11 of 11 Customer Engagement Jobs in the East Midlands

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and … implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact finding More ❯

services that help businesses build agile and scalable technology infrastructures. Through continuous growth and a commitment to excellence, they have earned a strong reputation for reliability, technical expertise, and customer satisfaction. Role Overview The Marketing Executive will play a key role in developing and executing digital marketing strategies across multiple channels. This includes managing social media platforms, optimising website … SEO best practices (highly desirable) Key Responsibilities Manage and oversee all company social media accounts, creating engaging and innovative content Develop compelling content that supports brand messaging and audience engagement Plan and implement comprehensive digital marketing strategies across email, social media, and web platforms Monitor and analyse campaign performance, social media analytics, and customer engagement metrics Conduct More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high … point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C … client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support. … Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the Head of Marketing. More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support. … Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the Head of Marketing. More ❯

for an experienced, commercially minded, product and technology focused Product Specialist , to support our growing Transport Operations division. You will be accountable for guiding product decision and supporting our customer outcomes, with cross-departmental collaboration, and user research to ensure our customers unlock the true potential of our products. This is a hybrid role that blends product expertise, operational … What you will be doing/Responsibilities Become the go-to product expert and Subject Matter Expert (SME) for the UK transport planning market. Guide product decisions and support customer outcomes using your transport planning know-how. Collaborate with Customer Success and Delivery teams to help customers unlock the full potential of our products. Own and shape product … documentation bringing clarity and polish to both internal and customer-facing content. Facilitate small groups of operational SMEs to bring our products to life and maximise value delivery. Conduct user research through surveys, interviews, and regular site visits to capture real-world feedback and pain points. Engage with global Product and Engineering teams to channel market insight into meaningful More ❯

PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED - SCUNTHORPE - 32K CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we … now looking for a passionate Account Manager to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using … Salesforce, including onboarding, demos, and ongoing support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support. … Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the Head of Marketing. More ❯

Edge Products & Electrospa and provides Life & Property Protection and innovative products for the built environment. With offices in Coventry (West Midlands) and Coalville (East Midlands) Fixfire® serves an established customer base operating across a diverse range of industries and environments. The business is on a strong growth trajectory and achieves success through innovation and offering solutions that are often … proposals following industry standards Prepare quotations for small works, remedial tasks, and system enhancements Convert engineer reports into quotations with accuracy and speed Create tailored proposals that clearly communicate customer value Review specifications and drawings to ensure compliant bids Maintain CRM records, sales pipeline, and produce forecasts Support colleagues in presenting proposals and following up with clients Identify upsell … supportive team culture with regular team days The chance to make a real difference by contributing ideas for continuous improvement The Ideal Candidate We're looking for a motivated, customer-focused professional with both sales and technical expertise. About you: At least 5 years' experience in surveying and designing fire, security, access, or call systems Strong communication skills, especially More ❯

forward-thinking software provider based in Derby is looking for an experienced Full Stack Developer to join their collaborative and talented team. You'll be working on industry-leading customer engagement software, used by high-profile businesses worldwide. This is an exciting opportunity to be part of a small, agile team where your ideas will be heard and More ❯

how they meet the needs of customers across multiple industries. Partner with the Sales and Consultancy teams to deliver engaging product demonstrations, presentations, and proofs of concept tailored to customer requirements. Work directly with prospects to understand their business processes, challenges, and goals, and translate these into relevant software solutions. Collaborate with customers to document requirements and align proposed … solutions with their strategic objectives. Prepare detailed proposal documents, system specifications, and supporting materials for tenders and RFPs. Support the transition from pre-sales to implementation, ensuring customer expectations are clearly defined and achievable. Maintain up-to-date knowledge of the competitive landscape, product developments, and market trends to position our solutions effectively. Assist with training internal teams on … new product functionality and best practices for customer engagement. What You Bring We’re looking for someone who combines technical curiosity with strong interpersonal and presentation skills. Ideally, you’ll have: Experience in the apparel/fashion industry or related commercial environments. A solid understanding of ERP, PLM, or other business application software. Strong communication, presentation, and influencing skills More ❯