1 of 1 Customer Experience Manager Jobs in the East Midlands

Job Title: Customer Experience Manager Location: Sandiacre, Nottingham Reporting to: Head of Operations Job Purpose: The Customer Experience Manager (CXM) will be responsible for maintaining and enhancing service relationships with customers across the region who do not have a Service Delivery Manager assigned … connection between all internal departments, driving improvements on behalf of customers, ensuring that our services meet their needs and expectations. The CXM will use customer insight and operational metrics to understand problems that may occur for customers and work with relevant teams to provide solutions and ensure ongoing satisfaction … with our services. Duties and Responsibilities: Customer Experience: Using data and insight, the CXM will ensure that the overall customer experience for the region improves, targeting activities that make the biggest difference to a wide group of customers. The CXM works to improve experience for More ❯