1 to 25 of 53 Customer Experience Jobs in the West Midlands

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant … functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery ...

Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford. Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture. Customer Support Coordinator Telford – Office based Full time, permanent, 37.5 hours per week (Monday – Friday … business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive. What you'll be doing Customer support & service: Act as the first point of contact for customer support queries Handle billing queries, service changes, faults and complaints Deliver professional, responsive ...

Project Manager - Customer Experience - SaaS £600 - £650 per day (Inside IR35) Worcester - Hybrid Our client is a well known market leader who are looking for a Senior Project Manager to join their programme delivery team on a 6 month contract. You'll be responsible … delivery of two new solutions into the organisation, both within the Customer Experience domain working as part of a wider programme. You'll have a proven track record as a project manager delivering end to end solutions in a fast paced and complex environment, managing 3rd party vendors ...

Customer Support Executive £30,000 – £32,000 + Excellent Commission Newport, Shropshire Full-Time | Permanent | Career Progression Available Looking for more than “just another customer service job”? If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for. We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

bank holidays Full Bens package Our client is seeking a Senior SaaS business development/Sales Manager with a background in SaaS enterprise software, experience in fleet, logistics, or enterprise software is a strong advantage. What Youll Do: Lead, manage, and coach a high-performing SaaS sales team … individual KPIs aligned with company growth objectives. Drive your own sales in a fast-paced, ambitious SaaS environment. Collaborate with marketing, product, and customer success teams to refine go-to-market strategies and revenue plans. Analyse performance metrics and provide actionable insights to maximise sales effectiveness. Key skills required ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Project Manager - Customer Experience Duration: 6-months (possible extensions) Location: Gaydon (hybrid) Day rate: circa £250 (inside ir35) Our client is seeking an experienced Project Manager to support the delivery of the CEX Unity programme-a key initiative bringing together multiple CEX workstreams into a single, aligned operating … RAID logs, dashboards and project charters. Supporting planning and preparation for phased implementations, transitions and go-lives, ensuring alignment across the programme. Key Skills & Experience Proven project management experience within transformation or system integration programmes. Strong delivery mindset with the ability to manage ambiguity and shifting priorities. Excellent ...

commerce administrator is as follows: We are looking to recruit an e-Commerce administror to join our team based in West Bromwich. experience in product management, content creation, and online promotions. With a proven ability to enhance online customer experience and contribute to successful product launches. … Commerce Executive is responsible for managing products online and delivering a best-in-class digital merchandising experience, ensuring we meet our customers' essential needs and provide the best possible service. Ensuring our e-commerce channel maximises sales and delivers the best customer experience. Key areas of ownership ...

fast-paced, data-led environment where you'll work closely with cross-functional teams to support major change initiatives—improving operational efficiency, enhancing customer experience, and enabling smarter decision-making across the business. Key responsibilities Work across multiple transformation and retail system workstreams, helping to define and deliver … upgrades, and data transitions. Investigate and resolve issues raised through service channels, supporting SLAs and minimising impact to customers. Key skills and knowledge Proven experience as a Business Analyst, ideally within retail, hospitality, or other multi-site/multi-channel environments. Strong analytical and problem-solving skills, with ...

fast-paced, data-led environment where you'll work closely with cross-functional teams to support major change initiatives-improving operational efficiency, enhancing customer experience, and enabling smarter decision-making across the business. Key responsibilities Work across multiple transformation and retail system workstreams, helping to define and deliver … upgrades, and data transitions. Investigate and resolve issues raised through service channels, supporting SLAs and minimising impact to customers. Key skills and knowledge Proven experience as a Business Analyst, ideally within retail, hospitality, or other multi-site/multi-channel environments. Strong analytical and problem-solving skills, with ...

well-established UK manufacturer with a strong reputation for quality and innovation. As part of continued growth, they are looking to appoint a Customer Success Manager to strengthen their commercial function and elevate the customer experience.This is a pivotal role focused on customer satisfaction, retention, and long … term account development. You will work closely with Sales, Projects, Operations, and Technical teams to ensure customers receive a seamless, high-quality experience from initial handover through delivery and ongoing support. The Role Act as the primary post-sale point of contact for a portfolio of UK customers Manage ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

Attributes Integration Engineer to join their team on an Inside IR35. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles. You will co-ordinate … Interactions: SVO Vehicle Engineering. SVO Attribute PAT Leaders and Teams. FMA. Product engineering COCs. Marketing & Program Teams. Product character and performance. Knowledge, Skills and Experience Required: Applicants should be educated to Degree level or be able to show a track record of relevant experience for the job. Previous ...

Dynamics 365 Customer Engagement (CE) Functional Consultant - Burton Hybrid working - 2/3 days per week onsite Salary up to £65,000 Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. … Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features. Key skills and responsibilities, Dynamics 365 CE Experience Experienced ...

Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move. As a Customer Success Technical Advisor , you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting … service and strong results go hand in hand. What you’ll be doing: Delivering expert technical support across hosting, email, and related products Resolving customer queries quickly and confidently via phone and ticketing systems Guiding customers through setup, configuration, features, and best practices Helping customers optimise their product setup ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

been completed and proactively seek new knowledge from other departments through open dialogue. Using trained knowledge provide product and application advice to all customer groups or pass on to suitable technical support in good time, ensuring customer service follow up communication. Ensure customer relationship knowledge is shared … external teams. Attendance to trade shows, corporate events, displays and meetings as and when required. Identify improvements that can be implemented to enhance the customer experience, the supplier experience and the profitability of the business. Responsible for ensuring SPA agreements are adhered to and associated account managers ...

Opportunity Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will … with any day-to-day queries, helping to trouble shoot problems, and providing client training. Your responsibilities will include: Providing clients with an excellent customer service via phone, email, and webchat. Diagnosing and finding solutions to customer queries in a timely, professional manner. Developing relationships with stakeholders across ...

Stratford-upon-Avon About the role This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance … customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth. As a Process Data Analyst, youll play a key role in supporting NFU Mutuals ...

Stratford-upon-Avon About the role This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance … customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth. As a Process Data Analyst, you’ll play a key role in supporting ...

looking to appoint a Regional Business Development Manager/Account Manager . This role offers a genuine opportunity to build meaningful customer relationships in a sector where face-to-face engagement has historically been limited, with strong support from an established brand and operational infrastructure. The Opportunity This … balanced, field-based sales role , with an even split between developing existing customer accounts and winning new business within your region. You will take ownership of an established portfolio while also proactively identifying and converting new customers, using a consultative, service-led approach. The focus is firmly on long ...

/monthly service reporting You will be: • an experienced service delivery manager/designer or delivery manager with good knowledge of service delivery • have experience managing teams making change to the system • some Agile and DevOps experience • ideally some understanding of customer experience and UX discipline. … Client Account experience or GDS • Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support Client digital ambition. If you are interested in this position and would like to learn more, please send ...

specialist data team delivering trusted performance insight to support executive and board-level decision making. Drive data-led understanding of operational, financial and customer outcomes to inform process improvement and remediation activity. Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon About the role As Process & Performance … Data Manager, youll lead a specialist data team responsible for delivering high-quality insight that informs senior decision-making across Customer Services and the wider business. Youll oversee the design and delivery of performance, MI and KPI frameworks that bring together operational, financial and customer data to provide ...

technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive it to completion. Keeping the customer at the heart of everything they do. Their team leads the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array … technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do.You will:* Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.* Acts ...