6 Customer Experience Jobs in Coventry

pipeline, Acting as a point of contact through the deployment, coordinating with internal teams to ensure a smooth project roll out and a positive customer onboarding experience, Working with internal departments to promote cross selling across product portfolio wherever possible (business mobile, telephony, connectivity), Managing accounts to keep … of all product development, ensuring your product knowledge remains current. Best practice use of the company CRM throughout, Work within values, ensuring a positive customer experience throughout and team player. Person Specification The successful candidate will have a minimum of 2 years experience in a self-generating … We are looking for a self-starter who enjoys working autonomously and is naturally driven by both achieving sales targets and delivering an excellent customer experience. Remuneration & Benefits Car or Car Allowance 21 days holiday increasing to 26 days. Healthcare cash plan scheme Employee Assistance Programme. Discounted gym membership more »

Looking for a technology lead to join a global brand as they drive their offering. Having Telematics experience from working with a fleet business is essential. £50-£60,000 + 15% bonus, life assurance 2.5x salary + enhanced company sick pay + 5% pension. This is a mostly remote … team, this role will lead from the front to champion digital and technology projects, with primary focus to act as the voice of the customer to drive technology and use of telematics roadmap, through the adoption of digital technologies, to provide customer insight and adding true value for … with key stakeholders and Group to shape and lead the development and delivery of value creating services and features for our customers and internal customer support teams, to increase customer loyalty, reduce administration and drive operational efficiencies and service improvements. Job Specific Responsibilities and Accountabilities - Lead the technology more »

We are looking for x2 Customer Success Managers to join our Business Development Team based in Coventry. Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to … provide support services to customers with a focus on maximising sales operations effectiveness and customer experience. Duties and Responsibilities The role will foster and cultivate client relationships to help The MTC develop even greater levels of customer intimacy. Liaising, influencing and working alongside the Marketing team around specific … events, collateral required for Sales, Bids, or other customer related events. Support the collations and production of customer and business specific presentation/Case Studies to ensure this is to the required standard. Ensuring relevant business information/Sales reports are produced and shared when necessary. Working closely more »

Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. more »

cross-functional service. Key Responsibilities Contribute to a successful Automation Engineering team with a core function of supporting internal business units provide a positive customer experience. Focus on reducing manual processes across all business requirements. Working with the development teams to implement and improve continual deployment processes, enabling true … agile but safe software delivery. Work with the Customer Support function of the business to enable a push left of customer fixes to the 2nd line support team. Ensuring we run a true 3rd line function in Service Ops. Create and build a close relationship with the ParentPay … place for ParentPay development teams, embracing the principles of CI/CD. The transformation to CI/CD across the Group Should demonstrate transformation experience as hearts and minds are won and everyone is taken on the journey Skills, Knowledge and Expertise Maintain a scalable, resilient & secure CI/ more »

Maintenance Team Lead Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician … to work out of one of the following locations: Coventry, LEC, GBR Basic qualifications Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan more »