1 of 1 Customer Experience Jobs in Dunbartonshire

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯