Peterborough, Cambridgeshire, England, United Kingdom
Adecco
world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints promptly More ❯
Peterborough, Cambridgeshire, England, United Kingdom
Adecco
world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints promptly More ❯
About the role The Director of Project Management will be responsible for leading and growing a multi-disciplinary/multi-skilled team of customer facing Implementation Programme and Project Managers across the UK and Kochi. These programme and project managers are responsible for the successful implementation of Zellis' solutions and services on stand-alone engagements or as part of … a wider project team, and whilst focussed on solutions and systems delivery, support other customer engagements including management consultancy, BI and analytics and sales/commercial growth. They will be an extremely strong people leader who will be accountable for building a centre of excellence in the UK and Kochi for programme and project management. They will own developing … leading role in transformation, by creating and developing new and improved approaches to Implementation and working across Zellis (especially with Zellis Product and IT teams) to automate and accelerate customer delivery whilst not losing sight of quality and customer success criteria. They will help embed change for new tools and ways of working and will accelerate the adoption More ❯
