2 of 2 Customer Engagement Jobs in Staffordshire

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Security Specialist This role is outside IR35 We are seeking an experienced hands-on Senior Cybersecurity Consultant to support a major enterprise customer in delivering a Cybersecurity Assessment & Resilience Programme. This full-time, 6+ month project, combines senior-level customer engagement and leadership with practical … delivery. You will define strategy and also actively conduct assessments, produce security artefacts, support remediation activities, and work alongside customer teams to implement improvements. The successful candidate will be comfortable operating both at the whiteboard and in the detail, acting as a trusted advisor while remaining directly accountable ...