1 to 25 of 84 Customer Experience Jobs in Hampshire

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT's Envision Strategy, observability, and digital experience initiatives. This role is well suited for a proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal … management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed ...

SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT's Envision Strategy, observability, and digital experience initiatives. This role is well suited for a proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal … management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed ...

SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT's Envision Strategy, observability, and digital experience initiatives. This role is well suited for a proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal … management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed ...

Head of Delivery and Customer Experience Up to £80k | Mostly Remote | Microsoft Gold Partner *Previous experience in MS Gold Partner is essential* I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support … Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively. Key Responsibilities • Lead Support, PM, and Consultancy to deliver high-quality customer outcomes • Strengthen the support function, reduce reactive issues, and improve documentation • Oversee project ...

Head of Delivery and Customer Experience Up to £80k | Mostly Remote | Microsoft Gold Partner *Previous experience in MS Gold Partner is essential* I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support … Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively. Key Responsibilities • Lead Support, PM, and Consultancy to deliver high-quality customer outcomes • Strengthen the support function, reduce reactive issues, and improve documentation • Oversee project ...

responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate … progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. ...

responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate … progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. ...

responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate … progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. ...

Support Lead – Dynamics 365 Business Central Remote Salary between 50-60k (BC Partner Customer Experience + Functional Expertise) I'm working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function … ensure clients receive a first-class experience throughout their ERP journey. This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users. What you'll be doing Leading ...

Support Lead – Dynamics 365 Business Central Remote Salary between 50-60k (BC Partner Customer Experience + Functional Expertise) I'm working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function … ensure clients receive a first-class experience throughout their ERP journey. This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users. What you'll be doing Leading ...

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex … information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

client are looking for a skilled CRM & Data Business Analyst with proven experience in Marketing to join there growing digital and data team. This role will act as a bridge between business stakeholders, data teams, and technical delivery, ensuring our CRM and marketing platforms are optimized to drive engagement … Gather, analyze, and document business requirements for enhancements and integrations within Marketing. Support the design and rollout of marketing automation campaigns, segmentation strategies, and customer journeys. Work closely with marketing teams to optimize lead management, customer engagement, and campaign analytics. Translate business needs into functional specifications and ensure ...