2 Customer Experience Jobs in Crawley

increasing market demand. We are seeking a highly motivated professional to elevate our sales operations in the UK and contribute to positively impacting our customer's journey, while driving our company's growth. As the Key Account Manager you will act as the main point of contact for our … portfolio of customers and drive our contribution forward on transformative and high profile simulation programmes in the UK. You will bring your experience and enthusiasm to drive sales of world class distributed simulation solutions with customers who are typically subject matter experts in aerospace and defence simulation and/… and maintain strong relationships with existing customers to understand their needs, goals, and challenges, then communicating these insights to the internal teams to ensure customer's expectations are met, thereby maximising the value of the customer relationship. The role is suitable for a strong problem solver who gets more »

issues of “undelivered” & “delivery disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any … issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution … to the CX team to communicate to the end customer. Ensure that all available systems are used to their full potential and all avenues are explored to resolve every parcel enquiry and that all information, scanning in particular, is updated for every stage of the parcel journey. Escalate any abnormal more »