1 to 25 of 33 Customer Experience Jobs in Hampshire

Senior Product Manager – Customer Experience (B2C) One of the UK’s leading SaaS organisations is looking for a Senior Product Manager to define and drive the strategy for customer experience, your role will be to drive incremental business and user impact on various websites. The office … include: Gain a deep understanding of user and business requirements to identify, and fill gaps as well as generate new ideas to improve overall customer experience Facilitating user interviews and other market research Analyse data and conduct comprehensive research, competitor analysis, and industry trends evaluation Developing roadmaps for … the candidate experience that execute on delivering short term value Drive product launches Ability to influence colleagues, stakeholders, and key executives, through your use of data and thought process The successful candidate will have/be: Proven ability to develop product and marketing strategies and effectively communicate recommendation to more »

Job Title: Customer Experience BI & Performance Developer Tech company in Hook We are seeking a talented and experienced Customer Experience BI & Performance Developer to join our dynamic team at a tech company. This role is crucial in driving data-driven decision-making and enhancing customer experience through insightful reporting and analytics. Key Skills and Qualifications: 3+ years of Experience: Demonstrable experience in a technical role, particularly within or closely alongside a BI team. Contact Centre MI/BI: Proven track record of delivering MI/BI solutions in fast-paced contact … surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives. Zendesk Expertise: Experience working with Zendesk as a ticketing system and Zendesk Talk as a telephony platform. Communication Skills: Strong written and oral communication skills, able to more »

of • Energetic team environment with room for innovation • Backing from a major multinational company The Role: Are you ready to revolutionize the way motorists experience customer service? As a BI & Performance Report Developer , you'll play a pivotal role within our client's Customer Experience Team … data models, reporting tools, and methodologies • Proactively identify system improvements to support data-driven decision-making • Build strong working relationships with key stakeholders Your Experience: Are you the data-driven problem-solver we're looking for? Here's what we need: • 3+ years of experience in a technical … role, with a focus on data visualization • Demonstrated experience delivering MI/BI in fast-paced environments • Proficiency in Power BI and SQL • Strong communication skills, with the ability to engage and influence stakeholders • Attention to detail and strong time management skills Next Steps: If you're ready to more »

role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you … in-house teams tailor our services to suit every clients unique requirements and drive business growth.? Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities … team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising more »

be a passion for everyone employed by the group. Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel. We put people at the heart of everything we do and are proud of the extensive benefits we offer. … the roadmap for the one of our holiday brands. You will work together with the Product Team to further develop and shape the digital customer experience on our websites. You will work closely with other product managers/owners, the UI/UX team, Business Analysts and Engineers … and direction of the digital product. Ensure that the product meets and is aligned with the business goals. Implement best practices, mobile-first and customer centric approach, data-driven decisions and scalable solutions, with a full understanding of our market and customers/users. Provide updates on market trends more »

a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape the Company's future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities: End-to-end responsibility for all data science projects within … challenging the Company's current approaches and models and creating new ones to continually improve. Lead development of new and improve existing models of customer behaviour, be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. Lead … both help target and describe customers. Determine new methods and models to measure the incrementality of our marketing activity. Deliver complex descriptive and predictive customer behavioural analytics. Working alongside the Analytics Manager within the team to help identify opportunities for new or improved models and approaches that can be more »

the Rubber Cheese portfolio, but also on our Carbon Six Digital portfolio. Salary for this role is £40,000 to £50,000 depending on experience (pro-rated for part-time). No recruiters. You must have the right to live and work in the UK, and be actively living … expenses. About us We're Rubber Cheese and Carbon Six Digital, a recently merged group of agencies who use marginal gains to continuously improve customer experience. Rubber Cheese builds remarkable online systems, websites and applications that create better experiences for visitor attractions and their guests. Our clients include leading … agreed processes. In addition you will substantially contribute to our development processes, ensuring that they are fit for purpose and used consistently. Depending on experience, you may also be responsible for senior technical leadership, acting as a technical design authority on projects. The successful candidate joining the team will more »

interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities: · Develop new and improve existing models of customer behaviour … under the direction of the data manager within the team. Be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. · Contribute to develop new and improve existing segmentations that can used in marketing activity and across the business … and describe customers. · Deploy models into production so they can be consumed by other analytical teams across the business. · Deliver complex descriptive and predictive customer behavioural analytics. · Bring external thinking to the Company by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast more »

+ Full Training + Great Benefits Warm. Inquisitive. Dynamic. These are the qualities that align with our client's story of customer and employee focussed growth over the last 59 years. In order to build on this proud history, an exciting new opportunity is now available for a passionate … successful candidate will be a great communicator, have excellent time management and organisational skills and most importantly, a passion for problem solving. No previous experience of working within the technology sector is required as all necessary training will be provided to the candidate that can demonstrate the drive to … or account management to name just a few. Working closely with the rest of the client fulfilment team you will take ownership of all customer and project orders, maintaining a high level of communication throughout, both externally with customers and internally across departments. Key Responsibilities Support and provision of more »

Customer & Loyalty Data Analyst – Consumer Retail & SQL - Location – Virtually remote working with c1 day a month self-funded into the Southampton offices - Salary negotiable DoE £40,000 - £50,000 J12742 Role Purpose: Working within the Analytics and Data Science team, under the leadership of the Analytics Manager, the Customer … will interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. If you would like to work in a collaborative, fast paced, encouraging and future … analyses related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements. • Help deliver the information provision for “The health of the customer”, including looking at contributions to growth, cohort analysis, churn rates. • Deliver PIRs related to the Company’s Loyalty schemes and CRM activities: identifying opportunities more »

Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this … role you will be working within a contact center environment responding to all types of B2B customer led correspondence so an ability to converse professionally both via verbal and written means is a must! Duties will include… Taking calls & answering emails from our Trade, Retail, Contracting and indirect B2B … provide a resolution or escalating to the appropriate team 1st responder for technical queries, via email and telephone calls Resolving any query that the customer may have where it be a service request, part & product availability, or safety information, applying technical and logical problem-solving skills to reduce cost more »

on an initial 8 month contract. The organisation are about to embark on a large scale digital transformation programme that looks to enhance its customer experience through the adoption of modern technology and processes. They are currently defining a new Digital TOM that covers People, Process, and Technology. …/Product led ways of working. The focus will be on removing existing blockers to enable smoother and faster delivery of developments to their customer platforms. Required experience for the Process Improvement Lead: Large scale Digital Transformation Programme experience Target Operating Model definition with a focus on … Processes and Procedures Documentation of ‘As is’ and ‘To be’ process flows using Visio Experience working in an Agile/product led environment, ideally working on a shift from more traditional Waterfall delivery into Agile Senior Stakeholder engagement through workshop facilitation Prior experience as a Business Analyst would more »

Job Title: Mechanical Commissioning Systems Engineer Location: Portsmouth Salary: Up to £44,604 dependent on skills and experience What you'll be doing: Applying knowledge, skill and experience in order to resolve issues and faults associated with the operation and performance of Systems Presenting designated trials and commissioning … programmes and work packages You'll also have people manager responsibilities in this role Your skills and experiences: Essential: Ships Mechanical Systems Knowledge Maritime experience in commissioning Customer facing experience. Will be working alone but working directly with the customer Experience with operation, maintenance and fault … eligible for an annual incentive. The Mechanical Service team: As a mechanical commissioning systems engineer, you will require a detailed technical knowledge and broad experience of Mechanical Systems, their maintenance and inspection requirements. Within this role you will work on projects such as PIP, QEC Support (both Ves) T45 more »

This role focuses on those who have military experience interested in working in the private sector. Amazons military recruiting team is available to discuss the many opportunities within Amazon Operations. At Amazon, thousands of ex-military are driving innovation and raising the bar on customer experience. On a … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are … locations. Meanwhile, our on the road people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our more »

working exclusively with a well established, £100mil+ t/o and rapidly growing, B2B and B2C service organisation, that prides itself on an outstanding customer experience, to source a commercially focused, charismatic, tenured Finance & IT Director to join the senior leadership team at Board Level. This is an … if required Live the company values of integrity, loyalty and ambition About you: ACA/ACCA/CIMA qualified with at least 10+ years' experience in executive leadership positions Leadership skills, with steadfast resolve and personal integrity A strong, well evidenced track record in similar roles with experience of multi-site retail, wholesale or FMCG distribution an advantage Strong business acumen with experience in influencing commercial and operational decisions Excellent judgement with an ability to apply clarity to the decision-making process A strategic outlook but with a hands-on approach Intellectually robust and mentally agile more »

Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication. The role is a key part of enabling IT to deliver the strategic objectives for the group. Role Responsibilities: Strive to … all systems, both within Azure and locally are completed Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats … support for internal and external customers Assist with Active Directory administration and support Who We’re Looking For: At least one year of Industry experience of first and second line support within a corporate environment Ability to work as part of a team or solo as needed Excellent attention more »

Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office more »

all areas of delivery including Health & Safety, Quality, Environmental and commercial performance together with programme compliance. The successful Project Manager will also maximise the customer experience through the creation of collaborative environments and consistently promoting high standards of safety behaviour. As the Project Manager your duties & responsibilities will … and method statements. Ensure compliance with CDM Regulations and duties of the Principal Contractor. Skills & Knowledge Requirements Civil Engineering or related qualification. SMSTS & CSCS Experience in managing client priorities, communication and expectations. Experience in leading large teams Evidence of managing health & safety in design and construction. Knowledge and … experience of partnering with a strong delivery focus Demonstrable experience in the successful project management of Civil Engineering and Infrastructure schemes more »

South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues, and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we more »

Role: Field Service Engineer Location: Portsmouth About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

in Boston, Grantham, Louth and Scunthorpe Lincolnshire. The family ethos is a core value to us and we strive to be the best in customer service. Scroll down to read more about our award-winning customer service. Managing Director Darren Bradford has driven & overseen the growth of the … took a huge step by opening our second Kia dealership in Louth, Lincolnshire. This has also been a great success and won the Kia Customer Experience Award in its first eligible year. In February 2021 Drayton Motors acquired the Victor Wood site, based in Grantham, which has gone more »

into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, Skills and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management … You? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with more »

into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management … YOU? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »