1 to 25 of 30 Customer Engagement Jobs in the East Midlands

Data & AI Presales Architect you will be responsible for leading pre-sales engagements, supporting sales efforts, and designing modern Data & AI solutions tailored to customer needs. This role bridges business requirements and technical solutions, ensuring that proposed architectures align with best practices, scalability, and business objectives. Additionally, the role … includes involvement in project work, contributing to solution implementation and delivery. Responsibilities Lead pre-sales engagements, including customer meetings, workshops, and proof-of- concept (PoC) demonstrations. Design scalable and efficient Data & AI architectures, ensuring alignment with customer goals and industry best practices. Develop and present proposals, estimates, and … trends in Data, AI, and cloud platforms. Engage with customers throughout the sales and delivery lifecycle, ensuring clear communication and follow-ups. Maintain strong customer relationships by proactively addressing concerns and providing ongoing support. Duties Engaging in technical discovery sessions with customers. Developing high-level and detailed technical designs. More ❯

Data & AI Presales Architect you will be responsible for leading pre-sales engagements, supporting sales efforts, and designing modern Data & AI solutions tailored to customer needs. This role bridges business requirements and technical solutions, ensuring that proposed architectures align with best practices, scalability, and business objectives. Additionally, the role … includes involvement in project work, contributing to solution implementation and delivery. Responsibilities Lead pre-sales engagements, including customer meetings, workshops, and proof-of- concept (PoC) demonstrations. Design scalable and efficient Data & AI architectures, ensuring alignment with customer goals and industry best practices. Develop and present proposals, estimates, and … trends in Data, AI, and cloud platforms. Engage with customers throughout the sales and delivery lifecycle, ensuring clear communication and follow-ups. Maintain strong customer relationships by proactively addressing concerns and providing ongoing support. Duties Engaging in technical discovery sessions with customers. Developing high-level and detailed technical designs. More ❯

Data & AI Presales Architect you will be responsible for leading pre-sales engagements, supporting sales efforts, and designing modern Data & AI solutions tailored to customer needs. This role bridges business requirements and technical solutions, ensuring that proposed architectures align with best practices, scalability, and business objectives. Additionally, the role … includes involvement in project work, contributing to solution implementation and delivery. Responsibilities Lead pre-sales engagements, including customer meetings, workshops, and proof-of- concept (PoC) demonstrations. Design scalable and efficient Data & AI architectures, ensuring alignment with customer goals and industry best practices. Develop and present proposals, estimates, and … trends in Data, AI, and cloud platforms. Engage with customers throughout the sales and delivery lifecycle, ensuring clear communication and follow-ups. Maintain strong customer relationships by proactively addressing concerns and providing ongoing support. Duties Engaging in technical discovery sessions with customers. Developing high-level and detailed technical designs. More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … success. As an Outbound Sales Account Manager, you will play a key role in opening new accounts, reactivating old ones, and providing an exceptional customer experience. You will be supported every step of the way as you develop your sales and business acumen skills. The responsibilities include, but are … limited to: Achievement of set sales target. Achievement of set Key Performance Indicators as such as proactive talk time, quotes generated, conversion rates and customer engagement. CRM daily management. Reporting on customer engagement and updates of customer contacts. Daily pipeline management, enabling you to provide a More ❯

impressive period of growth. They are looking for a Senior CRM Manager to join the team, reporting into the Head of CRM to drive customer initiatives at a pivotal period of growth business. It is essential that this hire be a hands-on technical Klaviyo expert. The successful candidate … will be responsible for delivering data-driven strategies to enhance customer engagement, retention, and loyalty. They will drive customer communications across email, SMS and push. The role: Ownership of the customer database – Klaviyo Implementing a test and learn approach to CRM to strengthen customer relationships … Enhancing the customer journey by delivering data led customer campaigns and optimising them throughout the customer lifecycle Segment customers effectively using data and insights to personalise customer comms Analyst CRM performance and report back the results to the Head of CRM and wider business Analyse customer More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

About the Position As an Applications Engineer, you will play a key role in our Power Group, focusing on: Technical Analysis: Interpret and assess customer enquiries to design and specify suitable equipment solutions, including valve sizing and process instrumentation like flow meters. Process Design: Engage in process design calculations … with training provided. Proposal Development: Craft competitive proposals, including technical and commercial details, to align with customer requirements. Customer Engagement: Maintain communication with customers during the quotation phase, addressing technical and commercial questions to secure orders. Post-Order Support: Collaborate with the project team, providing process data More ❯

Corby) RS Group is seeking an experienced Head of Commercial Technology Platforms to lead the development, strategy, and execution of our core digital and customer experience platforms across EMEA, including e-Commerce, CRM, and CDP. This role will drive technology innovation, ensuring seamless integration and delivery of all associated … Working closely with Heads of Engineering and IT teams, you will help define and implement a strategic technology roadmap that enhances business performance, fosters customer engagement, and supports sustained double-digit profit growth across our digital channels. Key Responsibilities Technology Vision & Strategy Execution: Define and implement the strategy … roadmap, and commercial prioritization of technology platforms that drive our web presence and customer experience. Collaborate with business leaders and technology teams to ensure alignment with overall digital strategy and strategic priorities. Optimizing e-Commerce Performance: Oversee the performance of e-Commerce technology across key metrics, supporting a revenue More ❯

Corby) RS Group is seeking an experienced Head of Commercial Technology Platforms to lead the development, strategy, and execution of our core digital and customer experience platforms across EMEA, including e-Commerce, CRM, and CDP. This role will drive technology innovation, ensuring seamless integration and delivery of all associated … Working closely with Heads of Engineering and IT teams, you will help define and implement a strategic technology roadmap that enhances business performance, fosters customer engagement, and supports sustained double-digit profit growth across our digital channels. Key Responsibilities Define and implement the strategy, roadmap, and commercial prioritization … of technology platforms that drive our web presence and customer experience. Collaborate with business leaders and technology teams to ensure alignment with overall digital strategy and strategic priorities. Oversee the performance of e-Commerce technology across key metrics, supporting a revenue contribution of over £1.5bn across 50+ global digital More ❯

primarily within the EMEAR region, to engage with clients and participate in technical and commercial discussions. Roles and Responsibilities Technical Analysis: Interpret and analyse customer enquiries and specifications to design and specify the appropriate equipment. Process Design: Develop a strong understanding of process design and calculations, with training provided. … Proposal Development: Prepare competitive technical and commercial proposals that align with customer requirements and scope of supply. Customer Engagement: Communicate with customers throughout the quotation phase, addressing technical and commercial queries to secure purchase orders. Post-Order Support: Collaborate with the project execution team, preparing process data More ❯

full range of the Microsoft stack. Support the wider business in ensuring relevant focus for on-time client renewals. Offer strategic recommendations to align customer roadmaps with Microsoft’s technology and license stack. Ensure that all licensing and solution recommendations comply with relevant regulations and standards and manage any … an understanding of their value, features, and the technical and business challenges faced in today’s working environment. Practiced in working with the Microsoft Customer Engagement Methodology (MCEM) You will have the ability to interpret data sets and be analytical and objective in your thought process to make … individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence More ❯

Ownership: Manage the OKRs for the Score and Report domain, ensuring alignment with business goals and overall responsibility for performance of the domain. Driving Engagement and Growth: Implement strategies to increase customer engagement, upsell premium offerings, and improve retention through innovative and valuable features. Qualifications Product Leadership … a leadership role, with extensive product experience, driving product success. Consumer focus: Deeply consumer-obsessed, with a strong commitment to understanding and solving genuine customer problems. You will have created product experiences that meet the real needs of our customers, ensuring that their satisfaction and success are at the … team to achieve excellent outcomes. Strategic Vision: Demonstrated experience in developing and implementing a product vision and strategy that drives business growth and enhances customer satisfaction. Stakeholder Influence: Experience managing and influencing a wide range of stakeholders, including senior executives and cross-functional teams. Commercial Acumen: Strong understanding of More ❯

Ownership: Manage the OKRs for the Score and Report domain, ensuring alignment with business goals and overall responsibility for performance of the domain. Driving Engagement and Growth: Implement strategies to increase customer engagement, upsell premium offerings, and improve retention through innovative and valuable features. Qualifications Product Leadership … a leadership role, with extensive product experience, driving product success. Consumer focus: Deeply consumer-obsessed, with a strong commitment to understanding and solving genuine customer problems. You will have created product experiences that meet the real needs of our customers, ensuring that their satisfaction and success are at the … team to achieve excellent outcomes. Strategic Vision: Demonstrated experience in developing and implementing a product vision and strategy that drives business growth and enhances customer satisfaction. Stakeholder Influence: Experience managing and influencing a wide range of stakeholders, including senior executives and cross-functional teams. Commercial Acumen: Strong understanding of More ❯

Ownership: Manage the OKRs for the Score and Report domain, ensuring alignment with business goals and overall responsibility for performance of the domain. Driving Engagement and Growth: Implement strategies to increase customer engagement, upsell premium offerings, and improve retention through innovative and valuable features. Qualifications Product Leadership … a leadership role, with extensive product experience, driving product success. Consumer focus: Deeply consumer-obsessed, with a strong commitment to understanding and solving genuine customer problems. You will have created product experiences that meet the real needs of our customers, ensuring that their satisfaction and success are at the … team to achieve excellent outcomes. Strategic Vision: Demonstrated experience in developing and implementing a product vision and strategy that drives business growth and enhances customer satisfaction. Stakeholder Influence: Experience managing and influencing a wide range of stakeholders, including senior executives and cross-functional teams. Commercial Acumen: Strong understanding of More ❯

Stay updated on the latest Microsoft Dynamics features and best practices. What We’re Looking For: Experience : 3+ years working with Dynamics 365 CE (Customer Engagement), including configuration, customization, and integration. Technical Skills : Proficient in C#, JavaScript, Power Platform, and CRM SDK. Certifications : Microsoft Dynamics 365 certification (preferred More ❯

investment into digital, this is an amazing opportunity for someone to contribute to the growth and development of the performance of the Frasers Group Customer Team. Reporting into a Trading Manager, you will be responsible for driving sales through commercial strategic planning and the successful execution of campaign, brand … on Digital Trading projects as relevant Collaborate with key stakeholders to coordinate development and execution of evergreen and seasonal content requirements to drive SEO, customer engagement and conversion Manage process of improving product content, supporting teams to resolve any issues as quickly as possible to optimise sales People More ❯

the opportunity to make their own career in Information and Data Management, depending on your areas of interest. The role includes responsibility for wider customer teams within the organisation. So, using your expertise and influence, you will provide practical advice, empowering teams to make effective decisions. There may also … be opportunities to provide customer training and drive excellence in information management behaviours across the organisation. By joining us, you'll have a key role in enabling digital and technological change, which could include contributing to the development of working practices and policies, and ensuring developments in information management … graduated with information, records or data management qualifications, and those with an existing broad set of data and information management skills. These could include customer engagement, communication and presentations skills, implementing best practice and knowledge sharing, planning, and organisation and prioritisation skills. You'll bring all your expertise More ❯

the opportunity to make their own career in Information and Data Management, depending on your areas of interest. The role includes responsibility for wider customer teams within the organisation. So, using your expertise and influence, you will provide practical advice, empowering teams to make effective decisions. There may also … be opportunities to provide customer training and drive excellence in information management behaviours across the organisation. By joining us, you'll have a key role in enabling digital and technological change, which could include contributing to the development of working practices and policies, and ensuring developments in information management … graduated with information, records or data management qualifications, and those with an existing broad set of data and information management skills. These could include customer engagement, communication and presentations skills, implementing best practice and knowledge sharing, planning, and organisation and prioritisation skills. You'll bring all your expertise More ❯

using Power BI Ensure strong configuration, integration, and security best practices are in place Technical Requirements: Solid experience with Microsoft Dynamics 365 - ideally within, Customer Engagement, Sales, or Supply Chain Strong understanding of customisation techniques including custom entities, Power Automate flows, and plugins Skilled in Power Platform tools More ❯

using Power BI Ensure strong configuration, integration, and security best practices are in place Technical Requirements: Solid experience with Microsoft Dynamics 365 - ideally within, Customer Engagement, Sales, or Supply Chain Strong understanding of customisation techniques including custom entities, Power Automate flows, and plugins Skilled in Power Platform tools More ❯

looking for a strategic and commercially minded Head of Brand & Digital . This senior role will lead the brand, content and digital strategy-driving customer engagement, SEO performance, and campaign impact across all channels. You'll report into the Commercial Director and manage a growing digital team. Key … responsibilities: Shape and implement brand strategy across customer, internal and employer-facing channels Lead content planning and execution across website, email, social, and campaigns Drive SEO performance and manage digital content optimisation Partner with sales and product teams to support lead generation and product marketing Develop and mentor the More ❯

value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … to: Managing a team of Inside Sales Representatives, monitoring performance against KPI s set and conducting regular 1-2-1 s. Be responsible for customer engagement and be the forefront of the team with any queries that may creep up. Assessing the team s skill set and using More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … to: Managing a team of Inside Sales Representatives, monitoring performance against KPI's set and conducting regular 1-2-1's. Be responsible for customer engagement and be the forefront of the team with any queries that may creep up. Assessing the team's skill set and using More ❯

focusing on working on their innovative projects whilst utilising some of the latest technologies. As part of the role, you will be developing their customer engagement software which is used by well-known businesses across the globe. As well as working on their innovative software products, you will More ❯