4 of 4 Customer Engagement Jobs in Northamptonshire

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

CS role with leadership responsibilities, been an acting Team Lead or an Interim ‘Head of’, this is your chance to come in, maintain some client ownership and lead a Customer Success Team for a growing tech leader with global clients! Lead your talented CSM team across UK, EMEA and APAC, guiding strategy, enhancing customer engagement, and ensuring … that every partnership delivers tangible success and long-term value. You’ll remain hands-on with a select group of strategic clients, giving you real insight into customer needs and the chance to directly influence how success is delivered. Your days will be diverse: supporting your team, shaping customer programmes, collaborating with Sales, Support and Professional Services, and … driving the continued evolution of the customer journey. You’ll be instrumental in embedding best practice, championing the customer voice, and inspiring others to aim higher every day. The Ideal Candidate 3+ years’ experience in Customer Success, Client Services, or Account Management within a SaaS or technology-led business. 2+ years’ management experience with a proven record More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high … point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C … client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays More ❯

resource aligned to geography, skill set and priority requirements per job. Role encompasses ITS and Core business elements. Scheduling of internal resource and/or partner resources to fulfill customer engagements/requirements. Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present Assist in the resolution of implementation/… resourcing issues to ensure customer satisfaction both internal and external Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc Collate monthly Software Support Renewals to ensure all customers have cover where required We are an equal opportunities employer … have Time-management and planning skills Focused on achieving targets Self-motivated and flexible team player, able to work under pressure Commercial Awareness Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word, Excel and Lotus Notes Ability to prioritise work effectively and meet deadlines. Good verbal and written More ❯