1 to 25 of 134 Customer Experience Jobs in the West Midlands

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service … value from our products and services while receiving exceptional support throughout their lifecycle. This leadership role will lead and support their team to drive customer retention, satisfaction, adoption, and operational efficiency—creating a cohesive, data-driven strategy that supports both customer and business growth. This role involves leading ...

compliant workforce. We are confident, we are committed, and we challenge tradition, continuously innovating to save lives. Overview of the role As a Senior Customer Success Executive, you will have a portfolio of the larger and more strategically important customers, acting as their primary point of contact and ensuring … they achieve maximum value from our products and services. In addition to your own customer portfolio, you will support the Senior Customer Care Manager by helping drive team performance, sharing best practice and leading by example across the Customer Success team. This is a customer-facing ...

client is a UK business software company. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

Good with customers and curious about technology? Bring your customer service experience to Enconvo - we'll help you learn the technical side, with full training, room to progress and your evenings and weekends free. Customer Support Co-Ordinator Telford Full-time, permanent - 37.5 hours per week … taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You'll also identify opportunities to improve customer satisfaction and support business growth. What You'll Be Doing Resolve faults, billing queries, complaints, account support and service changes Provide first-line technical ...

technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … always delivering on our promise to make their business brilliant. Job Description We are looking for a driven and customer-focused Hybrid Account Manager to join our Public Sector Managed Accounts Team . In this role, you will be responsible for managing a portfolio of public sector customers, including ...

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract 40 hours per week Shift rota within: Monday – Friday: 7:00am – 6:00pm Saturday: 8:00am – 5:00pm Sunday: 9:00am – 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle … same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. Customer Service ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...

Telford/Hybrid The Opportunity I’m working exclusively with a rapidly growing UK consumer business that is building a strategic CRM and Customer Experience function across a portfolio of established DTC brands. This is an exciting opportunity for a CRM professional who wants to do more than … manage campaigns. You’ll play a key role in shaping how customer data, automation, segmentation and communications are used to drive retention, conversion and customer lifetime value across multiple brands. The business is currently undertaking a comprehensive CRM audit to understand its existing capabilities and identify opportunities ...

delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background in MSP and experience in a leadership position you will … looking for a challenge to develop and demonstrate your experience further. Youll be comfortable managing complex requirements and know the value of being involved at all levels to demonstrate a thorough understanding of the opportunities to improve automation and customer experience. Resource management experience is advantageous. Drive ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … switches, wireless infrastructure, and network security controls. Investigate and respond to security incidents, suspicious activity, phishing reports, and endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain high ...

strategy and delivery of our connected services across the European market. This is a key role at the intersection of automotive, technology and customer experience , with responsibility for shaping how Lotus customers interact with our vehicles and digital ecosystem. You will own the European connected services roadmap, lead … development and evolution of the Lotus customer app, coordinate OTA functionality and new digital features, and help define the commercial proposition for connected services. Working across our European business and closely with engineering and digital teams in China, you will translate technical capabilities into compelling customer experiences ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … Managed Services Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation ...

business growth. Provide confident, senior-level representation in client meetings, workshops and pre‐sales environments. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution building … implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with ...

fast-growing, international group of companies established over 15 years ago. We are looking for an experienced and people-focused Head of Customer Service to lead our Group s customer service and operations team on a 12-month fixed-term contract . You will oversee … operations, ensure the smooth running of order processing, and most importantly, deliver an excellent customer experience across multiple brands. This role combines hands-on problem solving with leadership, process improvement, and cross-functional collaboration. Pay: £45,000 - £55,000 per annum (dependent on experience) plus benefits Location ...

market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job DescriptionSenior Transition ManagerLead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services PracticesWhere does this role fit into Version 1 As Senior Transition Manager … Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

Your new company Our client is a well-established and growing organisation seeking a Technical Customer Service Advisor to join their customer support function.This position plays a key role in delivering exceptional customer service whilst providing technical guidance and troubleshooting support to customers, installers and business partners. … will act as a first point of contact for technical enquiries, ensuring issues are resolved efficiently and professionally whilst maintaining a high standard of customer experience.This is an excellent opportunity for someone who enjoys problem-solving, building customer relationships and supporting innovative products and services within a fast ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data … dynamic dashboards and reports to track insights, measure progress, and keep stakeholders informed and motivated. Collaborate cross-functionally to design and implement the Group CX Strategy, aligning marketing, operations, product, and support teams on customer experience goals. Partner with the Halfords Customer Insight team to combine quantitative ...

teams, then we could be a perfect match. What you will do Renault Truck Commercials is seeking a CPC and C+E HGVqualified driver with experience of the truck industry todeliver maximum customer satisfaction by providing and supporting new truck vehicle handovers and onward customer support. This mobile … position will be covering the Midlands, Cardiff and Bristol where you will deliver professional and exceptional Customer vehicle handovers in depot and at customer sites ensuring the customer has been adequately instructed on the vehicle controls etc.. You will alsoensure all safety checks, compliance and vehicle quality ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed-off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Skills Good understanding of software/feature integration and systems engineering principles Experience in the planning and integration ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed-off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Skills Good understanding of software/feature integration and systems engineering principles Experience in the planning and integration ...

model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction. End-to-end service accountability: Own service delivery performance across multiple teams and workstreams, ensuring services are reliable … cost. OKRs, metrics and executive reporting: Own sub-function OKRs, service health measures, SLAs, XLAs, operational dashboards and reporting that clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM ...