1 to 25 of 59 Customer Experience Jobs in the West Midlands

to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end … this role offers valuable experience and excellent growth opportunities, it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase … and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive … and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand … account manager Day to Day · Target first touch resolution for all queries · Oversee all implementation orders are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other More ❯

Job Title: Customer Success Manager Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product. You'll lead the Customer Service Manager and Product Training Manager … leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and More ❯

ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent | Full-Time Salary: £60,000-£70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years … of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put … user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in … of this role Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Excellent stakeholder management skills, informed by political and business awareness. Excellent customer experience skills, informed by customer needs, changes and trends Ability to build consensus, making decisions based on many variables, and gain support for major initiatives. Strong sense … communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce. Person specification Board level influencing and operating experience (incl. budget management). Establishing a vision and goals for the organisation/units and to establish a system of measuring effectiveness of goal attainment. Proven track record in More ❯

Senior Insight Manager West Midlands (Hybrid - 2x Days a Week in Office) £50,000-£60,000 THE COMPANY This is a brilliant opportunity to join a growing, customer-led financial services organisation as they evolve their marketing and insight functions. Sitting within Group Marketing and reporting to the Head of Insights, this brand-new role offers ownership, visibility, and … the chance to shape how the business understands and acts on customer insight! THE ROLE As Senior Insight Manager, you'll be the voice of the customer; driving deep, actionable insights across brand, customer experience, and proposition development. Working cross-functionally, you'll help embed a stronger marketing and customer focus into a traditionally product … a similar senior-level insights or research role Hands-on experience with qual and quant methodologies Strong customer and marketing focus; understanding of how insight drives brand, CX, and commercial outcomes Excellent communication skills; you're able to translate complex insight into compelling stories that influence THE BENEFITS £50,000-£60,000 HOW TO APPLY Please register your More ❯

Technology is BTs powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from … is central to our future. We want to improve peoples lives for the better in welcome, relevant, and affordable ways and well be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only … Deployment Management: Work with project & engineering teams co-ordinate and manage the phased rollout of across all user groups Endpoint & Application Troubleshooting & Remediation: Utilises own extensive enterprise application (development) experience to respond to, identify & troubleshoot issues with enterprise applications Solution Engineering: Work with BT EAs and SAs and other BT stakeholders to propose and implement workarounds or solutions for More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Technical & Applications Support Engineer Control & Automation Systems Excellent Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for a Technical Applications and Support Engineer with experience and knowledge of PLC, Scada, HMI, VSD, applications and software involved, to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE … Maths and English (or equivalent) PLC, SCADA, HMI. VSD experience programming language IEC(phone number removed) Probably ONC/HNC/BSc in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving license Experience in similar sales/customer service environment. Experience with an electrical More ❯

Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles. You will co-ordinate the SVO and Core Attribute teams to … and progressed as necessary. Key Interactions: SVO Vehicle Engineering. SVO Attribute PAT Leaders and Teams. FMA. Product engineering COCs. Marketing & Program Teams. Product character and performance. Knowledge, Skills and Experience Required: Applicants should be educated to Degree level or be able to show a track record of relevant experience for the job. Previous experience of problem-solving … tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Manufacturing. Experience in working with Customer facing attribute delivery. Experience of PCDS and all engineering planning and delivery processes is essential i.e. RMDV, Virtual Series. Ability to negotiate with other functions to achieve objectives. Good leadership More ❯

initially The Product Owner (PO) is the Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO is the team's primary customer advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer - Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … deliver a quality product to market. Ability to anticipate business and strategic evolution. Attention to detail. Experience in best practice digital techniques including a broad understanding of digital CX best practice. SAFe Trained/Certified excellent written and verbal communication skills Quick learner, takes ownership and is not afraid to ask question More ❯

Admin Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital - Website and app reporting, deep-dive analysis, and future planning CRM - Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights - Understanding and segmenting customer behavior Data Science & Engineering - Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue growth, and … delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role: Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing Managing a … Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check More ❯

Full time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. Created and … tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal stakeholders. Ensured all … digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing. More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

team of a leading UK financial institution — a trusted provider in banking, mortgage servicing, and building society operations. This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector. Why This Role Matters: You’ll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client — a respected name in the banking and building society space — is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks, including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What You’ll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer More ❯

analysis on workforce trends, potential risks, and opportunities. Ensure Data Integrity: Collect and consolidate workforce data to maintain accuracy and integrity, ensuring compliance with data privacy regulations. The skills & experience you'll need Numerate, with strong analytical capability and ability to work wide ranging datasets, Advanced Excel Skills: Experience with Microsoft Excel for data analysis. Stakeholder Management : Organises … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UKs best telco, reimagining the customer experience and relationship with one of this countrys biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group More ❯

Join us as a Senior Digital Project Manager for our client. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best … consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking an experienced Senior Digital Project Manager to lead the delivery of complex, customer-facing digital initiatives. This role will drive end-to-end programme execution across mobile apps, customer portals, and web platforms — working closely with cross-functional teams and senior … programme governance, and a deep understanding of digital technologies, particularly within regulated industries such as Financial Services. Main Responsibilities: Lead large-scale digital transformation programmes with a focus on customer-facing platforms (apps, portals, websites). Oversee the full delivery lifecycle — from business case through to implementation, benefits realisation, and post-launch support. Define and maintain robust programme governance More ❯

Scoping Documents agreed. Ensure BT wider governance channels have been followed Cascading design information as appropriate and working alongside other design specialists for integration Skills Required for the Role Experience in managing/maintaining a Zscaler environment Experience rolling out Zscaler across an organisation Understanding of current Cyber Security threats to our industry & motivation to protect BT from … what needs to be done in a complex situation and set a direction for self Creative thinker: able to think around a problem and come up with creative solutions Experience Required for the Role MANDATORY Zscaler specialist Knowledge and experience of transformational change management PREFERRED Experience supporting complex cyber security or IT projects. Benefits On target … systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UKs best telco, reimagining the customer experience and relationship with one of this countrys biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelors/Masters degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering cybersecurity solutions … Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience of cloud … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery Benefits On target 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory More ❯