13 of 13 Customer Engagement Jobs in the East Midlands

future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 20-minute walk from the train station). Their mission is to … reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat … Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support centres by identifying when articles need updating and reporting More ❯

a variety of exciting projects in a collaborative and supportive team environment? Join our clients award-winning marketing services company based in Leicestershire, where your work will power innovative customer engagement solutions for top brands. We're looking for a full-stack web developer who is eager to take ownership of their code, contribute to meaningful projects, and … A genuine interest in building user-focused solutions using the latest web technologies Why Join? Be part of an innovative company with a proven track record in marketing and customer engagement Work on diverse and challenging projects that make a real impact Enjoy a mix of in-office collaboration and remote flexibility Friendly, supportive team culture with opportunities More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

an impact! The Role: Were looking for a dynamic E-commerce & Marketing Assistant to support and grow our online presence. Youll manage product listings, optimise sales channels, and improve customer engagement, all while driving performance through data analysis and actionable insights. Key Responsibilities: Assist in launching and managing products across multiple digital platforms. Regularly review and optimize product … content, pricing, and imagery. Analyse sales data and stock levels to identify opportunities for improvement. Enhance the online customer experience and implement strategies to boost sales. Support the E-commerce team in achieving growth and performance goals. What Were Looking For: A recent graduate with qualifications in e-commerce, digital marketing, or a related field. Strong analytical skills with More ❯

About The Role Job Summary: The Critical Infrastructure Solutions Director is accountable for enabling business growth by identifying new opportunities, developing and managing a broad key stakeholder map and engagement plan and acting as a thought leader for BRUSH's engineering solutions within the critical infrastructure segment. The Critical Infrastructure Solutions Director will act as a key point of … with clients by understanding their financial and operational goals and provide tailored solutions to realise these goals, thereby maximising the sales opportunity for BRUSH whilst maintaining a focus on customer satisfaction and risk management. Key Responsibilities: Strategic positioning Act as a thought leader and advocate for the company's engineered solutions within the critical infrastructure segment. Maintain deep and … appropriate. Keeping informed about industry trends and market dynamics, identifying potential new opportunities to expand market reach and revenue streams. Develop and manage a broad key stakeholder map and engagement plan; and play a lead role in communicating BRUSH's objectives. Represent the company at industry events, conferences, and key stakeholder engagements. Customer engagement, collection of VOC More ❯

the entire sales cycle, from lead generation, following up marketing generated leads to closing deals and onboarding new customers Collaborate with internal teams, including marketing and presales, to drive customer engagement Maintain accurate sales pipeline and forecasting in Salesforce CRM Stay up to date with industry trends and competitor activity to refine sales strategies What we are looking More ❯

forward-thinking software provider based in Derby is looking for an experienced Full Stack Developer to join their collaborative and talented team. You'll be working on industry-leading customer engagement software, used by high-profile businesses worldwide. This is an exciting opportunity to be part of a small, agile team where your ideas will be heard and More ❯

C#, MVC) you will be focusing on working on their innovative projects whilst utilising some of the latest technologies. As part of the role, you will be developing their customer engagement software which is used by well-known businesses across the globe. As well as working on their innovative software products, you will be focusing on migrating their More ❯

Remote PPC Specialist Our client is committed to achieving great customer outcomes. They support their customers without scripts or diallers. Due to continued growth, they are seeking a data-driven PPC specialist with proven experience in the financial services sector. This role focusses on paid media (e.g., Google Ads), conversion rate optimisation (CRO), and personalised digital marketing strategies across … A/B tests to improve CTR, conversion rates, and cost-efficiency while meeting regulatory content standards. Personalised Campaign Management Develop and execute segmentation and remarketing strategies to enhance customer engagement. Manage cross-channel campaigns, including PPC, email, and SMS, ensuring personalisation and high performance. Monitor and adjust campaign strategies in real-time to maximise ROI and lower CPA. … Analytics & Performance Reporting Utilise Google Analytics, SEMrush, and marketing automation tools to track campaign performance. Generate data-driven reports on ad spend, conversion rates, and customer acquisition costs (CAC). Provide insights and recommendations to improve digital marketing efficiency. Qualifications & Experience 5+ years in PPC, performance, and conversion optimisation (Essential). 5+ years in financial services (Essential). Expertise More ❯

ll manage a team of three, with scope to hire a fourth, and play a key role in building out campaign frameworks that move the dial on revenue and customer engagement. DAY TO DAY: Own CRM strategy and campaign performance across multiple business units Partner with Commercial & Trading teams to deliver high-impact tactical comms Lead a busy campaign … schedule – with a focus on segmentation and relevance Use customer behaviour data to improve targeting and content strategy Test and optimise campaigns to drive retention, engagement, and revenue Present weekly/monthly performance insights and recommendations to senior stakeholders Mentor and develop a growing CRM team YOUR SKILLSET: Proven CRM performance experience in a high-volume campaign environment … Strong commercial mindset – confident influencing trading decisions and spend Hands-on with CRM platforms (Braze ideal) and comfortable with customer data Experience in a fast-paced scale-up, retail, ecommerce, or tech business Strategic thinker with strong stakeholder management skills Previous team management experience is required Want to make a real impact while growing a high-performing CRM team More ❯