3 of 3 Customer Experience Jobs in Blackburn

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for thisCustomer Services … Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement … of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people More ❯

their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage … Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling … and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving service success Strong communication and stakeholder management skills Hands-on familiarity More ❯

join our UK team. We develop innovative, industry-leading software, and we need someone who can help showcase our tools to clients, provide top-tier support, and manage key customer accounts. If you love working with people, have an eye for detail, and want to be part of a company that values learning and development, we’d love to … ll provide all the training you need. Support customers via phone, email, and chat – helping them get the best out of our products. Assist with setting up and maintaining customer accounts, keeping records accurate and up to date. Work closely with our sales, product and marketing teams to deliver seamless customer experiences. Stay current with industry and tech … trends to better understand customer needs and our unique offering. What We’re Looking For: A confident communicator who enjoys speaking with people and building relationships. A passion for technology – you don’t need to be an expert, but you should be excited to learn. Ability to present complex information in a clear, concise, and engaging manner. A proactive More ❯