1 of 1 Customer Executive Jobs in Coventry

handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. You will report into the Technical Support Manager and regularly collaborate with other teams within the division. How We WorkAs a First Line … capture useful diagnostic information. Escalating unresolved queries with a clear summary, evidence and steps already taken. Tracking open enquiries, provide updates and handle customer information securely. Maintaining strong knowledge of supported 1link products and processes. Sharing call, email and booking workloads to maintain service coverage. Following agreed procedures, keep ...