10 of 10 Customer Experience Jobs in Coventry

strategy and delivery of our connected services across the European market. This is a key role at the intersection of automotive, technology and customer experience , with responsibility for shaping how Lotus customers interact with our vehicles and digital ecosystem. You will own the European connected services roadmap, lead … development and evolution of the Lotus customer app, coordinate OTA functionality and new digital features, and help define the commercial proposition for connected services. Working across our European business and closely with engineering and digital teams in China, you will translate technical capabilities into compelling customer experiences ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From … effortlessly convenient, championing trusted value and accelerating our strategy - a general merchandise retailer is an exciting place to build your future. Behind every great customer experience are the processes that keep a business running smoothly. We're looking for a Process Owner to join our Commercial & Digital team. ...

products. You will be accountable for driving efficient case resolution, ensuring adherence to SLAs and departmental KPIs, and delivering consistently high standards across all customer touchpoints through an omni channel support model championing our AI agent Penny. You will take ownership of operational performance across the team, leveraging … management tools to monitor performance, manage queues and provide insight into service delivery Champion engagement across the function Deliver a seamless omni channel support experience across phone, email and digital channels Monitor and manage team queues, prioritisation and workload distribution Conduct call listening and case reviews to drive quality ...

team to ensure capacity is high and downtime, duplication and wasted effort are minimised through use of daily huddles Ensure excellent management of customer incidents and ensuring a comprehensive handover is carried out at the beginning and end of shifts to allow the oncoming Supervisor to correctly follow … team to respond appropriately to any signals or messages received and guide their team in doing the same Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times Ensure compliance with GDPR ...

opportunity for you. As our Business Development Manager, your primary focus will be winning new business. You'll be responsible for expanding our customer base by engaging with local businesses, identifying fleet and company car opportunities, and promoting the premium BMW and MINI brands. Success in this role comes … Represent Sytner BMW & MINI within the local business community, attending networking events and building brand awareness. Collaborate with internal teams to deliver an exceptional customer experience from first contact through to vehicle delivery. Consistently achieve and exceed new business, sales, and profitability targets. Maintain an active pipeline ...

Lotus Cars is seeking a Product Manager – Connectivity Europe to own the European connected services roadmap and lead the Lotus customer app and OTA feature development. This role sits at the intersection of automotive, technology and customer experience, requiring collaboration with engineering and digital teams across Europe ...

distribution of luxury automotive brands. Recognised globally for our commitment to innovation, quality, and engineering, we are proudly centred around delivering a world-class customer experience. Our recent launch of Evoluto, along with the reimagination of some of Ford Motor Company's most historically significant icons - including the RS200 … process for existing systems Complete design verification and function sign off in line with project deadlines Essential Skills Degree in Engineering or equivalent proven experience Proven experience the whole EDS development life cycle from system requirements through to production Experience in whole vehicle electrical systems testing, commissioning ...

knowledge, or work on more advanced installations, this role offers genuine long-term career progression. Salary & Benefits: £32,000 - £45,000 salary depending on experience Company Pension Scheme Private Medical Insurance Health Cash Plan High Street Discount Scheme Staff Discounts on Products and Services Manufacturer Training & Industry Accreditations Ongoing … environments. You'll be responsible for installing, configuring, and maintaining integrated AV solutions while working alongside experienced project and design teams to deliver exceptional customer experiences. This is an opportunity to expand your technical skills while working with industry-leading technology and premium client installations. * Install, configure, and maintain ...

JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed … safety.5. Cross-Functional Collaboration and Service Excellence: Partner with logistics, sales, and other departments to align supply chain resources and resolve operational bottlenecks. Gather customer insights to refine service processes, elevating satisfaction and competitive advantage.Experience* Extensive experience in Warehouse operations and management* Motivated and inspiring leader* Clear communicator ...