1 to 25 of 33 Customer Experience Jobs in Hampshire

Customer Experience Manager Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search … Customer Experience Manager; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

responsible for the day-to-day operation of our business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

Quality Performance Analyst Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search for a Quality Performance … Analyst ; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with our outsourced contact centre ...

Quality Assurance Manager Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search for a Quality Assurance … Manager ; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with our outsourced contact centre ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid ...

Title : Customer Success Manager - Canary Care Location : Winchester with a minimum of 3days on-site Salary : £36,900and a discretionary bonus Were Canary Care, a small but mighty Technology for Care business empowering families and care providers to deliver safer, more proactive, and more efficient support that helps people … between reactive and proactive care, we help providers deliver safer, more person-centred care at scale. What Does This Role Involve? As a Customer Success Manager, youll be the trusted partner for our customers, supporting them from onboarding through to long-term success. Youll embed yourself into each clients ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role: As an EUD Engineer, your primary … mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users ...

Title: Customer Success Manager Location: Winchester with a minimum of 3 days on-site Salary: £36,900 and a discretionary bonus We're Canary Care, a small but mighty Technology for Care business empowering families and care providers to deliver safer, more proactive, and more efficient support that helps … between reactive and proactive care, we help providers deliver safer, more person-centred care at scale. What Does This Role Involve? As a Customer Success Manager, you'll be the trusted partner for our customers, supporting them from onboarding through to long-term success. You'll embed yourself into ...

commercially driven Senior Account Manager to join our team in Basingstoke. This is a high‐impact role where you’ll take ownership of key customer relationships, lead growth strategies, and play a pivotal part in shaping our success within the technology sector. If you're a confident communicator … term, strategic relationships with senior client stakeholders Identify and secure upsell, cross‐sell, and renewal opportunities Present new products, vendors, and technologies to support customer growth Lead proactive outreach, customer visits, and quarterly business reviews Develop structured account plans using market trends and client insights Oversee the full ...

your opportunity to make a real impact. About us We are a dynamic software company.Established in 2006, with a visionofhelpingthe energy and utilities sectorsimprove customer experience and lowertheircost to serve,usingsmarter process automation. Are you curious about what the future in tech holds? Do you have the drive … automation, observability, and cross-cloud security integrations, while collaborating closely with stakeholders to turn requirements into real-world solutions. Who are welooking for? Cloud experience: Strong experience in designing and managing AWS & Azure services for production environments. Migration: Proven track record of moving traditional infrastructure into the cloud. ...

client, a fintech business in the banking sector, is currently seeking a Customer Support Specialist to join their dynamic team. The role focuses on providing outstanding support to users while overseeing the daily operations of multiple kiosk locations. This position plays a crucial role in ensuring operational efficiency … upholding high standards for customer experience in line with the business's commitment to community well-being and innovation. Key Responsibilities: Serve as the primary contact for customer enquiries by phone, email, chat, or in-person. Assist users with onboarding, account setup, and transaction-related questions. Troubleshoot ...

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across … creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will ...

People Location: Waterlooville (Hybrid - 3 days office/2 days remote) Salary: £27,976 Employment Type: Full-time Are you a dependable, calm and customer-focused IT professional who thrives in structured, well-organised environments? Do you take pride in delivering support that feels reassuring-not rushed … every day. Why This Role Matters As the first point of contact on the Service Desk, you set the tone for the entire customer experience. Your ability to provide steady communication, clear ownership and consistent execution directly shapes trust in the service. What You'll Be Doing Front-Line ...

will support the delivery of customer-focused CRM communications while maintaining accurate, high-quality data and optimising CRM processes across the business. This hands-on role involves managing CRM campaigns, enhancing digital workflows, and collaborating closely with teams to improve overall customer experience. Client Details Our client … ensuring best practice in design, deliverability, segmentation, and personalisation Monitor campaign performance and engagement, using insights to inform future optimisation Support ongoing improvements to customer journeys, workflows, and automation within HubSpot CRM Data Management Partner with sales and marketing to maintain accurate, consistent, and high-quality CRM data Support ...

fibre network in 2017. We build our network on demand (to order) and operate exclusively in the Solent area. Were looking for someone with experience building and maintaining fibre optic networks to help us run our small engineering team, expand and our network and deliver service to new customers. … Openreach network underground and overhead. Survey routes Rode and Rope Splice joints Internal cabling on customers premises (home and business) Provide a fast professional customer experience to our customers Fault find and problem solve. Motivate and schedule our engineers Work with us to design routes You will ...

Procode could be your next big move! About us We area dynamic software company.Established in 2006, with a visionofhelpingthe energy and utilities sectorsimprove customer experience and lowertheircost to serve,usingsmarter process automation. Are you curious about what the future in tech holds? Do you havethe drive to want … modern cloud services. This is a hands-on role whereyoullwork closely with stakeholders from gathering requirements to delivering robust, scalable solutions. WhatYoullBring Proven experience transitioning from traditional infrastructure to Azure cloud environments. Strong background in designing, building, and deploying cloud infrastructure services. A customer-first mindset, with ...

learn environment We’re hiring a UI Designer to join a fast-growing direct-to-consumer eCommerce brand, helping shape and elevate the digital customer experience across web and CRM. You’ll work closely with UX, eCommerce and Growth teams to turn customer journeys, wireframes … suits someone who enjoys iterating, learning from data, and continuously improving the online shopping experience. We’re looking for someone with strong UI design experience in eCommerce or DTC environments, excellent visual design skills, and confidence working in Figma and component-based design systems. Experience designing for high ...

dynamic software company . E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds? Do you havethe drive ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

where your technical vision truly shapes the future! About us We are a dynamicsoftware company.Established in 2006, with a visionofhelpingthe energy and utilities sectorsimprove customer experience and lowertheircost to serve,usingsmarter process automation. Are you curious about what the future in tech holds? Do you havethe drive ...