1 to 25 of 28 Customer Experience Jobs in Hampshire

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

organisation and exclusive client who are looking for Senior Optimisation Engineer to help build out their web UI campaign.This is a role for an experience web application developer (Angular Framework) who can work with optimisation tools. You'll need recent experience working as an Informatica Developer and over … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of an automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

Company We are seeking an experienced Customer Service Executive to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services. Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes … enhance their product portfolio. Their mission is to deliver exceptional customer service at every stage. The Role You will work in a collaborative customer service team who work across Cloud Phone Solutions, Telephone Numbers, Broadband and Websites, ensuring every customer interaction is handled professionally and efficiently Handling ...

with a private equity firm, they are targeting significant growth over the next 3–4 years. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally … telephone numbers, websites, broadband, etc.) Setting up call diverts and reinstating services Liaising with suppliers and keeping customers updated Spotting opportunities to enhance the customer experience Managing cancellations with care and accuracy About You Previous customer service experience (essential) Friendly, professional telephone manner Strong IT skills ...

environment that drives us toward our mission. Inspired to make a difference, we are committed to solving the worlds toughest problems. Passionate about customer success by being determined to understand and respond to our customers needs as if they were our own. United as a team, we are bound … have a requirement for a security-cleared Infrastructure Engineer based in the UK working at our Farnborough site Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team ...

hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. … Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high ...

global engineering/manufacturing customers. Youll diagnose EC&I and software faults, advise on upgrades, and support a small automation team delivering high-quality customer solutions. Automation Software Engineer Essential Requirements/Experience: Strong EC&I and controls background PLC programming: Siemens TIA Portal & Step 7, Allen Bradley … ControlLogix HMI experience (TIA/WinCC Flexible) Skilled in troubleshooting PLC, HMI, SCADA, and PC-based systems Customer-facing communication skills HNC/D + 5+ years experience Automation Software Engineer Salary and Benefits: £52,000 £59,500 25 days holiday + bank holidays 5% employer pension ...

simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success. What … data centre. Build a team player status, providing support to fellow team members and mentoring by setting an example. What you'll Need: Expert experience with PHP/Laravel. Extensive knowledge of APIs and common authentication methods such as OAuth. Extensive knowledge of Javascript with proven experience ...

communication, safety, and security solutions is seeking an Account Manager to support and grow key client relationships across the Southampton area. Serving a diverse customer base across public sector, commercial environments, and large-scale venues, the business designs, installs, and supports integrated systems that improve safety, connectivity, and operational … performance.You will join a collaborative and forward-thinking team that takes pride in delivering high standards of customer service - from solution design and technical support through to ongoing account development. This is an excellent opportunity for a commercially minded Account Manager to build long-term partnerships, identify growth opportunities ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

deliver ongoing improvements, performance enhancements and new capabilities across the company's suite of software products. Your work will directly influence product stability, customer experience and future roadmap direction. This is a highly involved, full-lifecycle engineering role where your ideas and judgement will be valued from … development and delivery of new product features and functionality. Architect new codebases and take ownership of complex technical components. Support product maintenance, troubleshooting and customer-facing technical interactions. Assist in research, innovation and IP creation across DSP, algorithmic development and next-generation processing platforms. Follow best practice for build ...

triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure all faults are dealt with efficiently. Maximise efficiency. Monitor issues to define patterns and work to lessen these … recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement and maintain procedures of best practices ...

triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure all faults are dealt with efficiently. Maximise efficiency. Monitor issues to define patterns and work to lessen these … recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement and maintain procedures of best practices ...

ANALYST - £50,000 - £55,000 - PORTSMOUTH (Gunwharf) HYBRID This company operates within a transport and logistics environment where technology is central to service reliability, customer experience, and operational efficiency. The Business Analyst will join the IT & Technology function and play a key role in improving how the organisation … organisational change, user adoption, and new ways of working What the company is looking for Strong communication skills across technical and non-technical audiences Experience delivering change and supporting user adoption Good understanding of business systems and structured analysis techniques Ability to engage stakeholders at all levels ...

future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion … will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers ...

greener future. This fast-growing organisation is renowned for its cutting-edge technology and commitment to sustainability. With a focus on innovation and customer experience, they are shaping the future of clean transport and creating a positive environmental impact. Your new role As a Data Engineer, you will ...

greener future. This fast-growing organisation is renowned for its cutting-edge technology and commitment to sustainability. With a focus on innovation and customer experience, they are shaping the future of clean transport and creating a positive environmental impact click apply for full job details ...

consumer travel sector. Renowned for delivering market-leading experiences and prioritising sustainability, they are investing in data and analytics to drive growth and improve customer experience. They are now seeking a Insights Analyst to join their Marketing and Ecommerce function and help turn data into actionable business insight. Role … Ecommerce, acting as the organisation's data champion to ensure reporting and analytics are accurate, consistent, and trusted. Key Responsibilities Analyse the full customer journey from first touchpoint to conversion, identifying channel performance and optimisation opportunities. Use data to evaluate website behaviour and customer interactions to enhance experience ...

client is a well-established organisation providing essential transport services within the UK, connecting communities and supporting local economies. With a commitment to reliability, customer service, and sustainability, the business is investing in modern technology and infrastructure to enhance its operations. The company plays a key role in facilitating … maintain robust cybersecurity measures and ensure a 24/7 helpdesk service for internal customers, supporting the wider business and enhancing the external customer experience.Your remit will include developing and maintaining the organisation's IT strategy, aligning technology initiatives with business goals, and driving innovation to optimise processes ...

your ability to progress your technical knowledge. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. … verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences Great Customer Service MS Office Products Windows 10 iPhones Shift Pattern: 4 days: Friday, Saturday, Sunday and Monday, night shift hours ...

requires a self-motivated individual who excels in building relationships, has a strong understanding of enterprise sales cycles, and is passionate about delivering exceptional customer experiences. Candidates who have progressed from Inside Sales in the last few years would be well suited. Responsibilities: Identify and engage with key decision … business opportunities Conduct compelling product demonstrations and presentations to showcase the value of their solutions Collaborate with internal teams, including pre-sales engineers and customer success, to ensure successful implementation and adoption of our solutions Meet and exceed quarterly and annual sales targets while maintaining a healthy sales pipeline ...

ambitious B2B and B2C brands across technology, SaaS, consumer and digital-first sectors, delivering integrated campaigns across web, CRM, creative, digital content, brand and customer experience. This is a fully remote role within a high-performing client services team, managing a portfolio of established and high-growth accounts. … client leadership, commercial growth, strategic oversight and high-quality delivery. About You You'll thrive in this role if you: Have strong agency experience across web, CRM, creative and digital channels Have a proven track record of growing accounts year-on-year through upselling, cross-selling and scope expansion ...

backing Supported thousands of customers on their health journeys Built a modern, headless D2C digital product We operate a subscription-first model with strong customer loyalty and a mission that genuinely improves lives. We favour pragmatic technology choices, off-the-shelf platforms, and increasingly leverage AI and low/… role, with real ownership and autonomy. You'll work closely with design, operations and growth to build a faster, more reliable, and more scalable customer experience. What You'll Do Build and ship customer-facing features using React, TypeScript and Shopify Hydrogen Implement high-quality, accessible, responsive ...