7 of 7 Customer Experience Jobs in Essex

Solutions Architect – Omnichannel/Customer experience – 6-month contract – Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you’ll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

an Analytics Engineer at Monica Vinader , you'll play a vital role in using data and technology to drive efficiency, scale, and elevate the customer experience. We're on a mission to empower every team through data-driven decision-making - and you'll be at the heart of that … marketing and experimentation teams. Build for resilience and scale - proactively identifying areas for infrastructure optimisation. Modelling and Analysis (with a focus on Digital Analytics): Experience working with event-based analytics tools, with a preference for Google Analytics 4 (GA4), coupled with an understanding of user behaviour on a website … analytics. Automate repetitive data workflows to deliver timely, accurate insights and enable self-service capabilities for non-technical stakeholders. Surface high-value website and customer datasets in BI tools like Sigma, Looker Studio, and Google Sheets, ensuring insights reach the people who need them most. Governance, Testing & Quality Establish More ❯

or coaching plans Regulatory Maintain knowledge of Shawbrook and industry policies, processes, and products Support team members with knowledge of compliance and regulatory requirements Customer (internal & external) Continually monitor the performance of the team to ensure consistency and that service levels are achieved, including a high level of customer and broker service quality Identify and develop areas of improvement in relation to the customer journey and to increase efficiency within the operation Develop greater relationships and communications with Customers, Brokers and Third Parties Risk Controls and Compliance Communicate and escalate potential issues/risks in a prompt … and effective manner The Person Good computer skills including proficiency in Microsoft applications Experience of consumer lending and loan administration Experience of dealing with brokers and third parties Excellent consumer lending regulatory knowledge and understanding including FCA, JMLSG, BCOBBS Competent in MS Office applications (Word, Excel, Power Point More ❯

the broader capabilities and structure of the team, working hands on when needed, and ensuring the highest standards in all things technical, commercial and customer experience. You will be a strong communicator and leader who is able to connect with your team, while also playing an active role with More ❯

the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager's ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery … of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that expectations are established and managed within the business and the ability to drive internal teams to achieve those expectations to a high standard. What you'll do Own, manage, and communicate the More ❯

to transform complex challenges into compelling solutions. Responsibilities: Configure and manage BigCommerce settings , including tax, payment gateways, and order processing. Set up and maintain customer groups, product categories, and price lists . Manage integrations with Avalara, Braintree, Gorgias, and 3PL providers . Implement and monitor multi-currency and multi … language settings . Oversee returns portal setup and ensure seamless customer experience. Troubleshoot storefront issues and provide ongoing support to internal teams. Requirements Required Skills: 3+ years experience as a BigCommerce Administrator or eCommerce Manager . Strong understanding of BigCommerce control panel, customer groups, and pricing structures … . Experience working with third-party apps like Avalara, Braintree, and Gorgias . Knowledge of multi-currency, tax compliance, and localization settings . Preferred Qualifications: Experience managing MLM or direct sales platforms . Background in inventory & order management for e-commerce brands. Working knowledge of API integrations & automation More ❯

experiencing an exciting period of transformation. They are searching for a Senior Product Manager to own one of their core platforms that powers their customer experiences across Europe This platform launched in Q1 this year, and you'll work in a complex and matrixed environment to build feature enhancements … the opportunity to build/suggest new financial products and explore initiatives like offering subscriptions based pricing! So, who are they looking for? Proven experience as a Product Manager in tech driven, product-led businesses. Desire to make an impact and take initiative A desire to work within a … technical, "engine under the hood" role. Experience with API's and platform products would be beneficial What's in it for you? You'll be joining a talented team of Product Managers who are pioneering product across the business. They have a fantastic collaborative and inclusive culture, with exciting More ❯