1 to 25 of 32 Customer Experience Jobs in Manchester

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers … across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads ...

Customer Success & Retention Manager/Exec Location DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK. Join a Different Kind of Technology Partner The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work … deliver complete technology solutions backed by exceptional service and long-term partnerships. As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their ...

Role: Customer Support Specialist Location: Altrincham fully office based Salary: £26,228 + bonus (up to £1200 per year) + benefits Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks This is an exciting opportunity for an experienced Customer Support Specialist to join my Altrincham based client. Do you have experience working in a contact centre team speaking to existing customers? Have you experience within billing, tech support & customer excellence? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Customer Support Specialist ...

IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their … operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … grow by delivering an exceptional customer experience. The Role An opportunity for an experienced Customer Success Manager to join a specialist payroll technology business in a pure implementations and customer experience role. You will lead client onboarding and implementations, ensuring customers experience a smooth, compliant ...

Customer Service Specialist Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Customer Success Manager Manchester or Slough (Hybrid 2 days a week) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Head of Customer Success Location: Manchester Work location: Hybrid Salary: Up to £85k Were looking for an experienced Customer Success leader to shape the future of a growing SaaS business at a pivotal stage of scale. This is an opportunity to lead and evolve a high-performing Customer Success function across onboarding, adoption, enablement and customer care. Youll play a key role in defining how customers experience our platform, ensuring they achieve measurable outcomes while building a team culture centred around accountability, growth and innovation. Youll inherit a strong foundation, but this role is about ...

ground up and hiring a Product Manager to lead one of its core product squads. You’ll join a cross-functional squad responsible for customer-facing digital products used by millions of members across retail, rewards, and ecommerce-style experiences. The business is investing heavily in product, engineering … tooling, and internal capability building, creating a real opportunity to shape product culture, delivery standards, and customer experience from an early stage. The role You’ll own one of the UK product squads end-to-end, partnering closely with the Tech Lead and UX Designer while working directly ...

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. Were now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue … deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. Youll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. What youll be doing Leading and supporting a high ...

identify high-value AI opportunities and define business cases. Measure and report on AI project outcomes, including efficiency gains, automation benefits, cost savings, and customer experience improvements. Mentor and support other technical team members, promoting AI best practices and knowledge sharing across the organisation. Contribute to the development … organisation’s AI strategy, roadmap, and future capability. Required Experience Essential Significant commercial experience in AI Engineering, Machine Learning Engineering, Applied AI, or Data Science roles. Expert-level Python development skills and deep experience with modern AI/ML frameworks and SDKs. Proven experience designing ...

role requires a highly capable leader who can operate strategically while remaining close to operational delivery, ensuring payment services are efficient, scalable, compliant, and customer-focused. Key Responsibilities Strategic Leadership Develop and deliver the organisation's payments strategy across existing and emerging payment solutions. Act as the senior payments … payment-related initiatives. Partner with Product, Technology, Risk, and Operations teams to drive innovation and enhance payment capabilities. Identify opportunities to improve efficiency, customer experience, and scalability through automation, artificial intelligence, and machine learning. Ensure the payments function supports the organisation's growth ambitions and strategic objectives. Payments ...

close-knit team, you will be the first point of contact for users requiring technical assistance. The role is heavily focused on delivering excellent customer service while supporting Microsoft 365 environments and a broad range of day-to-day IT issues. Key Responsibilities: Provide first-line technical support … resolve common hardware, software and operating system issues. Log, prioritise and manage support tickets through to resolution or escalation. Deliver a professional and friendly customer experience at all times. Work closely with colleagues across the support team to ensure service levels are maintained. Attend occasional client site visits ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

Business: Join a growing technology business providing ecommerce and retail software solutions to independent retailers across the UK, US and Europe. With an established customer base and continued international growth, the business has built a strong reputation for helping retailers improve their online presence and compete more effectively within … paced ecommerce environment. What You'll Do: - Design and deliver responsive ecommerce websites for retail clients. - Apply UX/UI best practices to improve customer experience and conversion. - Manage multiple client projects and ongoing website improvements. - Support onboarding calls, discovery sessions and client communication. - Use HTML ...

will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities Advocate for outstanding customer experience and ensure service standards exceed expectations. … performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement. Build strong relationships within the team, promoting trust, open communication, and team success. Help create ...

days remote, plus flexible working) A leading consumer technology business is seeking an experienced CRM leader to drive the next phase of its customer engagement strategy. Reporting into the Head of Performance Marketing, this is a high-impact role with responsibility f or shaping and evolving CRM performance across … entire customer lifecycle. You'll work with a rich and complex customer dataset, leveraging data, automation, personalisation and emerging technologies to deliver measurable commercial outcomes and exceptional customer experiences. This is far more than a campaign delivery role. The successful candidate will play a key part ...

Product Leader to drive the strategy, development and performance of our most important enterprise solutions. This role sits at the intersection of product, user experience and commercial strategy , with full ownership of how we design, deliver and scale high-value propositions for global clients. You will lead the creation … customer-centric product experiences, balancing bespoke enterprise needs with scalable platform capabilities, and ensuring strong adoption, engagement and long-term value. Why this role matters This role is critical in shaping how we evolve from a platform provider to a trusted product and innovation partner for our largest clients. ...

conversations to understand client challenges and position tailored solutions Delivering engaging proposals, presentations, and commercial discussions Collaborating with internal teams to ensure an excellent customer experience and long-term account growth What We're Looking For Experience in a new business, business development, or outbound sales role … Strong communication and relationship-building skills Confidence prospecting, cold calling, and creating new opportunities Ability to manage multiple opportunities in a fast-paced environment Experience within B2B sales, SaaS, technology, training, recruitment, or professional services would be advantageous Why Join? Uncapped commission with excellent earning potential Fast-track progression ...

ecommerce platform, optimise product listings, analyse performance metrics, and collaborate on digital marketing campaigns. You'll play a key part in enhancing the customer experience and boosting revenue. What we're looking for: 2+ years' experience in ecommerce or digital marketing. Knowledge of platforms like Shopify ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

Customer Support Specialist | Remote (UK) | SaaS Were hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK. This is not a ticket-closing support role. Were looking for someone who genuinely enjoys solving problems, improving processes, and helping customers … succeed long-term. Youll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements. What youll be doing: Supporting customers via phone, email, screen share, and ticketing systems Investigating root causes rather than applying quick fixes ...

extras Sales Performance & Follow Up Make follow up calls, handle objections effectively. Support team targets, picking up colleagues' leads when they're on calls. Customer Experience & Service Provide clear, concise explanations of services over phone and email. Assist customers in completing online joining forms. What You'll Bring ...