4 of 4 Customer Experience Jobs in Basingstoke

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

roles to spearhead large-scale, mission-critical environments. This is a fantastic opportunity to shape strategic roadmaps, lead multi-skilled teams, and drive transformative customer experiences. What you'll be doing: * Leading the technical delivery of managed service components from design through to deployment and live operation. * Collaborating with … delivery areas. * Acting as the technical authority, providing leadership to teams and stakeholder engagement. * Ensuring architecture governance, compliance, and the integrity of customer environments. * Reporting to the Solution Lead and working within an agile, collaborative environment. What you'll bring: * Proven experience in delivering secure, resilient, large-scale ...

Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What were looking forTechnical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding … concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability ...