1 of 1 Customer Experience Jobs in Colchester

reporting through all phases of the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager's ability to develop a quality service strategy per customer, capture and report on key … metrics, identify upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and … to drive internal teams to achieve those expectations to a high standard. What you'll do Own, manage, and communicate the operational relationship with assigned customers. Lead internal and customer meetings with thorough documentation and rigorous follow-up. Track metrics around platform performance and service requests. Prepare and present service reviews to customers and internal stakeholders. Ensure SLAs (service More ❯