1 to 25 of 27 Customer Experience Jobs in Hampshire

Description: Account Manager Role : Account Manager Team : Account Management Reporting to : Head of Customer Experience Salary: £35,000 per annum Location: Hybrid, with main office in Farnborough Working Hours: Full time Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme … care. The Account Manager plays a pivotal role in maintaining and expanding relationships with a portfolio of clients. This position blends sales acumen, customer service expertise, and the ability to provide effective training to ensure clients maximize their use of our product and its new features. The ideal candidate ...

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

Description: Customer Success Triage & Admin Support at everyLIFE Technologies Salary: £16 per hour Position Type: Temp (with opportunity to become permanent) Location: Farnborough head office and Remote. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch … suite of AI, data and automation tools, we are rapidly expanding our team. As we scale, we have an opportunity for a temporary Customer Success Triage & Admin Support position, with the possibility of this becoming a permanent role for the right candidate. This role will provide assistance ...

improvements. Implement process and tooling enhancements that scale quality and efficiency. Maintain clear SOPs and ensure the team can operate independently with confidence. Essential Experience Proven experience leading or managing product support or technical support team within SaaS or a tech‐first environment . Ability to quickly build … proactive and hands‐on, equally confident rolling up your sleeves and thinking strategically. Excellent written communication, clear, structured and adaptable to different audiences. Desirable Experience Experience driving change or tooling migrations in a support setting. Understanding of how AI tools can enhance customer experience and team ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

Service Desk Analyst - Technology Operations Salary £25,463.00 - £29,707.00 (dependent on experience) Southampton - Office based Full time Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission … work across the business to provide customer centric design and technology services. Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

driven environment Collaborate with engineering, QA, and product teams to deliver reliable software releases Participate in an on-call support rota . Essential Skills Experience in DevOps, Cloud Operations, Application Support, or Production Support Strong Linux administration skill AWS cloud experience CI/CD pipeline management Infrastructure … Code (Terraform, CloudFormation, Ansible, etc. Scripting skills (Python, PowerShell, Bash Database experience (SQL Server, Oracle, or MySQL Strong troubleshooting, incident management, and RCA capabilities Desirable Ski Docker and Kubernetes Jenkins, Bamboo, CircleCI, or similar Networking knowledge (DNS, SSL, Load Balancing ETL or data pipeline experience Telecoms, contact centre ...

+ bens Southampton | Hybrid - 3 days a week in office/2 days WFH Are you a proven software sales professional with experience selling ERP, SaaS, or software technology and services into the Manufacturing and/or Distribution sector? We are looking for an experienced hire that … contribute to the development of the wider sales strategy * Engage with senior decision-makers, business owners, and key stakeholders * Lead discovery sessions to understand customer challenges and requirements * Deliver compelling presentations, demonstrations, and commercial proposals * Manage negotiations and successfully close new business opportunities * Maintain accurate pipeline forecasting and sales ...

About us We are a leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience . Trusted … real world , someone who can balance risk with delivery and give clear, practical advice that teams can act on. Youll already have experience in a technical security, assurance, or architecture role, with a solid grasp of how to secure modern environments across applications, infrastructure, and cloud. Youre comfortable reviewing ...

solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi Fi surveys, and contribute to high-quality project delivery … across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team ...

00pm Duration: This is an ongoing positionSalary:£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst/2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with … strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.Key Responsibilities Respond to customer ...

clients using a web-based software application. The successful candidate will support client needs, resolve technical issues efficiently, and help ensure a positive customer experience. This role requires a flexible approach, as client requirements may occasionally fall outside standard working hours. The post holder will be expected to participate … support rota with other members of the team, with additional payment provided for this responsibility. This is an excellent opportunity for someone with strong customer service skills, technical awareness and a proactive approach to problem-solving. About You The ideal candidate will be a confident communicator who can work ...

Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst/2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with … strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer ...

driven environment. Collaborate with engineering, QA, and product teams to deliver reliable software releases. Participate in an on-call support rota. Essential Skills Experience in DevOps, Cloud Operations, Application Support, or Production Support. AWS cloud experience. CI/CD pipeline management. Infrastructure as Code (Terraform, CloudFormation, Ansible, etc.). … Scripting skills (Python, PowerShell, Bash). Database experience (SQL Server, Oracle, or MySQL). Strong troubleshooting, incident management, and RCA capabilities. Desirable Skills Docker and Kubernetes. Jenkins, Bamboo, CircleCI, or similar tools. Networking knowledge (DNS, SSL, Load Balancing). ETL or data pipeline experience. Telecoms, contact centre, or customer ...

team‐based approach. Ensuring the architecture accounts for security, scalability, compatibility, and maintainability. Performing testing of your work, fixing defects, and helping to resolve customer support cases. Ensuring the team adheres to architectural direction and standards. Mentoring and coaching team members in architecture practices and issues. Liaising with Product … Management during planning sessions. Have you got what it takes? Solid experience developing applications in C# using Visual Studio/Visual Studio Code. Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience with multi‐tenant cloud solutions. Experience working ...

world's leading data collaboration platform, providing solutions to the world's largest enterprises to allow collaboration across data sources and deliver richer customer experiences that prioritize consumer privacy. Our vision is to unlock data's limitless potential, by enabling the world's data to be connected but never … with Infosum's security and privacy policies, and be attentive to information security at all times in the performance of duties for Infosum. Qualifications & Experience 4+ years experience with Go; JavaScript experience would be nice to have. Familiarity with api-design, json schemas and docker. Strong understanding ...

development and promotion of a consumer-focused digital platform. This is a varied role that combines product marketing, digital content management, data analysis, customer insight, and digital product development. The successful candidate will help ensure the platform remains accurate, engaging, and aligned with customer needs while contributing … ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where required. Contribute ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

roles to spearhead large-scale, mission-critical environments. This is a fantastic opportunity to shape strategic roadmaps, lead multi-skilled teams, and drive transformative customer experiences. What you'll be doing: * Leading the technical delivery of managed service components from design through to deployment and live operation. * Collaborating with … delivery areas. * Acting as the technical authority, providing leadership to teams and stakeholder engagement. * Ensuring architecture governance, compliance, and the integrity of customer environments. * Reporting to the Solution Lead and working within an agile, collaborative environment. What you'll bring: * Proven experience in delivering secure, resilient, large-scale ...

Unfortunately, we are unable to offer sponsorship for this role Are you looking to combine your technical coding skills and advance your team leadership experience? Do you have experience with React, React Native or Python? If so, this could be the role for you! About … leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry ...

About us We are a leading UK technology company delivering transformative, data-driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions … combines deep technicalexpertise with a pragmatic, delivery-focused mindset. Youll be comfortable working autonomously, influencing technical direction, and mentoring others when needed. Youllbring: Extensive experience designing and supporting infrastructure using Azure cloud platform. Strong expertise in net working , firewalls , security, and platform reliability within complex environments. Proven experience ...