1 to 25 of 36 Customer Experience Jobs in Manchester

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide. With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world's largest selection … over 4,500 destinations, book curated attractions and experiences in over 2,300 cities and reserve rental cars in over 140 countries. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time ...

Title Account Director (Strategic Customers) Reports to Strategic Customer Growth Lead Location/work pattern Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Salary Negotiable What we do Vypr is a Manchester … company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets ...

Customer Analytics Manager £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. ...

Lead Customer Insights Analyst £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Lead Service Designer – Product & Experience Location: London (Hybrid) | Practice Area : Product & Experience | Type: Permanent Design with impact. Lead with empathy. Transform experiences. The Role Capco is looking … optimisation Hands-on AI experience, including delivery on ML/AI client engagements and the use of AI (e.g. genAI, design AI tools, CX metrics and analytics) to accelerate insight generation, design iteration, and journey optimisation Excellent storytelling, research, and communication skills Attention to detail, with the ability ...

Product Manager - Payments Experience Were hiring exceptional Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart of our product strategy, partnering … with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Senior Service Designer Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Design with impact. Lead with empathy. Transform experiences. The Role Capco is looking for a Senior Service Designer to help create customer … optimisation Hands-on AI experience, including delivery on ML/AI client engagements and the use of AI (e.g. genAI, design AI tools, CX metrics and analytics) to accelerate insight generation, design iteration, and journey optimisation Excellent storytelling, research, and communication skills Attention to detail, with the ability ...

defined territory supporting early engaged accounts - Build and leverage relationships with internal and external stakeholders to further the adoption of AWS services - Accelerate customer adoption through well-developed strategies and successful go-to-market engagements to achieve customer outcomes - Act in a customer-focused way that delights … quantitative and qualitative goals - Develop and work with partners to extend reach and drive AWS cloud adoption - Engage in a way that ensures positive customer experience About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications ...

role are as follows: Overall responsibility for prioritising and driving the delivery of key strategic business change. Drive innovative development response to customer and business feedback, efficiency saving opportunities and ideas to differentiate AJ Bell from other retail investment providers. Developing and maintaining strong working relations with senior management … priorities and short-term incremental improvements. Managing a team of Product Owners ensuring that they maximise the value of changes delivered across the Operations, Customer Services and Regulatory channels. Own the backlog of development work for the Operational and Regulatory teams. Manage overall tracking of business benefits across ...

combine deep technical expertise across Java, AWS, and modern JavaScript frameworks (Angular) with strong leadership capability and a passion for data-driven, customer-centric platforms . Role Overview Lead design and delivery of full stack, microservices-based solutions (Java, Angular, AWS) Stay hands-on with coding while setting technical … direction and standards Drive MarTech initiatives across Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target Work closely with marketing and product teams to deliver data-driven, scalable solutions Own architecture, CI/CD, TDD , and engineering best practices Act as a senior escalation point ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Lead Product Designer Location: Edinburgh (Hybrid) | Practice Area: Product & Experience | Type: Permanent Design with impact. Lead with empathy. Transform experiences. The Role Capco is a global technology and business consultancy focused on the financial … services and energy sectors. Our designers translate strategy into intuitive digital products and engaging customer experiences, transforming businesses and impacting millions of users around the world. We are seeking experienced Product Design leaders who will shape the future of financial services by guiding transformative projects, partnering with clients ...

help organisations transform the way they work through smarter Connectivity, Voice and Security solutions. We’re a multi-award-winning service provider, with customer experience at the heart of what we do, and we’re looking for an ambitious Business Development Manager to join our Sales team … play a key role in driving sustainable growth. This is a mid-level BDM role ideal for someone who thrives on building strong customer relationships, converting inbound opportunities, and uncovering new value within existing accounts. About the Role As a Business Development Manager, you’ll be responsible for generating ...

benefits realisation tracking Partner with business and technology teams to align operating model design, process change, and system implementation What We’re Looking For Experience delivering change within Life & Pensions, either in consulting or industry roles Strong Business Analysis capability (requirements gathering, process mapping, TOM design) combined with delivery … project leadership experience Demonstrable success supporting regulatory, operational, or technology transformation programmes Experience working in Agile, Waterfall, or hybrid delivery environments Strong communication and stakeholder engagement skills across business and technical audiences Bonus Points For Experience supporting regulatory initiatives such as IFRS17, Consumer Duty, Solvency ...

across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple … ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we are looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only ...

across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple … ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only ...

from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis … ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area click apply for full job details ...

large team of developers in a fast-paced, dynamic environment you will develop innovative web-based user interfaces that utilise AI to enhance the customer experience. You will craft user interfaces using the latest JavaScript frameworks, HTML5 and CSS3, bringing cutting-edge AI driven applications to life. You will ...

talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed strong financial-crime controls across our services. Key Responsibilities Map current-state customer and operational journeys … Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls. Gather and analyse operational data, customer feedback, and FinCrime metrics to identify root causes and service performance gaps. Collaborate with the Product Manager to translate service designs into feature requirements ...

Senior Insight Analyst Stockport (Hybrid - 2x Days a Week) £40,000 - £50,000 THE COMPANY This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you'll sit within a high-impact Customer … Evaluate marketing performance & ROI across channels Monitor and optimise contact centre performance (sales-focused metrics) Identify customer pain points and opportunities to improve CX and conversion Translate stakeholder questions into clear analytical outputs and recommendations Support real-time decision-making with data-driven insights YOUR SKILLS & EXPERIENCE Strong ...

mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area. Should you choose to accept, your responsibilities will encompass: Manage a client support team in investigating issues … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate ...