1 to 25 of 51 Customer Experience Jobs in the West Midlands

Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role … Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer ...

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract 40 hours per week Shift rota within: Monday – Friday: 7:00am – 6:00pm Saturday: 8:00am – 5:00pm Sunday: 9:00am – 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle … same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. Customer Service ...

hackajob is partnering directly with OneAdvanced to hire for this role. We'relooking for an experienced and commercially minded Head of Customer Operations to lead the evolution of our customer operating modelwithin our Extended Supportand Commercial Servicesteam, ensuring we deliver exceptional customer experiences at scale while driving … operational excellence and profitable growth. This is a highly visible leadership role with responsibility for improving customer outcomes, increasing retention, reducing operationalfrictionand enabling sustainable growth. Define and lead the customer operating model Develop and continually evolve a scalable customer operations strategy aligned to businessobjectives. Create operational frameworks ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen ...

shaping the future of their service delivery. This is a genuine leadership role where youll influence how they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business. If youre already leading technical teams within … engineers and technical specialists. Conduct regular one-to-ones, performance reviews and development planning. Build a positive culture focused on accountability, collaboration and exceptional customer service. Plan team resources and ensure the right skills are available across support and project delivery. Identify training needs and support professional development through ...

Customer Service Advisor Stratford-upon-Avon | Hybrid Working | Excellent Salary & Benefits Are you ready to take your customer service career to the next level? Do you enjoy building relationships with customers and solving problems We’re working with a growing and forward-thinking business in Stratford-upon-Avon … that is looking for experienced Customer Service Advisors to join their expanding team. This is far more than a traditional customer service role. You’ll be working closely with some of the world’s best-known blue-chip organisations, building strong professional relationships and becoming a trusted point ...

Customer Analyst £45,000–£50,000 + Bonus Stratford-upon-Avon (Hybrid – 1x Day a Week in Office) If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Essential Skills, Knowledge and Experience Required: Good understanding of software/feature integration and systems engineering principles; Experience ...

Customer Service Advisor Online Marketplaces/Order Support 1-year fixed-term contract Location: Near Stoke-on-Trent (Staffordshire) commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent … excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional; an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor to deliver ...

leader who thrives on turning ambitious ideas into business-changing solutions? At Tarmac, we're on a journey to transform how technology drives growth, customer experience, operational excellence, and innovation across our business. We're looking for a Senior Manager, Digital Solutions to shape and deliver our digital … digital professionals, creating a culture of collaboration, innovation and continuous improvement. Champion emerging technologies including AI, automation and advanced analytics to enhance decision-making, customer experience and operational efficiency. Drive the optimisation and adoption of key business platforms including Salesforce, SAP S/4HANA, eCommerce ...

EMEA Customer & Marketing Insights Lead Warwick (Hybrid – 3 Days Office/2 Days Home) £55,000 - £65,000 + 8% Bonus + Excellent Benefits If you enjoy turning data into decisions, influencing business strategy and seeing your work make a genuine commercial impact, this could be the opportunity … This isn't a role where you'll simply produce reports. You'll help shape the future direction of a global business by uncovering customer trends, identifying opportunities for growth and giving senior leaders the insight they need to make better decisions. You'll work with colleagues across Europe ...

needs. Key responsibilities: Lead daily meetings to manage the availability & uptime of ADAS test vehicles. Take away actions for the Integration Group, EO or Customer Experience groups in order to get resolution Ensure vehicle issues found have a valid SIMS (debug) ticket raised and has the correct tags … test rigs and ensure the rigs are suitably ready for Test execution. Take away actions for the Integration Group, Test Platform, Asset development or Customer Experience groups in order to get resolution Work with CE groups to pull Test procedures and test scenarios that require urgent execution translate ...

specific vehicle programme, ensuring it is clearly defined, delivered, and signed off to target as a Feature Integration Engineer . - Align the customer experience offering across key stakeholders, including Marketing, Programme Management, and Vehicle teams, ensuring consistency and shared understanding. - Work with technical domains to develop and maintain … . - Interpret technical data to support decisions and keep a consolidated status narrative for stakeholders, including risk and plan updates. - Organise feature demonstrations so customer experience can be assessed accurately and effectively. - Lead regular discussions with feature owners to capture risks, plans, and emerging needs, then translate them ...

deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption. Key Responsibilities: Customer and Client Satisfaction Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders. Act as the primary technology contact for POS replacement … infrastructure and security requirements. Ensure smooth transition with minimal operational disruption. Market Leadership Drive technology modernisation initiatives across hospitality operations. Identify opportunities to improve customer experience through updated POS and payment technology. Ensure technology solutions remain aligned to industry standards and best practice. Champion innovation whilst balancing commercial ...

Product Manager is responsible for defining, delivering, and managing APS International Ltd's online money transfer products. The role owns the product roadmap, customer experience, and product lifecycle while ensuring secure, compliant, scalable, and innovative cross-border payment solutions. Key Responsibilities Own the product strategy and roadmap … International's digital remittance platform. Manage the end-to-end customer journey from registration and KYC to beneficiary management, transfers, tracking, and customer support. Work with engineering teams to deliver mobile and web product enhancements. Lead integrations with banks, payment gateways, card processors, mobile money operators ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands-on problem … solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field-Based ...

000.00 + 6,200 car allowance + commission Summary: We are looking for a commercially driven Business Development Executive with proven air freight sales experience to join our client's growing commercial team. This is an exciting opportunity to win new business, build long-term customer partnerships … closely with internal stakeholders to deliver value-led logistics solutions. You will play a key part in driving profitable growth while ensuring an excellent customer experience Key Responsibilities: Drive new business growth across the air freight product offering. Build, manage, and convert a strong pipeline of prospects ...

infotainment platforms including HMI, connectivity, multimedia, and digital cockpit solutions. This role requires deep technical leadership across infotainment architectures, middleware, connectivity protocols, and user experience design. The Technical Lead ensures seamless integration of infotainment systems with vehicle domains, delivers high-quality user experiences, and drives innovation in connected … with cybersecurity, functional safety (as applicable), and OEM infotainment standards Enable continuous improvement in HMI performance, system responsiveness, and user satisfaction Direct impact on customer experience, feature performance, and digital ecosystem scalability Areas of responsibility: 1. Architecture & Systems Engineering Lead architecture definition for infotainment platforms (Android Automotive, Linux ...

businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team … travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About The Role The Implementation Team is responsible for the onboarding ...

play a key role within the Advice and Operations function, supporting both field-based and head office teams with technical queries relating to the Customer Relationship Management and Point of Sale systems, as well as the wider financial advice process. Acting as a subject matter expert, you will help … ensure advisers and colleagues can deliver a seamless customer experience by providing system support, resolving technical issues, and driving continuous improvements. You will also contribute to system enhancements, change initiatives, and business transformation projects, ensuring any updates are effectively implemented and do not adversely impact advisers, customers ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...