1 to 25 of 60 Customer Experience Jobs in Hampshire

is seeking a Customer Experience Account Manager to manage multi-million dollar accounts, coordinating all aspects from inception through live production for card personalization and manufacturing. The CX Account Manager will provide proactive account management, act as a liaison between IDEMIA and customers, and deliver high levels of customer service to increase client satisfaction by providing accurate … information and timely responses. The role involves acting as a customer advocate within IDEMIA, working cross-functionally across departments to ensure excellent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle inquiries from external clients and internal teams; answer questions and resolve escalated issues. Complete basic client requests and respond promptly, maintaining service level agreements (SLAs). Proactively collaborate with … internal partners to meet customer needs. Ensure compliance with policies, guidelines, and regulatory requirements. Utilize knowledge of IDEMIA products and services to assist and upsell to customers. Exercise independence in problem-solving and decision-making. Work within established guidelines, consulting managers for complex situations. Focus on delivering a differentiated customer experience, serving as a single point of More ❯

empathy with strategic thinking, and who thrives in fast-moving environments. You will bridge operations and development, championing improvements that not only deliver business value but enhance end-user experience across systems such as ConnexOne and Dynamics 365. The successful candidate will be responsible for maximising the value of key digital products and platforms within Aerial Direct's transformation … Awards! Company pension scheme You'll get involved in: Product Ownership & Application Support: Defining and evolving the application support model in partnership with IT to ensure responsive, scalable, and customer-aligned outcomes. Understanding upcoming changes to the applications and inform the relevant stakeholders. Work with the business to review and support the implementation of new features that deliver the … time management and prioritisation skills to manage a high workload Excellent analytical, problem-solving and conceptual skills with the ability to take an innovative approach to business problems. Proven experience in managing ConnexOne or a similar Omnichannel Contact Centre Solution. Experience with incident management and troubleshooting. Strong knowledge of Dynamics 365, Microsoft Planner and Workflow Management systems Advanced More ❯

Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate … business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins, Power Automate flows, and integrations with other … developers, architects, and project managers to deliver high-quality solutions Stay up to date with Microsofts product roadmap and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power More ❯

in the Servicing team. It's a great opportunity for someone who enjoys variety, thrives on solving problems with data, and wants to make a real impact on both customer outcomes and business performance. Your new role Using rich data sets, you'll help shape and refine collections and communication strategies tailored to different customer profiles. This means … understanding customer behaviour and designing approaches that are both effective and empathetic. A key part of the role is ensuring that all strategies align with industry regulations and consistently deliver fair, positive outcomes for customers. Compliance and customer care go hand in hand here. You'll also be responsible for reporting on collections performance and looking at recovery … rates, the impact of different strategies, and the overall customer experience. This insight will help guide future decisions and improvements. Continuous testing and optimisation are central to the role. You'll regularly review and refine strategies to improve results, reduce risk, and ensure the business is always moving forward with data-backed decisions. Your ability to present insights clearly More ❯

in the Servicing team. It's a great opportunity for someone who enjoys variety, thrives on solving problems with data, and wants to make a real impact on both customer outcomes and business performance. Your new role Using rich data sets, you'll help shape and refine collections and communication strategies tailored to different customer profiles. This means … understanding customer behaviour and designing approaches that are both effective and empathetic. A key part of the role is ensuring that all strategies align with industry regulations and consistently deliver fair, positive outcomes for customers. Compliance and customer care go hand in hand here. You'll also be responsible for reporting on collections performance and looking at recovery … rates, the impact of different strategies, and the overall customer experience. This insight will help guide future decisions and improvements. Continuous testing and optimisation are central to the role. You'll regularly review and refine strategies to improve results, reduce risk, and ensure the business is always moving forward with data-backed decisions. Your ability to present insights clearly More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

future with us. Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences, and effective marketing activation. As a senior member of the team, you will lead data … practices within our data environment. What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). Drive improvements and implement best More ❯

Voice Engineer ensures the overall operability of the NICE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic/services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking. … network Building/Installing new customers Perform/Receive escalations from other teams Streamlining the current processes so that we can continue to scale This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team. How will … and professionally with internal and external stakeholders. Have you got what it takes? Bachelor's degree in Telecommunications or a related field, or equivalent work experience. 5+ years of experience in telecommunications. Technical Expertise: Expert-level knowledge of VoIP and SIP protocols. Expert-level experience with Session Border Controllers in carrier-grade environments. Advanced administration and management skills More ❯

the ultimate career opportunity that will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from … our solutions and will reduce financial risk when they experience problems. How will you make an impact? Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools … on KCS best practices. Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource to duplicate the issue easily More ❯

InstaVolt Head Office - Hybrid working after probation period InstaVolt is the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our teams provide a full range of support to our stations, as well as playing a crucial role in the expansion of the network and the … support infrastructure not only keeps pace with, but actively enables, rapid growth. Hours: Office based Monday to Friday 8:30am - 17:00pm Salary: £75,000 - £85,000 depending on experience + discretionary annual bonus Role Overview: The role will include, but not limited to, the below tasks; Oversee the design, deployment, and continuous improvement of the company's IT … response and disaster recovery planning/testing for internal platforms and operational IT. Requirements Needed: Bachelor's degree in information technology, Computer Science, or related experience. 10+ years of experience in IT operations and support services, with at least 5 years in a leadership role. Proven experience managing enterprise IT systems, cloud platforms, and service desk operations in More ❯

out Test Strategies in a global organization and to oversee the testing team activities and initiatives for best practices. Have you got what it takes? At least 10+ years' experience in Performance Testing, software R&D and/or System support/engineering Experience in Performance Testing web applications, services and support architectural assets thru using solutions such … LoadRunner & JMeter Strong understanding of the Database architecture and concepts Solid understanding of cloud based web application architectures. Have ability to run and enhance data generation tooling. Have significant experience of automating tests and test environments. Have practical knowledge of C#, Web API testing, Azure portal. Have good understanding of web application system architectures. Have practical knowledge of software … testing methodologies, with an emphasis on Agile testing. Be process oriented with good attention to detail. Follow a structured and analytical approach, with good troubleshooting and data analysis skills. Experience with reporting software such as Power-BI and excel. You will have an advantage if you also have: Knowledge of Fiddler, Azure DevOps Experienced in working on Linux/ More ❯

Senior Analyst Annual Salary: £37,638 - £40,605 Location: New Forest Job Type: Full-time, Hybrid Join a leading organisation on a journey of Digital Transformation aimed at enhancing customer experience and streamlining processes through advanced technology and modern service design. Day-to-day of the role: Lead the support, enhancement, development, and implementation of assigned applications, providing … IT industry. Required Skills & Qualifications: In-depth knowledge of the Microsoft 365 platform including Administration, Configuration Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), productivity apps. Proven experience supporting cloud and on-premise applications for 2nd and 3rd line support. Skilled in developing solutions on the Microsoft 365 Power Platform. Proficient in supporting SQL server and writing … and accessories Employee Assistance Programme providing free 24-hour legal, financial, and personal advice. To apply for the ICT Senior Analyst position, please submit your CV detailing your relevant experience and why you are interested in this role. More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

play a pivotal role in a dynamic organisation's digital transformation journey? Our client are seeking an ICT Senior Analyst (Applications) to join a dedicated team focused on enhancing customer experience and streamlining operations through innovative technology solutions. This is an exciting opportunity to contribute to significant strategic goals and work with cutting-edge platforms. About the Opportunity … You'll provide expert technical advice on functionality, security, and infrastructure, continuously improving performance based on gathered data. This role is central to our strategy, aiming to meet evolving customer needs, optimize finances, and embed sustainability through better technology. Key Responsibilities Lead the support, enhancement, development, and implementation of assigned applications, offering expert technical advice. Drive continuous improvement of … and partner organizations to maintain current versions and flag expiry issues for contracts. Day-to-day supervision of analysts, graduates, and apprentices, including performance and conduct management. Essential Skills & Experience: Substantial experience in ICT systems, including database management using SQL Server or equivalent, Report Writer software, and spreadsheets. In-depth knowledge of the Microsoft 365 platform, including Administration More ❯

recurrence of the issue. Identify, document, and report issues with software, design, reliability, and maintenance issues to the relevant teams, ensuring that they are aware of and are addressing customer expectations. Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed/wide scale. Work effectively … queue based upon your skills and abilities, and work cases that are increasingly challenging to develop and sharpen your skills. Have you got what it takes? 5+ years of experience in cloud support. Excellent technical and analytical skills. Experience and in-depth knowledge of data handling and MS SQL. Experience of Programming or Advanced Scripting (C#, PowerShell … etc.) Experience querying API's (REST, SOAP) and processing the output. Experience working on Production and Test customer systems. Exposure to SOA applications and services. Exposure to commercial cloud providers (Ideally Azure, others considered) Efficient, effective and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions. Able More ❯

Looker Studio or Power BI to visualise KPIs and campaign results for wider teams. Run deep-dive analysis – translate raw data into actionable insights to improve conversion rates and customer experience. Lead A/B and multivariate testing – design, execute, and report on tests to optimise UX and site functionality. Deliver a clear CRO strategy – identify conversion blockers, prioritise … behavioural insights and identify points of friction across the user journey. Present findings to stakeholders – deliver clear, concise reporting and recommendations to both technical and non-technical audiences. Skills & experience: Strong GA4 and GTM experience – from setup and troubleshooting to custom events and advanced configurations. Experience with CRO tools – e.g. Yieldify or similar platforms. Good understanding of … UX and conversion funnels – able to spot opportunities and suggest practical improvements, experience with Content Square desirable Confident with dashboarding tools – such as Looker Studio or Power BI for performance tracking. Excellent communication skills – comfortable explaining data and insights to stakeholders at all levels. Collaborative mindset – happy working with cross-functional teams in a fast-paced environment. In return More ❯

including ISO 27001, ISO 27701, ISO 42001, GDPR, DORA, Cyber Essentials, and Cyber Essentials Plus. Familiarity with CSOC tools such as Rapid7 InsightIDR or other SIEM solutions. Hands-on experience in internal and external audits, compliance assessments, and process improvement. Basic understanding of incident response frameworks and cybersecurity best practices. Exceptional analytical, organizational, and communication skills. Commitment to continuous … and a vibrant, interactive atmosphere. About NICE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI … other category protected by law. About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

and respectful communication skills both with customers and within internal departments. Including: Listening, ability to identify and validate assumptions. Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it Delivery of technical information (written and verbal) to customers of varying technical expertise and experience Methodical troubleshooting, technical skill and … into: Group Lead, QA Engineering. About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

to customers using our Managed Service, an all-in-one employee remote device management solution. We are seeking an additional team member who can respond swiftly and accurately to customer enquiries and support requests, ensuring an outstanding experience every time. You will be the go to person for handling customer queries through chat channels including Slack, ensuring … workload to hit KPIs will be a key part of your daily routine. You will form part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales Support, Inbound Sales, and Customer Services. This not only aids your development but also ensures we have a fully flexible team to maintain service levels and provide an overall excellent experience for our customers. What we'll need from you: You will already have experience in customer services, and/or sales admin/support - this will ideally be with B2B More ❯

digital transformation and currently seeking two experienced Contract Business Analysts to support two critical initiatives within their digital portfolio. Projects: Single Sign-On (SSO) Enablement: Help deliver a seamless customer experience by enabling unified login credentials across pre-booking and post-booking digital channels. A key enabler for personalisation and operational efficiency. Payments Platform with Promotions Capability: Support … enable dynamic pricing and personalised promotions for customers, drawing on retail-style “pricing and promotions” strategies to drive spend and commercial uplift. Required skills: 5+ years of Business Analysis experience, ideally in large, complex organisations. Minimum 18 months of prior contracting history (with demonstrated renewals). Strong stakeholder engagement skills, including the ability to influence at a senior level. … Experience delivering both small-scale and enterprise-wide digital initiatives. Familiarity with Agile and Waterfall delivery methodologies. Confident working across global teams, including offshore stakeholders. Proficient in standard BA tools, techniques, and documentation. Proven critical thinking, analytical mindset, and strong communication skills. Comfortable working on product and technology change in digital environments. Experience supporting platform implementations or customer More ❯

Management (m/f/d) based in Farnborough (UK) International Permanent Full-time rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with … holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees. Your … digital sales platforms, processes, and sales tools. Development of new initiatives in conjunction with Sales & Finance departments to support business requirements. Provide dynamic project management & stakeholder alignment with relevant experience to support ongoing projects & developments. Ability to communicate clearly and escalate when relevant. Support on new sales model strategy design & planning from a short, medium, and long-term perspective More ❯