12 of 12 Customer Engagement Jobs in Surrey

Customer Project Manager Are you a customer-focused Project Manager with a passion for delivering seamless implementations? Do you thrive in a fast-paced environment where collaboration, innovation, and customer satisfaction are at the heart of everything you do? If so, I'd love to hear from you! Role Overview As Customer Project Manager, you’ll … be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end-to-end projects, ensuring a smooth transition from initial agreement to … detailed project plans, track milestones, and guide customers through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in healthcare SaaS. More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines, to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in healthcare SaaS. More ❯

Ensure compliance and 100% adherence to contracts through quarterly audits Build and maintain strong relationships with internal teams and external partners Demonstrate strong interpersonal, communication, and influencing abilities—being customer-focused Successfully manage and prioritize a portfolio of multiple projects Work effectively both independently and within teams Exhibit drive, enthusiasm, and passion for digital and eCommerce initiatives KEY LIAISONS … to work independently and collaboratively with HQ and external partners Flexible and adaptable to change Experience in delivery excellence, managed services, and development projects Experience in people management Strong customer engagement and relationship-building skills Advantageous Proficiency in a local European language EXPERIENCE Essential 2+ years of concentrated experience in eCommerce or retail environments Advantageous Deep familiarity with More ❯

Ensure compliance and 100% adherence to contracts through quarterly audits Build and maintain strong relationships with internal teams and external partners Demonstrate strong interpersonal, communication, and influencing abilities—being customer-focused Successfully manage and prioritize a portfolio of multiple projects Work effectively both independently and within teams Exhibit drive, enthusiasm, and passion for digital and eCommerce initiatives KEY LIAISONS … to work independently and collaboratively with HQ and external partners Flexible and adaptable to change Experience in delivery excellence, managed services, and development projects Experience in people management Strong customer engagement and relationship-building skills Advantageous Proficiency in a local European language EXPERIENCE Essential 2+ years of concentrated experience in eCommerce or retail environments Advantageous Deep familiarity with More ❯

the concepts of visualisations, report design, and dashboard development ideally in SAC/AFO or transferable skills. Ability to create compelling and visually intuitive reports and dashboards tailored to customer needs Strong understanding of business processes, KPIs, and the ability to translate complex data into actionable insights Experience working in a SaaS environment, preferably with a focus on delivering … for extracting and working with data Previous experience working with large datasets or in industries where data-driven decision-making is crucial (e.g., finance, marketing, retail) Strong communication and customer engagement skills, with the ability to explain complex data in simple terms to non-technical stakeholders This is a hybrid role with plenty of remote working options, but More ❯

SAC experience with an expertise in the concepts of visualisations, report design, and dashboard development, with the ability to create compelling and visually intuitive reports and dashboards tailored to customer needs You will demonstrate an understanding of business processes, KPIs, and the ability to translate complex data into actionable insights Experience working in a SaaS environment, preferably with a … for extracting and working with data Previous experience working with large datasets or in industries where data-driven decision-making is crucial (eg, finance, marketing, retail) Strong communication and customer engagement skills, with the ability to explain complex data in simple terms to non-technical stakeholders This is a remote role - will the occasional need to visit our More ❯

The IT Service Delivery Manager supports IT service delivery across the EMEA region by enhancing customer experience, managing business relationships, and coordinating incident resolution and project execution. The role involves active collaboration across global teams, focusing on operational excellence, service management, and aligning IT services with business needs. Client Details The company is a global organisation within the manufacturing … goals. Description As part of the global IT Infrastructure & Operations team, you will: Act as the key contact for regional business leaders regarding IT service delivery and operations. Lead customer engagement and stakeholder communication across EMEA sites. Ensure high-quality incident resolution in collaboration with Service Delivery teams. Support infrastructure projects by partnering with PMO, Change Management, and … people skills: Bachelor's degree in Computer Science, MIS, Business, or related field (military experience may also be considered). 5+ years of IT or business experience, including direct engagement with customers or stakeholders. 3+ years of experience managing or coordinating global IT projects. Strong understanding of ITIL practices (certification in ITIL v4 is a plus). Excellent interpersonal More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

Using Bytes Standard Project Management methodology and toolsets, the role holder will provide professional administrative support and assistance across various aspects of the service delivery process, such as scheduling customer engagements, managing resources and timelines, and ensuring high-quality outcomes. The coordinator acts as a central point of contact between the consultancy team, customers, and account managers, facilitating effective … communication and collaboration. They may also be responsible for monitoring project progress, identifying and resolving issues, and maintaining customer satisfaction. KEY RESPONSIBILITIES: Ensure all new engagements are created within the appropriate toolsets, have the necessary paperwork in place and are allocated to the appropriate consultancy and project management resources. Coordinate with customers to offer available dates for consultancy and … enjoy working in an environment that requires continuous learning and development Ability to take ownership of tasks and drive the team objective forward. Excellent verbal and written communication with customer service/facing skills More ❯

Using Bytes Standard Project Management methodology and toolsets, the role holder will provide professional administrative support and assistance across various aspects of the service delivery process, such as scheduling customer engagements, managing resources and timelines, and ensuring high-quality outcomes. The coordinator acts as a central point of contact between the consultancy team, customers, and account managers, facilitating effective … communication and collaboration. They may also be responsible for monitoring project progress, identifying and resolving issues, and maintaining customer satisfaction. KEY RESPONSIBILITIES: Ensure all new engagements are created within the appropriate toolsets, have the necessary paperwork in place and are allocated to the appropriate consultancy and project management resources. Coordinate with customers to offer available dates for consultancy and … enjoy working in an environment that requires continuous learning and development Ability to take ownership of tasks and drive the team objective forward. Excellent verbal and written communication with customer service/facing skills More ❯