the product backlog using prioritization frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make More ❯

and be client facing to resolve any issues with aplomb.Stampede build powerful software that helps hospitality venues connect with their customers, drive revenue, and run smarter businesses whilst championing customer engagement and experience. They help build guest loyalty with branded Wi-Fi and marketing tools, increase bookings and footfall through smart campaignsand automate customer touchpoints and analytics … the heart of the company. You will collaborate with clients to resolve technical issues or queries and internal teams to ensure seamless onboarding, resolve technical challenges, and optimise overall customer and client experiences. Your expertise will play a key role in managing and improving processes. Customer Support & Product Adoption Provide second-line technical support, assist with onboarding, and … ensure timely issue resolution. Customer Success & Engagement Identify customer needs, track satisfaction trends, and contribute to self-service improvements. Proactive Customer Assistance Build strong relationships, monitor account health, and advocate for customer needs. Process Improvement & Onboarding Enhance support workflows, contribute to automation, and assist with new customer onboarding. What Youll Bring to the Role More ❯

outbound efforts, including confident and effective cold calling. Building and managing partner networks that drive measurable revenue growth CRM Savvy and data driven Knowledge of the hospitality, POS or customer engagement space Knowledge of tools like HubSpot, Notion, Slack, Zendesk or Zapier If youre a experienced Sales/Partnership Manager looking to take the next step with an More ❯