5 of 5 Customer Experience Jobs in Dorset

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications … Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications on … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

solutions with exceptional service. They are developing and growing as a company and are seeking a full time Sales Administrator as a key role to support growth with continued customer experience Responsibilities will include:- •Handle customer queries by email and phone •Respond to or co-ordinate responses to customers by email and phone •Raise tickets for queries … relating to technical support •Contact customers with updates, follow ups, responses •Produce quotes and help build solution proposals with sales team •Processing customer orders through management system •Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery •Maintain and update customer records, pricing, sales collateral •Join … sales/marketing meetings and contribute to updates, ideas and planning •Develop monthly sales reports and help track sales performance •Communicate customer feedback internally •Develop product and service knowledge to increase ability to handle queries/quotes •Manage sales diaries •Liaise with suppliers and monitor product/supplier developments You will be personable and eloquent in all forms of More ❯

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking an experienced Customer Success Team Leader to join our dynamic Customer Support team in Bournemouth. Our Customer Support team are a motivated and enthusiastic bunch, and we are looking for like-minded people that … fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed. As Customer Success Team Leader you will Lead the Customer Success Team to deliver high-quality outcomes for customers with complex or escalated issues. Focus on root cause resolution, customer … through team coaching and cross-functional collaboration. This team will provide full technical and complaint resolution for customers, offering technical solutions, complaint resolutions and full outcomes Benefits for a Customer Success Team Leader choosing to work with 4Com include: A competitive salary Depending on Experience An exciting role for personal and professional development. 24 days holiday + bank More ❯

Our client, a well-established finance software solutions provider based in Poole, is seeking a dedicated Customer Services Support professional to join their team. They are a trusted provider, dedicated to guiding their clients in optimising processes through best practices. With a focus on delivering high-level customer service and support, they foster a collaborative and inclusive environment … that encourages continuous learning and contribution to process improvements. As a Customer Services Support team member, you will play a crucial role in managing inbound support tickets, diagnosing and resolving technical issues, and providing both non-technical and technical support to clients. You will work closely with internal stakeholders and the project delivery and product teams to facilitate swift … ticket resolution and ensure a seamless customer experience. Responsibilities: Manage inbound support tickets (telephone and email), triaging and prioritising accordingly Record and manage all tickets using the company's ticketing software, keeping customers updated on progress Diagnose, resolve, and triage technical issues, escalating incidents and issues where necessary Liaise with internal stakeholders to facilitate swift ticket resolution Manage application More ❯