1 of 1 Customer Experience Jobs in Coventry

Software Support Analyst Application Deadline: 31 August 2025 Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Elizabeth Ambrose Description As a Software Support Analyst (internally known as Service Desk Analyst), you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via … phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times. All enquiries must be logged on to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line … and timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities • Provide 1st Line Support to all customers (both internal and external More ❯