22 of 22 Customer Experience Jobs in Hampshire

seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes. The Customer Support Operations Manager plays … support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer-centric, outcome-driven environment. ...

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

both customers and engineers for our fantastic client based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational … engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service management practices (aligned to ISO/IEC 20000-1) Identifying and delivering ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end-to-end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid ...

This role plays a vital part in ensuring seamless communication between sales, engineering, and customers. The responsibility for efficiently managing job allocations, customer arrangements, post-sale clarifications to ensure accurate service delivery will be the focus. Role Engineering Job Allocation: Assign jobs effectively based on customer requirements, ensuring … accurate scheduling Customer Contact & Coordination: Liaise with customers to confirm service needs, scheduling, and any additional clarifications required post-sale Clarifying Questions: Use post-sale follow-ups to ensure engineers have the right job details and required equipment Order & Quote Management: Generate and process customer orders and quotes ...

product adoption. Identify opportunities for upselling and cross-selling across our technology range. Manage partner information accurately within CRM systems. Deliver an excellent customer experience at every touchpoint. What We’re Looking For Excellent communication and relationship-building skills. A positive, driven, and proactive attitude. Strong organisational skills … with attention to detail. Prior sales or customer-facing experience is desirable but not essential — full training will be provided. Recent graduates and career changers are encouraged to apply. What We Offer Competitive salary and performance-based bonus. Full product and sales training. Opportunity to build a long ...

company The Opportunity A chance to step into a varied, high-impact role supporting a growing digital platform and improving how data, systems, and customer experience come together. Youll sit at the centre of Webshop operations, product data, and customer support. Its ideal for someone who enjoys … problem-solving, working across teams, and making systems run better. No ecommerce experience needed, full training provided. What youll be doing Acting as the go-to contact for Webshop queries and support Running demos and training sessions for customers and internal teams Troubleshooting issues and guiding users through solutions ...

earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals … years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales ...

Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA … troubleshooting and maintenance. Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design/retail technology background Experience with interactive technologies, CMS platforms and digital content workflows. ...

forward-thinking organisation, founded in the mid-2000s, has cultivated a highly collaborative and purpose-driven team. With a strong blend of industry experience, continuously evolving expertise, and a shared strategic vision, the business has positioned itself as a recognised leader within its sector. The organisation is committed … delivering innovative solutions that empower clients to strengthen security, optimise performance, and create exceptional customer experiences. Benefits Fire and Security Engineer: Basic Salary: Up to £45,000 Travel Time Paid: Door to Door Overtime: 1.5 Weekdays and Double time on Saturdays and Sundays Annual Leave: 20 Days + Bank ...

working with a high-growth technology business at the forefront of AI-driven customer experience, currently scaling their engineering team with a Senior Software Engineer. This is a genuinely exciting opportunity to work on customer-facing AI agents and next-gen communication platforms, combining full stack engineering … with cutting-edge agentic AI. The role You’ll play a key role in designing and building AI-powered products that handle real-world customer interactions across multiple channels, including web, messaging and voice. Working across the full stack, you’ll contribute to everything from backend services and agent ...

future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion … will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers ...

under real-world conditions. About Us We are a dynamic software company established in 2006, focused on helping the energy and utilities sectors: Improve customer experience Reduce cost to serve Leverage smarter process automation Were passionate about innovation, inclusivity, and empowering our people to do their best work. ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst/2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with … strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer ...

providers deliver safer, more person-centred care at scale. What Does This Role Involve? As a First Line Support Manager you will elevate the customer support experience across both software and hardware products. This is a hands-on, process-focused role that ensures customers receive fast, effective … workflows, maintaining service levels and ensuring every interaction increases trust in the Canary Care brand. You'll work closely with internal teams including engineering, customer success and operations as a key part in maintaining stability, consistency, and high-quality service during a pivotal moment for the business. What ...

Technical Support Engineer - Aftersales We are looking for a proactive and customer-focused Technical Support Engineer to join a busy team supporting customers throughout the full aftersales process. This is an excellent opportunity for someone who enjoys problem-solving, communicating with customers, and working collaboratively across departments. The Role … this position, you will take responsibility for managing customer issues from the moment they are reported through to successful resolution. You will work closely with customers and internal teams to identify solutions and ensure a positive customer experience. Key responsibilities include: Managing the complete aftersales support cycle, from ...

Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What were looking forTechnical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding … concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability ...

Analyst to join our team, a fantastic opportunity to work at the heart of Data projects and change initiatives that shape the future of customer experience. Imagine being the person who works closely with Data Product Managers, Data Modellers, Architects, Engineers, and Quality Analysts to define and prioritise … sets you apart is your ability to think conceptually, engage stakeholders, and translate complex business needs into clear, actionable data requirements. You'll bring experience working on data workstreams within large-scale enterprise transformation programmes, such as reporting & analytics, data migration, or MDM and you're comfortable with Agile ...

looking for a Data Engineer to join our growing Data Product team, where you'll help build the data solutions that power everything from customer experiences to business decisions. This is your chance to work on meaningful, high-impact projects. You'll be part of a collaborative team that … trusted. We're looking for someone who's technically sharp and eager to grow. You'll need a solid understanding of how databases work, experience with ETL tools, and strong skills in SQL and Python. You'll be comfortable working with cloud platforms especially within the Azure ecosystem ...