7 of 7 Customer Engagement Jobs in Staffordshire

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯

Director to join a maritime organisation, focusing on business growth across the global maritime and naval markets. This key role involves shaping and driving business development strategy, managing critical customer relationships (including MOD, NCHQ, DE&S/SDA/DNO), and leading successful campaign captures and bid efforts for complex maritime systems. Key Responsibilities for the Business Development Director … Business Growth Leadership: Lead the identification, qualification, and pursuit of maritime opportunities, ensuring alignment with company objectives for order intake, revenue, and profitability. Customer & Stakeholder Management: Maintain and enhance strategic relationships with key stakeholders across the defence maritime community, including Royal Navy, government agencies, and prime contractors. Intelligence & Capture Planning: Gather and analyse market intelligence within the CRM and … develop actionable business development (BD) and capture plans that address market and customer needs. Strategic Direction: Provide customer-focused insights to the Senior Director of Business Development, CTO, and Director of Technical Proposal Strategy to inform future technology and product development in the maritime domain. Bid & Capture Process: Collaborate with bid teams to influence bid/no-bid More ❯

how data fuels decisions across every corner of their retail operation. As the Senior Vice President of Data & Analytics , you will architect a modern data ecosystem that empowers smarter customer engagement, sharper inventory moves, and accelerated business growth. This is a rare opportunity to lead enterprise-level change at scale-connecting data, people, and platforms to deliver measurable … a best-in-class data environment High-impact, highly visible role reporting directly to the CIO Collaborative and forward-thinking IT leadership team Culture that values innovation, ownership, and customer-first thinking Compensation: $180-195K What You'll Be Doing Designing and executing a company-wide data strategy aligned with growth and modernization goals Leading the consolidation and More ❯

in a fast-paced engineering environment. Youll wear many hats, supporting marketing, sales, stock control, and technical product queries. If youre passionate about technology, manufacturing, and delivering top-notch customer experiences, this is the role for you. Key Responsibilities Sales & Marketing Support: Assist in creating engaging marketing content, respond to customer inquiries, and support the sales team with … of products and spare parts. Technical Product Support: Develop a solid understanding of our mist extraction and filtration systems to provide basic technical support and product information to customers. Customer Engagement: Build relationships with clients in the manufacturing sector, helping them understand how our products meet their needs. Data & IT Tasks: Use IT systems to track sales, manage … with a willingness to learn and take on diverse tasks. Interest in manufacturing processes and a desire to grow within the industry. Bonus: Any experience in marketing, sales, or customer service is a plus but not essential. Why Join Our Client? Variety & Growth: Gain hands-on experience across sales, marketing, technical support, and operations in a rapidly growing industry. More ❯

Drive growth of all company services including calibration gases, testing, inspections, and technical schemes Managing a team of 4 Launch targeted campaigns using digital tools, PR, technical papers, and customer engagement initiatives Collaborate with the innovation team to introduce services into low-carbon sectors including biomethane and hydrogen Present technical content at industry events, webinars, and customer … to communicate complex technical solutions clearly to a variety of stakeholders Proven negotiation skills and commercial awareness Highly organised with project planning and time management capability Positive, collaborative, and customer-focused approach to solution selling Comfortable working in a matrix environment with multiple stakeholders and priorities If you think the role of Business Development Manager is for you, apply More ❯

We're looking for an experienced and customer-focused Technical Account Manager to join our growing team. In this role, you'll be the bridge between our customers and technical teams - ensuring we understand their requirements and deliver solutions that exceed expectations. Working with Azure Troubleshooting issues Lead projects Translating technical to non-technical stakeholders What You'll Do … successful delivery and ongoing support Proactively identify opportunities to add value and strengthen long-term partnerships What We're Looking For Previous experience in a technical account management, technical customer success, or similar role Strong technical understanding (SaaS/software or infrastructure experience desirable) Excellent communication skills, with the ability to explain complex technical concepts in simple terms A … proactive, consultative approach to customer engagement What's on Offer Hybrid role Opportunity to work with innovative solutions and a supportive, collaborative team Clear progression opportunities as the company grows If you're a technically-minded professional who loves building relationships and helping customers get the most from their technology, we'd love to hear from you! Apply More ❯

for some of the world's most recognised organisations. As part of our Cloud & Apps Practice, you'll work in a supportive, collaborative environment with the autonomy to shape customer outcomes and influence our technical strategy. Whether you're working alongside experienced peers, supporting major bids, or leading solution delivery, you'll be instrumental in helping us-and our … customers-stay ahead of the curve. What you'll do As a DevSecOps Solution Architect, you'll be at the forefront of customer engagements, providing both pre-sales and post-sales consultancy Lead the design and implementation of secure, scalable DevSecOps solutions across cloud, on-prem, and hybrid environments Advise customers on best practices for CI/CD, containerisation … and integrating security across the SDLC Collaborate with Sales and Consulting teams to develop technical proposals and bid responses Facilitate customer workshops, design reviews, and solution assurance activities Drive innovation and thought leadership within the Practice by defining standards, sharing knowledge, and mentoring peers Influence customer outcomes through expert knowledge of DevSecOps tools and compliance frameworks like NIST More ❯