1 of 1 Customer Experience Jobs in Aldershot

week.What you'll be doing:Owning the overall strategy, performance, and future direction of a large, complex service, ensuring it continues to meet customer, contractual, commercial and operational requirements.Leading and developing a diverse Service Management organisation including Service Managers, Service Desk leadership, practice specialists and technical teams.Driving the transformation … continual improvement of the service, identifying opportunities to improve performance, resilience, customer experience, automation and operational efficiency.Developing and communicating a clear service strategy and roadmap, ensuring teams, customers and senior stakeholders understand the direction of travel and their role within it.Providing leadership across new and transitioning services, working ...