6 of 6 Customer Experience Jobs in Cardiff

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business … and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience in a customer service/Sales/Project Management More ❯

Job Title: Solutions Architect Department: Public Sector Services Management Responsibility for: No Travel Required : Yes Salary: £60,000 - £80,000 depending on experience Reports to : SVP Business Development Location: Home Based/On-site as required Contract Type: Permanent Job Summary/Overview Working as part of the Public Sector Business Development Team, the role is to be a … response to identified client requirements. You will identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. You will be regularly engaging with the wider TP Transformation and Innovation (T&I) team, partners and third-party supplier base, as well as drawing on our relevant … requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/ITN/RFP/BAFO Understanding of how AI can More ❯

Our client a global leader in education is driving an exciting transformation in how they deliver digital products and services, with a strong focus on innovation, customer experience, and measurable impact. You’ll play a key role in shaping, delivering, and optimising our client’s portfolio of customer-facing digital products. You’ll define strategy, manage roadmaps … attendance at our client’s office in Cardiff. Key responsibilities: Product strategy & roadmapping: Develop and communicate clear product strategies and roadmaps aligned with organisational goals. Prioritise initiatives based on customer value, business impact, and technical feasibility, adapting to changing needs and market trends. Product delivery: Translate features into user stories and acceptance criteria, leading agile teams through delivery. Monitor … progress, manage risks, and make trade-offs to ensure timely, high-quality releases. Customer focus & performance: Embed customer-centric design through continuous feedback and data analysis. Track and optimise product performance, proactively addressing issues to improve outcomes. About you: Proven experience in product management , ideally within education technology or mission-driven organisations. Strong understanding of the education More ❯

entering an exciting new growth phase. Following major investment in a state-of-the-art logistics hub in South Wales , Oprema continues to expand its reach, service levels, and customer base across the UK. Now, they're looking for an Internal Business Development Executive to join their energetic team in either Cardiff or Northampton The Role You'll be … at the heart of Oprema's sales operation-building strong relationships, growing market share, and delivering an exceptional customer experience every time. You'll be: Growing sales and market share across your region Re-engaging lapsed accounts and developing new opportunities Managing customer relationships from enquiry to order Providing tailored quotes and first-class support Maintaining accurate … CRM records and liaising with suppliers Staying informed on Oprema's tier-one and tier-two brands What You'll Bring Sales experience, ideally within the security distribution or related tech sector Excellent communication and relationship-building skills Strong attention to detail and CRM/ERP experience A proactive, upbeat, and commercial mindset Nice to have: Understanding of More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: You will be joining an existing team of delivery managers, each responsible for supporting their own product development squads and projects. The team is embedded in the daily life of the business working very closely with stakeholders and trusted by them … tools to help drive accountability Ensure key metrics, resources and budgets are tracked and kept up to date Make recommendations for improvements to existing processes and procedures Requirements: Demonstrable experience of Responsibilities section Proven experience in delivery project management within Agile environments. Knowledge, & application of Scrum and/or Kanban frameworks. Experience managing web-based application projects More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the Role We are seeking a Senior Product Manager to lead the definition and delivery of initiatives within our customer data management portfolio. You will work closely with cross-functional teams including product, engineering, and stakeholders across the business. Acting as Product Owner … and enhance product performance Partner with Sales, Marketing, and Support to align product positioning and gather market feedback Support and mentor team members to foster growth and collaboration Requirements Experience in product management or product ownership, ideally with data-driven platforms Strong interest in data and analytics, with an understanding of statistical concepts Comfortable working independently and taking ownership More ❯