3 of 3 Customer Engagement Jobs in Redhill

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of … coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock … field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers.Qualifications & Experience of Technical Service Manager/Operations Support ManagerExcellent communication and interpersonal skills.Highly customer-focused with a proactive and flexible mindset.Strong problem-solving abilities and independent decision-making.Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling).Technical background in IT More ❯

or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central … point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with … managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers. Qualifications & Experience of Technical Service Manager/Operations Support Manager Excellent communication and interpersonal skills. Highly customer-focused with a proactive and flexible mindset. Strong problem-solving abilities and independent decision-making. Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling). Technical More ❯