6 of 6 Customer Experience Jobs in Bournemouth

Bournemouth based 28 - 33k Hybrid working Are you a customer service superstar looking to take your career to the next level? A fast-growing tech powerhouse is offering an unmissable opportunity to join their dynamic and ambitious team! This is more than just a job—it’s your chance to grow, develop, and make an impact in a company … that’s revolutionizing the industry. If you thrive in a fast-paced, high-growth environment and have a passion for delivering exceptional customer experiences, we want to hear from you! Responsibilities: Managing inbound support tickets and maintaining top-tier system records Building and maintaining strong relationships with clients, keeping them updated every step of the way Diagnosing, resolving, and … resolve system queries Identifying and championing software improvements Creating and updating helpful documentation to empower end users Supporting and collaborating with your teammates to drive success The successful candidate: Customer service experience in a support environment Background in accounting or finance? That’s a plus! A proactive problem-solver who thrives under pressure Excellent verbal and written communication More ❯

Lead Backend Engineers (Platform Experience & Data Warehousing teams) Location: UK, Ireland, Poland, Lithuania, Spain, Portugal, Finland numi are proud to have partnered with a front runner in data integration technology providing fantastic experience for their clients (who are some of the biggest names in the space)! We are looking for experienced Lead Backend Engineers (PHP) to join either … Platform Experience or Data Warehousing teams. The Platform Experience team focuses on optimising end-to-end platform journeys and building impactful customer experiences. They are currently developing a data visualisation tool (dashboards) and build features primarily from scratch. The Data Warehousing team is responsible for data storage and transfer solutions, helping users streamline data transfers to data … A deep-seated understanding of PHP's core and best practices. Expertise in connecting systems via APIs and optimizing databases (including data warehousing/lakes). (For Data Warehousing) Experience building robust data pipelines and handling serious data scale. An unwavering commitment to code excellence and thorough testing. A knack for securing systems and leveraging monitoring to keep things More ❯

Programme Manager – Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular focus on residential and commercial lending, system integration … strategies, including UAT, SIT, and regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both residential and commercial lending operations … regulatory compliance (e.g., PRA, FCA, Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). Experience with Temenos-certified More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Support Analyst (Bilingual Dutch) Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges … job to strive for first-call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you! A typical day as a … Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important More ❯

with up-to-date product materials and assets. Market & Internal Collaboration Share market intelligence, competitive insights, and partner feedback with internal teams. Align closely with product, support, finance, and customer experience to ensure cohesive partner engagement. What You’ll Bring Experience in channel management, partner sales, or business development—preferably within SaaS, IoT, or telematics. Strong ability More ❯

needs sharing ideas and giving valuable and practical advice at SME owner/manager level. Build strong and sustainable relationships with client contacts at all levels, delivering an outstanding customer experience, every time. Work closely with internal colleagues to ensure new opportunities and contracts are well communicated into the business, ensuring all deliverables and commercial arrangements are agreed More ❯