1 to 25 of 29 Customer Experience Jobs in the West Midlands

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Empower success. Drive impact. Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain strong relationships with customers to drive … retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer goals and provide tailored solutions to meet their needs. Collaborate with internal teams, including Sales … Product, and Support, to enhance customer experience. Gather customer insights and share feedback to improve products and services. Support customers through training, troubleshooting, and product updates. Regular customer reviews to track progress and success metrics. What We’re Looking For: Bachelor’s degree Information System/Computer Science or equivalent experience in customer service, business More ❯

They have experienced considerable growth, onboarded new clients and secured competitive bids - expanding its presence globally. They are now keen to appoint a Client Excellence Team Member, to ensure customer achieve value from their software through implementation, training and ongoing success management. As a Customer Excellence Representative, your primary responsibility will be to deliver solutions and provide comprehensive … training to users. You will work closely with sales teams, product developers, and other stakeholders to ensure a seamless and positive experience for customers. Key Responsibilities: Deliver solutions to customers, ensuring all requirements are met and expectations are exceeded. Deliver training sessions to customers, both onsite and remotely, to ensure they fully understand and can effectively use our products. … Conduct outreach to existing customers to ensure the software has been fully adopted and promote additional features and improvements. Troubleshoot customer problems or issues that arise during the use of our products or services, especially during the initial period. Educate customers about new features or updates to existing features. Assist customers in evaluating new solutions or technologies that may More ❯

performance tracking (once live on domain). Monitor areas of concern and non-compliance, escalating where necessary. Identify and resolve errors, liaising with third-party support partners as required. Customer Experience Ensure customer logins are functional and secure. Monitor site usability to provide the best customer experience possible. More ❯

is seeking an experienced Head of Ecommerce to lead their digital commerce strategy. This is a senior role with full ownership of the company's online sales performance and customer experience. As the Head of Ecommerce, you will shape and execute a dynamic ecommerce strategy that drives revenue growth, enhances the customer journey, and strengthens the brand's … a winning ecommerce strategy that drives revenue and market growth Lead cross-functional teams to deliver a seamless and engaging online journey collaborating with marketing, commercial, IT, logistics and customer services Optimise ecommerce platforms, technology, and integrations to boost performance Use data and analytics to maximise sales, conversion, and customer retention Collaborate with the digital marketing team to … create and implement strategies on SEO, PPC, email, and social campaigns to grow traffic and sales Improve the end-to-end customer journey and implement best practises in UX/UI design to enhance site navigation, product discovery and mobile responsiveness Set and manage ecommerce budgets, report on key KPIs, and ensure compliance with all data and applicable laws More ❯

As Customer Success Manager at Flooid, you will be part of an instrumental team, ensuring our customers roll out, adopt and realise value from our software. You will act as a strategic and trusted partner to our customers, guiding them through onboarding, software rollout and issue resolutions to drive retention and satisfaction. By proactively identifying opportunities for growth and … addressing risks, you'll play a key role in supporting customer account expansion and ensuring we provide an excellent service. This is an exciting time for our business and the Customer Success Management team. If successful, you will be part of the journey for setting the standards, processes and direction of the customer journey. Fluency in French … would be advantageous. Responsibilities Managing multiple customers, serving as the primary operational point of contact, ensuring a smooth customer journey Building and maintaining strong relationships with customers by understanding their goals and helping them achieve measurable outcomes Monitoring customer health metrics and usage data to proactively identify risks and opportunities for engagement or expansion Collaborating with cross-functional More ❯

. This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service … suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively with key internal teams, including … Warehouse, and Sales. Liaise with external partners such as customers, suppliers, and logistics providers. Monitor and drive Technician activity to ensure compliance with agreed SLAs. Skills and Qualifications Previous experience in a customer-facing role. Outstanding customer service skills with a professional and approachable manner. Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel). High More ❯

run their busy service desk function. This is a hands-on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology … or take on a new challenge leading service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point … of contact for escalations, ensuring timely and effective communication Identify opportunities to improve processes and enhance the customer experience You’ll work closely with senior management and technical specialists to ensure seamless service delivery and uphold the organisation’s reputation for quality and reliability. What we’re looking for Proven experience in a customer service, operations More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Key Responsibilities & Deliverables: Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution. Case management of various types of case including … relations issues. Manage and maintain HR systems, recording all ER cases in a case management system. Build and maintain strong working relationships with key client stakeholders. Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate. Liaising effectively with other internal departments and external teams. To support colleagues in the wider team as … and when required. To contribute to improvement of team processes/systems/ways of working in accordance with Infosys’ continuous improvement ideology. Essential Criteria: Previous experience of advising and supporting managers with complex ER issues Strong communication and influencing skills with the ability to interact across all levels of management. Strong customer focus Strong attention to detail More ❯

team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help … on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with … tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with More ❯

MBR partners are currently working with an analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. The company are now in scale up and we are hiring for a Head of Engineering to manage and drive and expand the product evolution. The Senior Engineering … organization. Lead and develop multiple autonomous development squads , fostering a high-performance, product-led culture . Embed a partner-first mindset and ensure engineering efforts deliver measurable commercial and customer value . Drive execution excellence and introduce modern engineering practices and tools to improve efficiency and quality. Oversee the management of both legacy platforms and SaaS portfolios , ensuring scalability … in a fast-paced, scale-up environment. Candidate Profile A technically adept innovator with a proven track record of leading engineering teams in high-growth or complex environments. Demonstrated experience driving organisational performance through strategic clarity, cultural transformation, and continuous improvement. Strong understanding of scalable software architectures , modern development practices , and R&D leadership . What you bring Experience More ❯

MBR partners are currently working with an analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. The company are now in scale up and we are hiring for a Head of Engineering to manage and drive and expand the product evolution. The Senior Engineering … organization. Lead and develop multiple autonomous development squads , fostering a high-performance, product-led culture . Embed a partner-first mindset and ensure engineering efforts deliver measurable commercial and customer value . Drive execution excellence and introduce modern engineering practices and tools to improve efficiency and quality. Oversee the management of both legacy platforms and SaaS portfolios , ensuring scalability … in a fast-paced, scale-up environment. Candidate Profile A technically adept innovator with a proven track record of leading engineering teams in high-growth or complex environments. Demonstrated experience driving organisational performance through strategic clarity, cultural transformation, and continuous improvement. Strong understanding of scalable software architectures , modern development practices , and R&D leadership . What you bring Experience More ❯

across industries and geographies. With 32 delivery centers in 14 countries and over 35,000 employees from 80+ nationalities, we help clients achieve cost reduction, process efficiency, and superior customer experience through innovation, automation, and cutting-edge technology. Role Overview We are seeking a Payroll Compliance Specialist to join our team supporting a FTSE 100 client. This role … Analytical Ability: Integrates data to identify issues and optimal solutions. Innovation & Learning: Encourages new ideas and team learning. Communication: Tailors messaging to audience and articulates viewpoints effectively. Essential Criteria Experience in Payroll Software Testing or similar. Knowledge of SAP Testing Platforms. Strong initiative, attention to detail, and time management. Proficiency in Microsoft Excel and Office Suite. Excellent communication and … collaboration skills. Ability to work independently and meet tight deadlines. High levels of integrity and confidentiality. Desirable Criteria Strong organizational and customer service skills. Awareness of data protection laws. Ability to prioritize with minimal supervision. Company Benefits: Hybrid working 25 Days Holiday Excluding Bank holidays On Site Canteen Free Parking Employee Discounts Sick Pay Job Type: Fixed term contract More ❯

The Customer Success Manager role offers an opportunity to oversee and manage customer renewals within the Utilities and Fintech SaaS sector. Based in Birmingham, this position requires a proactive individual with a keen eye for detail and a customer-focused approach. Client Details This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS … industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and … support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on industry trends to provide informed advice to clients. Profile A successful Customer Success Manager should More ❯

Reporting & Data Insights Analyst to join our team. The successful candidate will play a key role in turning data into actionable insights, supporting decision-making across operations, sales, and customer experience. You will work closely with our CRM systems, providing timely reporting and analysis to improve business performance. Additionally, the role will support acquisition integration, ensuring smooth data and … ensuring consistency across newly acquired business units. • Develop and maintain documentation for MI processes and reporting standards. • Assist in implementing data improvements and automation initiatives where possible. Required Skills & Experience: • Proven experience as an MI Analyst, Data Analyst, or similar role in the insurance or broking sector. • Strong experience working with CRMs and extracting/managing data … detail. • Ability to communicate complex data insights clearly to non-technical stakeholders. • Familiarity with BI & AI tools is advantageous. • Knowledge of insurance processes, products, or brokerage operations is desirable. • Experience in acquisition integration or business onboarding projects is desirable. Personal Attributes : • Highly organised with the ability to manage multiple tasks and deadlines. • Proactive, curious, and eager to identify improvements. More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … to contribute to the design and development of innovative mobile applications used by thousands of customers. The ideal candidate will have 3–6 years of hands-on Android development experience , a strong foundation in Kotlin and modern Android frameworks , and a passion for creating exceptional, user-focused experiences. You’ll work closely with cross-functional teams, contribute to architectural … latest Android trends, frameworks, and tooling improvements. Contribute to a culture of technical excellence and mentor junior developers where possible. What We’re Looking For 3–6 years of experience in Android application development . Proficiency in Kotlin , including advanced concepts and best practices. Strong hands-on experience with the Android SDK and Jetpack components such as Compose More ❯

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients … presence. We're looking for a mid-level iOS engineer to join our mobile development team. This role is ideal for an engineer with approximately 3-6 years of experience in iOS development. The successful candidate will have a strong understanding of Swift and the iOS ecosystem. We're looking for someone who is keen to learn and has … excellent problem-solving and collaboration skills and is passionate about delivering high-quality, user-centric experiences. SKILLS AND EXPERIENCE WE ARE LOOKING FOR · Strong understanding of Swift (protocols, generics, functional programming) and SwiftUI · Proficiency in Xcode for development, debugging, and performance analysis. · Solid experience with RESTful APIs, GraphQL, JSON, and integrating third-party services · Knowledge of data persistence More ❯

future of the company’s data capabilities. In this role, you’ll act as the data champion across the business, defining how data can enhance decision-making, efficiency, and customer experience. You’ll lead the adoption of AWS technologies such as Glue, Athena, LakeFormation, and DataBrew — unlocking the full potential of the organisation’s data assets. Working confidently across … for data quality, and driving best practices that enable the business to make confident, data-led decisions. To thrive in this role, you’ll bring at least five years’ experience as a Data Analyst or Senior Analyst, ideally within a complex or fast-changing environment. You’ll have a strong grasp of SQL and a clear understanding of how … data flows through modern architectures, with proven experience using AWS tools such as Glue, Athena, LakeFormation, or DataBrew. You’ll also be adept at working across both cloud and legacy systems, with excellent communication skills that allow you to bridge technical and non-technical audiences alike. A proactive, curious mindset and a passion for using data to influence and More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on … industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯

catering company - we're driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We're now looking for an experienced Digital Product Owner to take ownership of our omni-channel food ordering platform. This is a … business strategy. Partner with development and QA teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer - translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ceremonies (sprint planning … stakeholders, support teams, and Compass leadership to ensure alignment and transparency. Drive integrations by ensuring requirements are clearly understood and embedded within delivery. What we're looking for Proven experience (5+ years) as a Digital Product Owner or in a similar role. Strong knowledge of agile methodologies, backlog management, and DevOps practices. Experience working with APIs, integrations, and More ❯

to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non … tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery … best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to More ❯

Join our award-winning customer support team in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help clients set up and troubleshoot VoIP phone systems and broadband services while learning valuable networking and customer service skills. A fantastic opportunity to start your tech career with full training and development. Role Be part of our award-winning … first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role Training Opportunity to progress or full-time employment and progress … Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a More ❯