9 of 9 Customer Engagement Jobs in Staffordshire

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from … prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning … prospects base, and maintaining consistent activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect vs. close vs. upsell), activate More ❯

of support to the business and all clients in line with the defined service level agreements. You will be highly motivated and a self-starter with a passion for Customer Support who enjoys the thrill of working in a challenging environment. The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with … will be required to work additional and varied hours when needed, and to stay away from home on occasion, with prior notice provided. Job Responsibilities: Strive to achieve defined customer service levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback … and perform root cause analysis on recurring issues Build relationships with partners to ensure service levels are met and customer expectations are exceeded Developing customer service policies, procedures and standards Develop and introduce procedures that maximise opportunities with clients Build strong customer relationships and attend customer engagement site visits in line with company strategy Ensure More ❯

a diverse and inclusive ethos, we are proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements. With over 100 employees, the Dalkia Group central function has HR, Payroll, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. We … of Microsoft Excel. Behaviours: Professionalism: Demonstrates a high level of professionalism, ethics, and integrity throughout all payroll interactions. Confidentiality: Demonstrates strict confidentiality in handling payroll information and employee data. Customer Orientation: Shows a customer-centric approach to the business with managing its HR and Payroll software. Team Player: Works collaboratively with the payroll team and cross-functional business More ❯

the Technologist community. Devise practical solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON Experience with enterprise CRM systems … Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively, if you have more questions and would like a call first - please connect with me More ❯

trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology - or multiple X-ray technologies - to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and … KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. They will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, they will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing More ❯

role in leading technical engagements with customers and driving the development of their cyber security roadmap. As a Cyber Security Pre-Sales Consultant, you will be responsible for: Leading customer-facing technical engagements. Develop and articulate cyber security solutions that address customer challenges. Own the development and evolution of the cyber security services roadmap, ensuring alignment with customer objectives and industry trends. Work with the customer to understand technical capabilities to ensure solutions align with security challenges and business objectives. Technical Requirements: Hands-on experience with security technologies such as SIEM, EDR, SOAR, vulnerability, threat intelligence etc. Experience in pre-sales, solution consulting, or technical advisory roles Proactive mindset and strong customer engagement skills More ❯

both new and existing product development, working across the full systems engineering lifecycle. You will engage across disciplines—electronic, mechanical, and software—supporting technical decision-making, design reviews, and customer engagement. What are we looking for in our next Systems Engineer? Strong understanding of systems design and integration of complex products Multidisciplinary engineering experience across electronics, software, and mechanical More ❯

their technologies and communicating their value to both internal teams and customers. This role involves earning and maintaining sales and technical certifications while collaborating across the business to support customer needs and reinforce vendor propositions. As a Data,Automation & AI Product and Servicesexecutive, you'll beresponsible for: Maintaining up-to-date expertise in IBM and Red Hat technologies, including … Building and managing strong relationships across Softcat, IBM, and Red Hat, supported by a detailed relationship map Identifying and acting on customeropportunities and whitespace through collaboration, market analysis, and customer engagement Delivering onboarding sessions, training, and enablement content to equip sales teams with vendor knowledge and positioning strategies Participatingin office-based collaboration, in-person meetings, and customer More ❯