17 of 17 Customer Experience Jobs in Essex

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include … Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

/bots), making it easier for customers and contact centre colleagues to locate and obtain the right answers, quickly and first time Experience within a Contact Centre/CX setting is desirable alongside hands-on exposure and abilities with Zendesk or another KM platform. Offered as hybrid working 2-3 days per week in East London/Essex client … volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who writes clear, friendly, plain English content tailored for diverse … not essential For more information or to express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts … Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery … of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery … of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery … of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery … of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach More ❯

Job Overview for Customer Services We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently. Responsibilities Handle incoming customer inquiries with professionalism and courtesy. Provide accurate information regarding products, services, and policies. Analyse customer issues to provide effective solutions and enhance satisfaction. Maintain detailed records of customer interactions through data entry. Collaborate with team members to improve service delivery and customer experience. Follow up on customer feedback to ensure ongoing satisfaction. Skills Excellent phone … etiquette, demonstrating professionalism in all communications. Strong IT and analytical skills to assess customer needs and provide tailored solutions. Effective communication skills, both verbal and written, to convey information clearly. Experience in data entry with attention to detail for accurate record keeping. Ability to upsell products effectively while maintaining a positive customer relationship. Join us as we More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯