1 to 25 of 57 Customer Experience Jobs in Hampshire

will be responsible for enabling partners to position, sell, and deliver the full AudioCodes portfolio, including voice, cloud communications, contact center, AI-powered customer experience, and managed services solutions. About Us We are AudioCodes (NASDAQ: AUDC), a global leader in voice communications, Voice AI, Unified Communications, Contact Center … powered customer experience solutions. For over 30 years, we have helped enterprises, service providers, and partners modernize communications, simplify voice transformation, and deliver better employee and customer experiences. AudioCodes works with leading collaboration ecosystems including Microsoft Teams, Cisco Webex, Zoom, and other enterprise platforms, enabling partners ...

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on‐site presence at HMNB Portsmouth … Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management ...

seeking a highly organised and customer-focused Logistics & Administration Support professional to join our team. This is a pivotal role responsible for ensuring the smooth and efficient processing of customer orders, supporting logistics operations, and delivering exceptional customer service throughout the customer journey. … supporting lead-time targets, and ensuring daily operational activities are completed accurately and efficiently. Manage administration processes for both incoming and outgoing goods. Book customer equipment into SAP/PAS systems. Ensure customer orders are processed in line with operational targets and agreed lead times. Coordinate collections ...

direct to consumer websites. This role will lead the planning, execution, and optimisation of the regional trading calendar, ensuring a best-in-class customer experience while delivering commercial targets. Working closely with Digital Marketing, Category Merchandising and Digital Operations teams, the Ecommerce Trading Manager will identify growth opportunities … optimise site performance to maximise revenue and customer engagement. Reporting into the Head of Commercial Ecommerce Europe and supported by a cluster level Ecommerce Trading Associate that reports into this role. Ingredients: Key Responsibilities Commercial Trading & Performance Own the day-to-day trading performance of ecommerce for the cluster ...

Completion, Operations and Controls functions within our Property division. This is a high-impact leadership role responsible for ensuring the efficient, compliant and customer-focused delivery of services while driving operational excellence, risk management and continuous improvement across the business. This role is based in Basingstoke, with some travel … processes that support the continued growth of our Property business. You will work closely with senior stakeholders across the Bank, helping to deliver exceptional customer outcomes while maintaining robust regulatory and risk standards. Leadership & Strategy Lead the Pre-Completion, Operations and Controls functions, ensuring alignment to business objectives, customer ...

week.What you'll be doing:Owning the overall strategy, performance, and future direction of a large, complex service, ensuring it continues to meet customer, contractual, commercial and operational requirements.Leading and developing a diverse Service Management organisation including Service Managers, Service Desk leadership, practice specialists and technical teams.Driving the transformation … continual improvement of the service, identifying opportunities to improve performance, resilience, customer experience, automation and operational efficiency.Developing and communicating a clear service strategy and roadmap, ensuring teams, customers and senior stakeholders understand the direction of travel and their role within it.Providing leadership across new and transitioning services, working ...

Parico, we deliver world-class solutions that transform the way that our clients use technology. The Role: Parico is seeking an experienced and customer-focused Product Manager to lead the development and lifecycle management of digital products and technology services. The successful candidate will be responsible for defining product … business stakeholders to deliver solutions that create measurable value for customers and the organisation. The Product Manager will act as the voice of the customer, ensuring product decisions are informed by user needs, business objectives, market trends, and technical feasibility. What You'll Be Doing: Product Strategy and Vision ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

consistent retailer strategy across the region. You will also lead a Bratislava-based team responsible for Amazon content excellence, ensuring an outstanding online customer experience across multiple European markets. What You Will Do Manage strategic relationships with major international retail partners across Europe. Build executive-level partnerships … growth opportunities. Lead and develop a team of content specialists supporting Amazon operations across multiple European markets. Drive continuous improvement in digital shelf excellence, customer experience, and online conversion performance. Support the development of sales capabilities through coaching, training, and certification programs. What We're Looking For Significant ...

Help Shape Seamless Digital Experiences for Customers Across EuropeAre you passionate about technology, customer experience, and solving problems collaboratively? We're looking for a customer focused Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions, helping to deliver smooth integrations, improved … efficiency, and an exceptional customer experience.Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions.We’re not here to sell you a job. We’re here to invite you into ...

embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real‐time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity … serve as the strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco ...

recent partnership with a private equity firm, we are targeting significant growth over the next 3–4 years. Our mission is to deliver exceptional customer service at every stage. With over 18 years of industry experience, we have developed deep expertise in website development and telephony solutions. … equally proud to support local businesses that rely on us for reliable, high-quality service. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently ...

successful candidate will lead the continued growth of the company's D2C and marketplace channels, including Amazon, while ensuring the ecommerce proposition, technology and customer experience are scalable across international markets. This is an exciting opportunity for an ambitious ecommerce leader to take ownership of a significant growth … ecommerce platforms. Own the profitable delivery of revenue, traffic, conversion and AOV across UK and EU D2C sites. Lead the optimisation of the digital customer journey, including UX/UI, SEO, site speed, mobile experience and localised content. Use data, analytics and consumer insight to identify opportunities ...

exciting opportunity to join an innovative organisation providing digital solutions to businesses across a range of industries. With a strong focus on technology, customer experience, and delivering solutions that help businesses operate more effectively, the company is continuing to expand and is looking for a commercially driven Sales … sales cycle from initial contact and qualification through to proposal, negotiation, and close. Building and maintaining strong relationships with prospective and existing customers. Understanding customer requirements and recommending appropriate technology solutions based on their individual needs. Conducting sales calls, virtual meetings, presentations, and product demonstrations with prospective clients. Preparing ...

Relationship Management Build and maintain strong, trusted relationships with senior stakeholders and C-level executives Act as the single point of accountability for the customer regionally and globally Position Lenovo as a strategic partner aligned to customer transformation priorities Ensure high levels of customer satisfaction and long … Manufacturing Leverage deep understanding of vertical market trends (store transformation and optimization, supply chain digitization, smart factory, Industry 4.0) Identify opportunities aligned to customer transformation priorities (e.g., automation, IoT, analytics) Position Lenovo’s differentiated capabilities in global manufacturing and supply chain 6. Operational Excellence & Forecasting Maintain accurate pipeline, forecasting ...

continuous improvement of unum.co.uk. Sitting within the Marketing team, you'll play a key role in ensuring our website delivers an excellent user experience, supports business objectives and remains accurate, accessible and effective. This is a hands-on role where you'll work across website management, SEO, user experience … implement improvements to site structure, navigation and user journeys. Partner with our digital agency and internal stakeholders to deliver website enhancements that improve customer experience and business performance. Monitor website performance, analyse user behaviour and identify opportunities to improve engagement, conversion and usability. Implement SEO best practices ...

rapid and continued UK growth, we are currently seeking a Service Delivery Manager to join our fast-growing Services team and ensure customer excellence. This is a fantastic opportunity to grow your career in the Network and Cyber Security space, with a company that values its people and offers … opportunities for development. Your role as Service Delivery Manager As Service Delivery Manager, you will be responsible for the end-to-end customer experience for the services we deliver, serving as the customer’s internal point of contact for any service-related enquiries. The Service Delivery Manager ...

Database Executive is a member of the DMS team at head office, reporting to the Head of DMS. You will bring Snows’ customer data to life, helping us to understand how our customer base is growing, and identifying areas of risk or opportunity. Role CRM & Database Analysis Analyse … report on all aspect surrounding the health of our database and its usability for marketing Bring our customer data to life, highlighting areas of risk and opportunity and support with optimising the Customer Journey Share relevant insights with Senior Management including Executive Board and Franchise Managers when required ...

occasional travel between our offices. The Role In this key role, you'll lead architectural strategy across business platforms, shaping holistic solutions that enhance customer experience and operational excellence. Collaborating across teams and technology partners, you'll ensure our architecture aligns with business goals and governance standards. Main … functional requirements and interact with other cross-functional teams Attending and contributing to technology governance forums and strategic planning discussions Essential Skills & Experience Strong experience in enterprise and solution architecture Knowledge of architecture frameworks (e.g. TOGAF) Expertise in SaaS platforms, application integration, and APIs Understanding of DevOps/ ...

Package: Competitive salary and excellent Colleague benefits About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic, engaging, and knowledgeable trainer to play a key role in developing our call … take ownership of the onboarding and training journey for new starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems ...

successful adoption. Monitor progress, gather feedback and adapt approaches where needed to ensure change activity remains effective, compliant and focused on long-term outcomes. Experience designing and delivering operating model change and improvement initiatives within large, complex environments. Strong knowledge of change management principles, methodologies and tools, together with … experience of process improvement. Experience of end-to-end delivery lifecycles and a range of delivery methodologies, including Agile and product-focused ways of working. Strong stakeholder engagement, communication and facilitation skills, with the ability to build trusted relationships and influence across a matrix organisation. Strong analytical ...

their best work. Proactively identify, manage, and escalate risks, issues, and dependencies, keeping clients informed and confident throughout. Work closely with Principal Consultants, Experience Designers, and Technology leads to ensure delivery plans reflect realistic effort, sequencing, and resourcing. Support account growth by flagging follow-on opportunities to account leads … Etch's wider commercial and business development activities, including thought leadership and event speaking where relevant. Person Specification 6 to 10 years of experience in programme or senior project delivery, ideally within a consulting, agency, or digital transformation environment. Proven track record of delivering large-scale, multi-workstream digital ...

ensuring customers receive outstanding service. You'll have the opportunity to develop your technical expertise, influence service improvements, and make a visible impact on customer experience every day. Manage incidents and service requests from initial triage through to resolution, ensuring customers receive timely updates and support. … point of contact during service disruptions, coordinating with technical teams and stakeholders to drive swift outcomes. Monitor customer services proactively, identifying potential issues before they escalate and taking appropriate action. Support service incident management activities, including escalations and participation in high-priority incident events. Lead or contribute to technical ...

Information Systems or a relevant field Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments Proven experience as an Operations Manager, Business Manager … multi-service, regulated or professional services environment Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience Understanding of quality management systems, continuous improvement and ISO 9001 principles Excellent organisational, leadership and collaborative skills, with the ability to influence ...