8 of 8 Customer Experience Manager Jobs in London

Senior Digital Customer Experience Manager Ref #: W162315 Department: Information Technology City: London State/Province: London Location: United Kingdom Pay Range Max: Pay Range Min: Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For … Position Overview You will partner with the Lead (Director) to shape the vision for Trading, UX, and Testing strategies, developing roadmaps aligned with these goals. You will prioritize the customer experience with a data-driven approach to identify opportunities across all digital touchpoints. You will share knowledge with stakeholders nationally and globally to ensure seamless integration across the … Devising strategic roadmaps and collaborating with the Director on vision and tactics. Identifying opportunities for end-to-end journey optimization. Providing data-driven perspectives on issues impacting revenue and customer experience across all digital touchpoints. Representing the business voice on projects affecting Trade and CX, from ideation to release. Analyzing and summarizing key analytics to inform merchandising, product More ❯

found it. About the Role As Winnow continues to evolve and scale, strengthening our operational backbone is more vital than ever. We are embarking on a refresh of our Customer Journey to ensure our clients receive best-in-class onboarding, support, and long-term value from our services. This refresh will also improve the Customer Success experience - refining and streamlining processes for more efficiency and more time to deliver value to our customers. To support this transformation, we are seeking a Customer Experience Improvement Manager to lead the implementation of strategic improvement initiatives within our Global Customer Success function. This role is designed to create more efficient, impactful, and self-service-oriented … experiences for both our clients and internal teams. Reporting directly to the Operations Change Lead , the Customer Experience Improvement Manager will work cross-functionally with Customer Success, Product, Marketing, Support and the Global Operations teams to drive meaningful change. This is a full-time, 12 month position, ideally starting in September 2025 and is key to More ❯

Senior Product Strategy Manager - Gamification and Customer Experience Location: London, UK Salary range: £80,000 - £90,000 + share options Reporting to: VP of Customer Success About Us Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record-breaking … Whether it's a relationship, a piece of content, an idea, or a framework, we create with purpose to maximise impact. We're looking for a Senior Product Strategy Manager who thrives in complexity. Someone who can jump into the heart of our enterprise brand programs, uncover what's working (and what's not), and design scalable ways to … with global brands, but there's a missing link: we need clearer standards, smarter insights, and sharper execution. This role is all about crafting personalised user experiences, designing intelligent customer journeys, and driving engagement through gamification. It's ideal for someone who thrives at the intersection of Customer Success and Product, translating real user insights into impactful, scalable More ❯

Depop, and TomTom, we're pushing the boundaries of how people learn. Hi, I'm Sam , the Head of CX at HowNow, and we're looking for an experienced Customer Success Manager to join our awesome team. There has never been a better time to join HowNow. From raising Series A in 2022 to signing our most exciting … as an L&D and/or Skills expert-acting as an extension to your customers' teams, not just a tool. You'll manage your customers' success through our customer success tools, including Success Plans, Account Maps, and Playbooks. The key things we look for in applicants: You have at least 2-3 years of experience as a … B2B Customer Success Manager within L&D Tech, with good knowledge of the L&D ecosystem. You've worked with and demonstrated value using complex SaaS platforms. You have excellent written, verbal communication, and presentation skills at all business levels. You're comfortable operating across multiple stakeholders with varying demands. You can prioritize effectively in a fast-paced More ❯

Please take a look at this fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors 75% managers promoted from within Meta, Shopify, Snowflake partners The Role Own the AI/ML … products and work on new product releases 0-1 Work cross-functionally with the wider team and clients on user discovery/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience is a bonus If you feel you have the relevant experience please reply to this advert or email your CV to Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers More ❯

Please take a look at this fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors Circa 700 employees - global offices 75% managers promoted from within Meta, Shopify, Snowflake partners The Role … products and work on new product releases 0-1 Work cross-functionally with the wider team and clients on user discovery/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience More ❯

Please take a look at this fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors Circa 700 employees - global offices 75% managers promoted from within Meta, Shopify, Snowflake partners The Role … products and work on new product releases 0-1 Work cross-functionally with the wider team and clients on user discovery/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience More ❯

Responsibilities Lead a Customer Obsessed Support Delivery Team: Lead a high-performing team supporting top Azure customers, resolving critical technical issues in a 24x7 environment. Align team efforts to deliver world-class support and advocate for customer needs, representing issues to engineering teams and developing innovative resolution methods. Foster a culture of customer obsession, exceeding immediate support … needs and proactively preventing future issues. Continual Engineering Improvement: Collaborate with Azure engineering teams to support complex customer issues, and invest in engineering practices like daily scrums and triage meetings to identify platform gaps. Work on product improvement initiatives to eliminate top customer-impacting issues. Develop standards and best practices to optimize support capabilities and drive automation and … development with talent acquisition, fostering an inclusive environment. Provide ongoing performance feedback, promote good morale, and enhance technical expertise. Support career growth and remove barriers to agility. Qualifications Required: Experience supporting enterprise customers, leading technical teams, a relevant degree, and familiarity with cloud technologies, especially Azure. Preferred: Strong communication skills, knowledge of modern engineering practices, customer-centric mindset More ❯