8 of 8 Customer Experience Jobs in Bolton

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team. Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric … environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools. Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance. Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc) Own the execution of A/… B testing roadmaps, identifying problem areas in the customer journey Partner with colleagues in marketing to develop data that can deliver personalised value Manage relationships with key stakeholders – both internals and third parties Manage and evolve data and digital KPIs The person Proven experience in a digital analytics role in a customer facing environment Comfortable using SQL More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software solution providers . The position … implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs … end project lifecycle from discovery to implementation Partner closely with development, UX and project teams to implement requirements Requirements for the Contract Digital Transformation Business Analyst (Utilities) Extensive BA experience on a wide range of digital transformation initiatives Strong experience within utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent … stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid basis. Interviews are due to be scheduled for W/C 6th October, so please apply online now More ❯

Pinnacle, the Technology Solutions division of K3 Capital Group. Pinnacle is a business management solution provider implementing and supporting Sage, Acumatica and Managed IT Services solutions.With three decades of experience and a dedicated team of 200 professionals, we leverage our expertise to guide businesses through migrations, upgrades, and new systems implementation of cutting-edge business management and IT software … CRM system- Arranging appointments for BDM’s once a Business expresses interest in taking the conversation further- Deliver top-notch service with empathy, diligence, and speed, ensuring an impeccable customer experience What We’re Looking For: Prior Sales experience (B2B or B2C)Able to build and develop excellent relationships with ClientsYou will be a be a strong More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

multiple languages and cultures. With our cutting-edge work and state-of-the-art approaches, our AI and cloud-based solutions have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is unapologetically committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer … We're Looking For Exceptional attention to detail — you can spot inconsistencies and anomalies in text and audio. Strong linguistic or cultural knowledge (multilingual skills are a plus). Experience with audio transcription, annotation, or similar tasks is highly desirable. Ability to work efficiently with data labelling tools and meet deadlines/KPIs. Comfortable with repetitive tasks and long More ❯