9 of 9 Customer Experience Jobs in Chester

career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product Technical Support Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years experience in … support is required Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored About you: Essential Experience The successful candidate will: Have experience of product technical support to external customers Have a minimum of two years experience working within product technical support position Have a strong interest in IT and product technical support Have the ability to learn complex product portfolios across multiple brands Have Customer email and live chat More ❯

interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created … up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team About you: Essential Experience The successful candidate More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Score monthly calls for customer service and technical support Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement Conduct audit checks to minimize … quality standards Effective communication both internally and externally with customers is essential to maintain the high standards expected in all interactions About you: Essential Experience The successful candidate will: High standards and have strong attention to detail The ability to offer thorough feedback to managers and team members on More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with … great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer More ❯

You will be responsible for leading and developing ITC's operational functions, ensuring efficiency, compliance with UK travel regulations, and exceptional customer service. Overseeing operational managers and their teams, you will drive continuous improvement by leveraging customer feedback, refining booking and client service processes, and coordinating crisis management … Client resolution and contract loading to oversee the day-to-day operations ensuring processes run smoothly and efficiently. Ensure seamless coordination between operations, sales, customer service, and product teams to optimise workflows, implementing and maintaining operational best practices to deliver efficiency and customer experience. Responsible for shaping operational … also really value our culture and you can read more about this in our own Culture Deck. How to apply If you possess the experience, attitude and passion to make a real difference to our business, then please apply below. Our passionate commitment to fulfilling and exceeding our clients More ❯

of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences, and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there because we understand … time and to the right location. In the race to serve global customers, we exist to help every business in the world reach every customer in the world. Trust When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. More ❯