1 of 1 Customer Experience Jobs in Borehamwood

end launch and optimisation of Shopify-based DTC websites across multiple markets. Oversee localisation, regulatory readiness, and in-market 3PL partner setup. Own and manage risk logs covering compliance, CX, and operational readiness. Channel Expansion Support GM with market expansion and transitions, ensuring continuity and alignment with commercial strategy. Manage the roadmap for onboarding new e-tailers, ensuring seamless operational … to embed agile, cross-functional ways of working. Success Measures (KPIs) Timely launch of new DTC websites across target markets. Fully operational 3PL partnerships meeting SLAs (cost, lead times, CX). Zero downtime or disruption during transitions. Efficiency gains through reduced manual processes and stronger data flow. Successful onboarding of new partners and channels. About You Were looking for a … commercially astute, hands-on leader who can operate at both strategic and executional levels : 10 years experience in transformation delivery and programme/project management , ideally in beauty, retail e-commerce, consumer goods, or tech. Proven track record in multi-country programme delivery with complex regulatory, operational, and commercial interdependencies. Experience launching Shopify (or equivalent) DTC platforms and More ❯