2 of 2 Customer Experience Jobs in Durham

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer More ❯

apprenticeship programmes, while developing valuable administrative and organisational skills reporting directly to the Head of Recruitment. You will work closely with the recruitment teams to support a positive candidate experience and help meet learner recruitment targets and organisational goals. You’ll be part of a dynamic environment where your contribution makes a real impact on people’s futures. Your … difference for every learner and inspiring them to succeed. Our mission drives everything we do, and with ambitious growth plans, we’re focused on continuing to innovate, enhance the customer experience, and create even more life-changing opportunities. More ❯