9 of 9 Customer Experience Jobs in Dorset

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

About the Role: As a Senior Consultant in Customer Identity & Access Management (CIAM), you will play a strategic and technical leadership role in shaping Roche’s digital customer experience. Positioned within our CIAM Product Line, you will be responsible for guiding the end-to-end architecture, implementation, and evolution of enterprise-scale identity solutions, with a particular focus … on SAP Customer Data Cloud (SAP CDC). This role is ideal for a self-driven expert who thrives at the intersection of technology, business, and user experience—bringing consultative insight, innovation, and governance to a highly visible area of our digital transformation. Key Responsibilities: Architect and lead the implementation of secure, scalable CIAM solutions using SAP CDC … agile delivery environment. Stay ahead of emerging technologies and trends in CIAM, identity protocols, and cybersecurity—proactively proposing enhancements to future-proof the platform. Your Profile: 6+ years of experience in identity and access management, with a strong track record in delivering customer-centric solutions. Deep hands-on expertise with SAP Customer Data Cloud (Gigya) and associated More ❯

Job Title: Senior Technical Customer Success Manager (Accounting Software) Location: Remote (with one monthly visit to our Poole HQ) Company Type: Rapidly Growing Start-up/Scale-up Reports to: Head of Customer Success/Director of Customer Experience Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work … years on The Times Top Places to Work list, our people-first culture fosters innovation, inclusion, and purpose-driven success. The Opportunity We’re looking for a Senior Technical Customer Success Manager to lead the success of our strategic customer segments and act as a trusted advisor for clients navigating complex financial workflows. This is a high-impact … role for a seasoned professional with deep experience in both customer success and finance/accounting technology. You’ll work cross-functionally with Product, Engineering, and Sales to elevate the customer experience, drive retention and expansion, and contribute to the evolution of our success strategy. You'll also serve as a mentor to junior CSMs and More ❯

and logistical friction. You think in terms of systems, scale, and trust - and you’re motivated to build something transformative and lasting that customers genuinely love. The skills and experience you will need Founder or operator-executive experience in a B2B SaaS, fintech, or wealthtech business. Deep sales acumen, with a proven track record of leading GTM from … systems fast, understand pain points deeply, and know how to position for traction. Disruptive mindset – You have a passion for delivering more value at lower cost for the end customer and want to deliver a step change in customer experience Demonstrated VC literacy – you understand fundraising dynamics, investor expectations, and board management. Entrepreneurial pragmatism: you know when … to run lean, when to build, and when to pivot. Nice to have: Experience with regulated markets such as financial advice, insurance, or legal tech. Key Responsibilities Lead the company’s strategic vision, execution, and commercial delivery. Lead the transition of Inheritly from being ARK led, to an independent venture with a distinct culture Own the MVP launch roadmap More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

LIFESTYLE BRAND 6 month FTC initially Circa £50k pro rated We're working with an exciting consumer-led brand undergoing ambitious growth and digital transformation. As they expand their customer experience and ecommerce offering, they're looking for a talented and proactive Product Designer to join the team for an initial 6-month contract. You’ll be helping … shape the future of their user experience across web, onboarding, and retention journeys. This is a unique opportunity to work on a purpose-driven product in a business that values experimentation, collaboration, and creative autonomy What they need – Someone with solid UX/UI experience who can lead features end-to-end with confidence and creativity A designer … who can thrive in ambiguity and suggest smart, insight-led solutions (not wait for a perfect brief!) A digital thinker with ecommerce experience (non-negotiable) and a strong feel for optimising conversion and user flows Someone who enjoys being part of a fast-moving, empowered squad and isn't afraid to get their hands dirty A self-starter who More ❯

needs sharing ideas and giving valuable and practical advice at SME owner/manager level. Build strong and sustainable relationships with client contacts at all levels, delivering an outstanding customer experience, every time. Work closely with internal colleagues to ensure new opportunities and contracts are well communicated into the business, ensuring all deliverables and commercial arrangements are agreed More ❯