1 of 1 Customer Experience Jobs in Brentwood

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch of a boutique … consistent understanding of processes and standards. Support management and renewal of company accreditations (e.g. ISO 9001, ISO 14001, ISO 45001, SafeContractor, etc.). Identify and implement improvements to efficiency, customer experience, and operational delivery. Skills & Experience Required Essential: Proven experience in Facilities Management, ideally in a service delivery, operations, or helpdesk leadership role. Strong understanding of … M&E maintenance processes, compliance, and FM service delivery. Demonstrable experience managing or developing a helpdesk or planning team. Excellent organisational and communication skills with the ability to prioritise and delegate effectively. Proficient with CAFM systems, Excel, and Microsoft Office applications. Analytical and detail-oriented, with strong reporting and data interpretation skills. Calm under pressure and able to manage More ❯