17 of 17 Customer Experience Jobs in Cardiff

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … cutting-edge models that drive our business forward. We are looking for a Senior Data Scientist to become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … and monitoring cutting-edge models that drive our business forward. We are looking for a Data Scientistto become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … cutting-edge models that drive our business forward. We are looking for a Senior Data Scientist to become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … and monitoring cutting-edge models that drive our business forward. We are looking for a Data Scientistto become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

Service Delivery Agent/Customer Support (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being … part of a team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery … by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: • Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. • Proven track record of managing More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Customer Success Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and Rackspace. They are expected to maximize the strength of the customer relationship by building a solid rapport with the customer - identifying and owning revenue retention activities, customer satisfaction, managing demanding situations and working cross functionally to ensure a Fanatical Customer Experience is achieved. Customer Success Managers support the business by developing and maintaining positive customer relations with clients, which can affect service and/… or product revenue. They are expected to use a consultative approach to guide customers through their lifecycle. They respond to customer inquiries; assist in the resolution of service impacting incidents; invoicing problems; help maintain revenue drivers; recognize and position add-on business opportunities. They are responsible for adhering to More ❯

Enablement value stream in the R&D department. Your role involves developing clean, maintainable software that expands our product, seamlessly integrating our solutions with customer systems. You will ensure our solutions are tested, accessible, extensible, secure, and high-performing. Attention to detail is crucial, and your ideas and challenges … are encouraged within our empowered team of skilled developers. What you'll do Integrate the Backbase platform into customer systems, focusing on backend implementation. Provide technical solutions to complex issues, enhancing customer experience and company reputation. Analyze current code and industry trends to formulate efficient processes and … premise deployments. Adopt Agile practices and continuous integration/delivery for rapid, autonomous team decision-making. Who you are At least 3 years of experience as a Java Backend Developer. Proven experience in enterprise projects. Experience in banking or Fintech is a plus. Excellent communication skills in More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain … daily and accurate reporting. Contribute to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. Perks: Embrace diversity & inclusivity … being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

for a period of 1 month initially. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term … IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to … customer project sites. What you'll need: Strong experience in IT/Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive More ❯

for a period of 3 months initially. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term … IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to … customer project sites. What you'll need: Strong experience in IT/Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive More ❯

D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their … exciting areas of tech. What you'll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make a … to shape the platform going forward. Exceptional benefits package, including a competitive salary range of £90,000 - £95,000. What you'll bring: Strong experience in Dynamics CRM leadership, specifically with Sales, Marketing and Customer Experience modules Deep understanding of Dynamics CRM from a development and architecture More ❯

investing in several third-party software products to support our key business functions. You will be responsible for getting the best out of our Customer Relationship Management (CRM) configuration team, the CRM platform, and other chosen software applications, ensuring resources are prioritised where they deliver the greatest value. As … a Senior Dynamics Functional Consultant, you will be working closely with projects, business teams, analysts, and user experience specialists. Your team will deliver and maintain solutions that meet business needs with efficient and effective processes and ways of working. You will be a key part of the digital transformation … Systems. This is a great opportunity for a Senior Functional Consultant looking to develop their Dynamics skillset. We are seeking a skilled Dynamics 365 Customer Experience (CE) or Field Service Functional Consultant to join our team. As a Senior Dynamics Functional Consultant, you will play a pivotal role More ❯

you do, get in touch today! About the role We believe in the power of data to drive smarter decisions, better products, and meaningful customer experiences, and are on the lookout for a strategic, visionary Head of Analytics to take our analytics capabilities to the next level. Reporting directly … with the pricing team to test behavioural response to incentive-based offers. Partnered with the product team to define key metrics for a new customer journey flow. Rebuilt a cross-functional dashboard to provide exec-ready visibility of acquisition KPIs. Hosted an internal session on best practices for storytelling … tools like SQL, Python, BI platforms, and cloud-based analytics. Strong grasp of business strategy, and how data can accelerate growth and operational excellence. Experience in fast-paced sectors like tech, e-commerce, or fintech (insurance/financial services is a bonus!). If you're ready to lead More ❯

a collaborative environment. You will contribute to shaping our client’s digital strategy by promoting integrated information systems, thereby streamlining decision-making and improving customer experiences. Key Responsibilities: Implement software solutions that meet predefined business objectives. Adhere to the agile sprint framework, with task prioritization determined by the Projects … solutions. Maintain a proactive and innovative approach to automation, seeking to resolve issues and inspire colleagues to recognize the value of implemented solutions. Key Experience Required: Demonstrated expertise in developing enterprise-level software and managing the software development lifecycle. Extensive proficiency in Python, including building applications with Flask and … creating RESTful APIs. Solid experience with Microsoft Azure Integration Services, encompassing Logic Apps, Service Bus, and API Management. Comprehensive knowledge of system architecture, continuous integration/continuous deployment (CI/CD) pipelines, Git version control, and established software engineering standards. Ability to optimize performance, diagnose and resolve software defects More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below: About the Role - Investigations Team We are seeking a Software Engineering Lead for one of our development teams in our Cardiff office. This is a hybrid role, based in our … Contributing to wider group initiatives, from championing information security to continuing to support diversity and inclusion within our teams. Requirements Have hands-on technical experience building and delivering software as part of a development team (either as a Software Engineer or Quality Test Engineer) - Languages currently used by the More ❯