18 of 18 Customer Engagement Jobs in Surrey

Manager — CRM Campaigns Location: Surrey area Hybrid working Rate: £170 p/day Inside IR35 About Us: We are a fast-paced, innovative tech leader, dedicated to delivering outstanding customer experiences through targeted, data-driven CRM initiatives and strategic digital projects. Role Overview: We are looking for an enthusiastic Junior Project Manager to support and coordinate CRM campaign projects … and related initiatives. This role is ideal for someone early in their career who combines strong organizational skills with a passion for digital customer engagement and stakeholder management. You’ll work closely with multiple teams and external partners to ensure campaigns and CRM projects are delivered effectively, on time, and within budget. Key Responsibilities: Manage the end-to … and interpersonal skills; ability to build and maintain effective relationships with internal and external partners. Effective analytical skills to understand complexities and identify proactive solutions. Business acumen with a customer-centric mindset. Ability to manage and prioritize multiple campaigns and projects in a dynamic environment. Flexible and adaptable approach to change. Strong team player, comfortable working cross-functionally and More ❯

capable Senior Data Analyst to join our growing analytics team. This high-impact role involves delivering insights across digital, commercial, and operational areas by working with a variety of customer, sales, behavioural, and market data. You’ll work cross-functionally with stakeholders in Marketing, UX, Product, Logistics, and Finance, as well as with Data Engineers to enable scalable, data … driven decision making across the organisation. Key Responsibilities Analyse data from multiple internal systems including sales platforms, customer data sources, logistics, and financial planning tools and deliver actionable insights across customer journeys, web performance, digital marketing strategy, sales trends, stock movement, and operational efficiency Support UX and behavioural analysis using tools that provide heatmaps, session replays, and user … of experience in a Data Analyst, BI Analyst, or equivalent role, ideally within a DTC, retail, or digital-first business Strong experience working across diverse datasets — including web analytics, customer & sales data, logistics, finance, and customer engagement platforms Hands-on expertise with Adobe Analytics, Excel, and SQL Proficiency with at least one BI tool: Power BI, Tableau More ❯

Ensure compliance and 100% adherence to contracts through quarterly audits Build and maintain strong relationships with internal teams and external partners Demonstrate strong interpersonal, communication, and influencing abilities—being customer-focused Successfully manage and prioritize a portfolio of multiple projects Work effectively both independently and within teams Exhibit drive, enthusiasm, and passion for digital and eCommerce initiatives KEY LIAISONS … to work independently and collaboratively with HQ and external partners Flexible and adaptable to change Experience in delivery excellence, managed services, and development projects Experience in people management Strong customer engagement and relationship-building skills Advantageous Proficiency in a local European language EXPERIENCE Essential 2+ years of concentrated experience in eCommerce or retail environments Advantageous Deep familiarity with More ❯

work independently as well as in a team environment both with HQ and with partners. • Readily adapts to change. • Delivery excellence, managed services and development projects experience. • People management. • Customer engagement and relationship building. Advantage – • Jira skills. • Ability to speak a local European language and/or Korean (not essential). EXPERIENCE: Essential – • 2+ years of relevant project More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for … existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities More ❯

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

Are you passionate about driving sales success through strategic planning and customer engagement? We're seeking a dynamic Presales Manager to lead our client's team and elevate their business to new heights. Your Role: Strategic Planning: Develop and implement sales strategies, positioning them against competitors, and demonstrating their solutions effectively. Customer Engagement: Provide presales support More ❯

or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of … coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock … field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers.Qualifications & Experience of Technical Service Manager/Operations Support ManagerExcellent communication and interpersonal skills.Highly customer-focused with a proactive and flexible mindset.Strong problem-solving abilities and independent decision-making.Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling).Technical background in IT More ❯

or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central … point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with … managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers. Qualifications & Experience of Technical Service Manager/Operations Support Manager Excellent communication and interpersonal skills. Highly customer-focused with a proactive and flexible mindset. Strong problem-solving abilities and independent decision-making. Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling). Technical More ❯

of clients. You’ll play a key role in delivering secure, efficient, and well-supported cloud infrastructure, primarily around Microsoft technologies. You’ll also support infrastructure improvements, lead certain customer interactions, and be a technical point of contact for both internal colleagues and external partners. Key Responsibilities: Cloud & Infrastructure Delivery Configure, deploy and maintain cloud environments. Create and maintain … deployment and reporting scripts. Lead firewall configurations and updates (FortiGate preferred). Manage security/network documentation and updates. Customer Engagement & Support Act as a trusted point of contact for assigned clients. Communicate technical changes clearly while staying within scope and budget. Contribute to feedback loops between the business and clients. Skills & Experience Required: Technical Must-Haves Solid More ❯

Manager with onboarding and implementing Salesforce and Marketing Cloud to ensure smooth integration and user adoption. You'll execute CRM campaigns across email, SMS, and social channels by building customer journeys, triggered messages, and personalised content. You'll maintain data accuracy within Salesforce and Marketing Cloud, handling data loading, user admin, and routine upkeep. Using customer data, you … ll collaborate with brand, digital, and content teams to align CRM campaigns with marketing strategies and brand standards. You'll help develop lifecycle roadmaps and support strategies to boost customer engagement. Additionally, you'll create reports on CRM performance and contribute to training internal teams on CRM best practices and data compliance. The Essential Criteria for this role is … listed below. Over 2 years' experience in a CRM-focused or digital marketing role, with practical expertise in Salesforce and Marketing Cloud. Basic knowledge of customer journey mapping and lifecycle management. Analytical approach, skilled in using CRM or analytics tools to interpret data and inform campaign decisions. High attention to detail and commitment to data accuracy, with experience managing More ❯

At Sycurio, we're redefining secure, seamless payment experiences for contact centres around the world. As Director of Customer Delivery , you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition to … a modern, enterprise-grade B2B SaaS platform. Key Responsibilities: Define and execute a world-class global customer delivery strategy that's scalable, efficient, and customer-obsessed. Lead and inspire the Customer Enablement, Telephony Integration, and Professional Services teams-empowering them to deliver excellence at every touchpoint. Act as a player-coach, directly managing strategic customer engagements … metrics to continuously improve. Be the go-to leader for cross-functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision. Champion the voice of the customer and partner within the CPTO org, ensuring their needs are central to our roadmap and delivery operations. Lead change initiatives that streamline systems, optimize talent, and elevate the end More ❯

About Sycurio: Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports … EMEA team. The successful candidate will be responsible for driving direct and indirect enterprise sales, with a focus on expanding our footprint and selling new products into our existing customer base. This role requires a strong understanding of enterprise sales methodologies, a proven track record of exceeding targets, and proficiency in using HubSpot CRM is a plus. The company … and exceed assigned sales targets through direct and indirect sales channels within the EMEA market Enterprise Sales: Manage and close complex enterprise sales deals, demonstrating a deep understanding of customer needs and Sycurio's solutions New Product Sales: Proactively identify opportunities to introduce new Sycurio products and services to existing customers and new logo, maximizing account penetration and revenue More ❯

revenue targets for all SaaS training products. Participate in, and lead, weekly SaaS program meetings to ensure deliverables are met to ensure sustained growth. Lead targeted initiatives that enhance customer acquisition and retention, leveraging market segmentation and competitive analysis to refine go-to-market strategies. Sales & Tender Management: Oversee the SaaS sales cycle, from lead generation to deal closure … ensuring consistent achievement (and surpassing) of sales targets. Lead high-value deal negotiations and close complex sales cycles, ensuring long-term, profitable customer relationships. Successfully deliver key performance indicators (KPIs) such as lead conversion, pipeline velocity, revenue per customer, and market penetration. Lead the preparation, submission, and management of competitive bids and tenders for government and regulator contracts … reports on industry performance to support targeted sales and business development opportunities. Develop and implement training analytics frameworks and dashboards that measure key performance indicators (KPIs) for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline/performance. Use data-driven insights to inform product enhancements, sales strategies, and marketing campaigns. Use market segmentation More ❯

and feeding into action plans to ensure sales and contribution targets are met Utilising available resources, analysing seasonal sales patterns to maintain commercial awareness, reporting on key competitors and customer behaviour Oversee and report on the weekly content for site changes, campaigns, promotions and brand partner updates. End-to-end management of all critical paths for campaign and promotional … including awareness of upcoming activities Ensure communication of product & trading strategies to all digital marketing and optimisation teams. Assist with coordinating evergreen and seasonal content requirements to drive SEO, customer engagement and conversion. Manage process of improving product content, supporting teams to resolve any issues as quickly as possible to optimise sales People Management Set clear objectives, goals More ❯

Are you a technical expert in military training and simulation, passionate about shaping the future of the industry? Do you thrive on translating complex customer needs into robust, standards-based technical solutions? If so, we have the perfect opportunity for you. We are the leading experts in defence modelling and simulation standards. We partner with the UK MOD and … small, agile group of specialists who are passionate about solving the industry's toughest challenges. The Opportunity As a Systems Architect, you will be at the heart of our customer engagements. Acting as the lead technical authority, you will bridge the gap between our customers' operational challenges and our engineering team's delivery capabilities. You will leverage your military More ❯

English & Maths (Grade 5 or above) Full UK Driving Licence (Essential for the role) Strong communication & organisational skills IT proficiency - Comfort with digital tools and platforms Passion for teamwork & customer engagement A future-focused mindset - Thinking ahead and innovating What You'll Do As a Sales Apprentice, you'll: Build relationships with clients and key decision-makers Generate … industry trends and market changes Work alongside experienced sales professionals to maximize growth Master the art of cross-selling, upselling, and white-spacing Gain firsthand experience in sales strategy, customer engagement, and territory management How You'll Learn This apprenticeship is hands-on and dynamic-no two days will be the same. You'll be: Shadowing industry professionals More ❯

and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products Drive More ❯