1 to 25 of 44 Customer Experience Jobs in the West Midlands

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered … support solutions. This is an exciting opportunity for someone who enjoys combining customer insight, content creation and technology to improve customer journeys and drive meaningful business impact. The Role You'll be responsible for building and maintaining customer-facing support content, helping customers find answers quickly ...

actionable insights and partnering with marketing and commercial teams to drive business performance. This role will play a key part in supporting marketing and customer insight initiatives, helping stakeholders make informed decisions through high-quality reporting, analysis, and recommendations. The Role Working closely with Marketing, Insights, E-commerce … senior business stakeholders, you will be responsible for delivering meaningful analysis across customer behaviour, campaign performance, segmentation, and commercial performance. You will use SQL, Power BI, and Excel to build reporting solutions, automate manual processes, and provide insights that influence business strategy and marketing effectiveness. Key responsibilities include: Analysing ...

Campaign Automation Specialist to join our team and support a leading premium automotive client. This is an exciting opportunity for a customer-focused marketing professional to help deliver strategic, data-driven communications across the full customer lifecycle. Working within a collaborative and fast-paced environment, you will play … role in developing and activating personalised, omni-channel campaigns that enhance customer engagement, strengthen loyalty, and support a modern luxury customer experience. Location: Gaydon, UK Contract: Fixed-Term Contract (12 Months) - Maternity Cover Company: Expleo Key Responsibilities Support the implementation of the Global Contact Strategy, ensuring alignment with ...

Manager £50,000 - £60,000 This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial … impact across multiple products and markets. THE COMPANY They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally facing role accountable ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also ...

diverse portfolio of clients. Key responsibilities include: Leading the design and delivery of complex, multi-platform solutions across digital, data, marketing, and customer experience environments. Defining solution architecture, integration strategies, and engineering best practices. Driving the adoption of scalable, secure, and reusable solution frameworks. Working closely with client … creative, development, and data specialists. Mentoring engineers and technical teams while helping shape the organisation's technology roadmap. Principal Solutions Engineer required skills: Significant experience designing and delivering enterprise-scale digital solutions. Strong expertise in solution architecture, systems integration, cloud technologies, and modern engineering practices. Experience working across ...

Oracle CRM Developer (CX Sales) Remote £65,000 - £70,000 + Remote + Training + Progression + Company Benefits Are you an experienced Oracle CRM Developer looking to join one of the most progressive and ambitious Software House Companies in the UK, with a long, successful history having been established … Stakeholders to gather and analyse requirements Implement and customise oracle applications Provide ongoing technical support The Person: Oracle Application Development Experience with Oracle CX Sales Keywords: Oracle, Oracle Developer, Development, Software, Software Development, ERP, Spalding, Oracle CX Sales, Oracle Customer Experience, CRM, Customer Relationship Management Reference ...

Customer Analyst £45,000–£50,000 + Bonus Stratford-upon-Avon (Hybrid – 1x Day a Week in Office) If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer ...

high standards of patient care and clinical adoption. The role will involve close collaboration with technical, commercial and education stakeholders to deliver a strong customer experience throughout the implementation and post-installation journey. Key Responsibilities Clinical Training & Implementation Deliver high-quality ultrasound training and clinical applications support … healthcare professionals Support on-site installation, onboarding and implementation of ultrasound systems Carry out on-site demonstrations of ultrasound systems at customer sites Assist clinicians with practical ultrasound workflows and optimisation within scope of practice Provide guidance on image acquisition, scanning techniques and system functionality Provide pre-sales support ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

someone who can bridge the gap between IT and operations, understanding complex business requirements and delivering technology solutions that improve efficiency, visibility, and customer service. The ideal candidate will come from a fast-paced, time-sensitive FMCG or supply chain environment and have a strong background in business analysis … projects across ERP, WMS, TMS, and other business-critical platforms Develop and improve Vendor Managed Inventory (VMI) solutions, ensuring accurate data flow and strong customer service performance Manage relationships with internal stakeholders, external customers, software providers, and third-party technology partners Lead system development roadmaps, upgrades, implementations, and continuous ...

join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As a Complaints Handler, you will take ownership of buisness customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer … cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Complaints Handler: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations ...

join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As an Executive Resolutions Specialist, you will take ownership of customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer … Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Executive Resolutions Specialist: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations ...

public sector digital transformation programme. This is an exciting opportunity to work within a fast-paced, multidisciplinary delivery environment focused on developing and improving customer-facing digital services. The successful candidate will join a team responsible for supporting a rapidly evolving portfolio of digital forms, helping to ensure that … decision-making. You will play a key role in shaping how performance data is collected, analysed, and utilised to improve service outcomes and customer experiences. Working closely with stakeholders and senior analytical professionals, you will help establish meaningful performance frameworks that enable teams to understand and optimise the entire ...

with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … Minimum Requirements: Willingness to undergo a security check clearance process upon joining, as part of the onboarding process- a must. Minimum 3 years of experience in a similar role with UK public sector organizations (ministries, government authorities, and any official governmental entity) is mandatory, preferably central government. Minimum ...

from planning and configuration to go-live, ensuring a smooth rollout and excellent user adoption. A key part of the role is delivering engaging customer training and onboarding, both remotely and on-site, helping users gain confidence and maximise the value of the solution. You'll also work closely … with Product, Sales and Customer Success teams to provide a seamless customer experience. What you'll bring: Experience delivering software implementations or customer onboarding projects. Experience providing customer training, workshops or user enablement. Strong customer-facing, communication and stakeholder management skills. Knowledge ...

traditional software engineering leadership role. Instead, we're seeking someone who understands how successful online businesses are built, scaled and optimised-from customer experience and platform architecture through to integrations, reporting, operational efficiency and team leadership. This Head of Digital Platforms should have most of the following … skills: - A strong technical background with e-commerce development - experience building, launching or scaling e-commerce platforms - Strong understanding of digital architecture, integrations and platform ecosystems - Experience managing digital, technology or product teams - Excellent stakeholder management and leadership skills - Strong analytical and reporting capability with experience creating ...

with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … nWillingness to undergo a security check clearance process upon joining, as part of the onboarding process- a must.\ N\n\nMinimum 3 years of experience in a similar role with UK public sector organizations (ministries, government authorities, and any official governmental entity) is mandatory, preferably central government. ...

driven solutions that create strategic business value. This role focuses on leveraging advanced analytics, machine learning, and generative AI to enhance decision-making, improve customer experiences, and optimize operational efficiency. This role focuses on enabling the business to leverage AI to reimagine business processes and outcomes, and embedding … bold, striving for better and do the right thing. This contributes to an internal environment of teamwork and promotes a positive brand image and experience to all our external customers. Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct ...

Mller locations. Working as part of our Technical Support Operations team, you'll take ownership of issues from start to finish, deliver an outstanding customer experience, and contribute to the continuous improvement of our IT services. Deliver exceptional 2nd line support, resolving incidents and service requests with … customer-first approach. Take ownership of technical issues from initial investigation through to resolution, keeping users informed every step of the way. Support and maintain Microsoft 365, Windows devices, mobile technology and workplace services. Provide hands-on IT support across Mller sites, building strong relationships with colleagues and stakeholders. ...

partnering with growing UK MSPs, VARs and resellers Do you want to work with a Vendor with an established range of communication and CX solutions CcaaS, Tier 1 telephony and AI driven products, all designed for the SME market? Do you feel the pain of enterprise level solutions being poorly … costs and reducing customer satisfaction? This is your chance to be part of something better. TelXL is a UK based Contact Centre and CX technology provider built forthechannel. We enable MSPs, resellers and telecoms partners to deliver modern customer experience solutions across voice and digital channels, without ...

escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output … working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience ...