career to new heights, this opportunity is for you. In a nutshell This leadership role is an exciting opportunity to drive the development of customer understanding and insights, which will inform our commercial and marketing planning. Key responsibilities include: Develop a deeper understanding of our customers through behavioural and … attitudinal segmentations, as well as unified customer … data. Provide reporting and insights on customer journeys, from prospects to VA advocates. Identifying levers to influence customer behaviour driving improvements in CX and revenue Create actionable insight on how to deepen relationships and life time value by transitioning customers across segments Enhancing brand loyalty and frequency across More ❯
base articles to enhance support efficiency. Maintain clear and effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate … software/applications. Monitor alerts from infrastructure components and respond appropriately. Adhere to established processes and procedures. Your Profile Essential skills/knowledge/experience: Quantifiable experience of operating in a fast-paced, client-facing environment. Strong troubleshooting skills for a range of IT related issues. Demonstrated commitment … Multitasking. Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯
base articles to enhance support efficiency. Maintain clear and effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate … software/applications. Monitor alerts from infrastructure components and respond appropriately. Adhere to established processes and procedures. Your Profile Essential skills/knowledge/experience: Quantifiable experience of operating in a fast-paced, client-facing environment. Strong troubleshooting skills for a range of IT related issues. Demonstrated commitment … Multitasking. Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯
Our Information Technology/Digital teams are passionate about revolutionizing both customer and colleague experiences through the use of cutting-edge digital technologies. Diverse Opportunities: Over two years, you will have the chance to immerse yourself in a variety of exciting roles, providing opportunities to learn all aspects of … how AI technologies are driving fundamental changes in productivity and data science capabilities. Transformative Solutions: Gain firsthand insights into how innovative solutions are redefining customer experiences in business services, such as developing groundbreaking mobile apps or configuring robotics to automate manual workflows, streamlining processes, and driving efficiency. Specialization Opportunities … able to work at our Crawley site Complete the recruitment process Attend the assessment centre if selected Start with RI in early September Work experience is highly beneficial Proficiency in other languages is a plus but not essential Benefits: Starting salary of £26,500 with potential increases based on More ❯
Our Information Technology/Digital teams are passionate about revolutionizing both customer and colleague experiences through the use of cutting-edge digital technologies. Diverse Opportunities: Over two years, you will have the chance to immerse yourself in a variety of exciting roles, providing the opportunity to learn all aspects … AI technologies are driving fundamental changes in our productivity and data science capabilities. Transformative Solutions: Gain firsthand insights into how innovative solutions are redefining customer experiences in business services. For example, you could be part of a team developing a groundbreaking mobile app or configuring robotics to automate manual … to attend/complete the recruitment process If successful, must be able to attend the assessment centre Start with RI in early September Work experience is highly beneficial Proficiency in other languages is a plus but not essential Benefits: Starting salary of £26,500 with potential increases during the More ❯
