5 of 5 Customer Engagement Jobs in Staffordshire

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the … customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist … in the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. At Gleeson Recruitment Group, we embrace inclusivity and welcome More ❯

on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

Digital Architect £65,000 - £75,000 2-year FTC Hybrid (Remote with monthly travel to Burton-on-Trent) Are you a Digital Architect looking to shape the future of customer-focused digital experiences? I'm recruiting several Digital Architects for a leading UK household brand entering a major period of digital transformation. You'll play a key role in … designing and delivering cutting-edge digital products, including a new customer loyalty programme, next-generation mobile and web applications, and a range of media and customer-engagement initiatives. This is an opportunity to influence high-impact work used by millions of customers. What you'll bring (experience in any of the following is valuable): Cloud Platforms Microsoft … Contentstack, Strapi This is an exciting time to join an organisation passionate about creating exceptional digital experiences for its customers and members. If you want to work on innovative, customer-centric platforms within a major digital initiative, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the More ❯

Digital Architect £65,000 - £75,000 2-year FTC Hybrid (Remote with monthly travel to Burton-on-Trent) Are you a Digital Architect looking to shape the future of customer-focused digital experiences? I'm recruiting several Digital Architects for a leading UK household brand entering a major period of digital transformation. You'll play a key role in … designing and delivering cutting-edge digital products, including a new customer loyalty programme, next-generation mobile and web applications, and a range of media and customer-engagement initiatives. This is an opportunity to influence high-impact work used by millions of customers. What you'll bring (experience in any of the following is valuable): Cloud Platforms Microsoft … Contentstack, Strapi This is an exciting time to join an organisation passionate about creating exceptional digital experiences for its customers and members. If you want to work on innovative, customer-centric platforms within a major digital initiative, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯