7 of 7 Customer Experience Jobs in Durham

pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial … team and regional leads to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background ...

partnering with a well-established UK business operating in the B2B information services sector. The company is undergoing a major transformation to become more customer-focused and drive growth through improved service and sales strategies. With a strong subscription-based model and additional value-added services, the business … entering an exciting phase of expansion. To support this, they are seeking a Senior Customer Service and Sales Manager to take ownership of the UK customer base, lead a small team, and deliver a best-in-class customer experience that drives retention, upsell, and recurring revenue ...

support this, they are looking for a Head of Business Intelligence to lead a team, develop new BI products and make outputs more customer focused. This is an exciting hands-on role whereby you will have real influence in modernising the existing tech stack. The Role Key Responsibilities include … Lead a newly formed BI team including customer insight analysts Drive modernisation of the existing SaaS platform Oversee product innovation and ensure outputs are customer focused Work closely with various teams and Head of Product and Innovation Improve customer experience with BI outputs The Requirements ...

execute the technology roadmap to support business growth. Oversee systems architecture, digital platforms, and cybersecurity. Harness data, analytics, and emerging tech to improve customer experience and operational efficiency. The Candidate for CTO Proven experience in retail technology leadership. Strong track record delivering digital transformation at scale. Strategic … thinker with hands-on execution skills. Passion for innovation and creating outstanding customer experiences. This is your chance to join a fast-growing retailer and drive tech-led change that truly matters. Apply now and lead the digital future of retail. ...

cross-functional teams.Develop marketplace operations – a strategic growth pillar for the business.Work closely with partners and dealer networks to ensure seamless Click & Collect experiences.Enhance customer experience by supporting service teams and reducing contact rates.Support operational excellence, including order and inventory management. The Person: 3+ years’ experience ...

career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling … will look for ways to improve processes and reduce delays. You will use planning tools to make sure technicians are scheduled well and customer issues are resolved quickly. We need someone who understands large-scale networks and field operations. You will be a strategic thinker who can lead teams ...

will be responsible for the delivery, support, and development of the Salesforce platform. Acts as the in-house expert, ensuring users have a positive experience through effective support, troubleshooting, and system improvements and leads projects that align with business objectives. Key Responsibilities Support and develop the Salesforce platform … Assist in developing and implementing policies, procedures, and strategies. Maintain accurate system architecture and documentation. Promote proactive use of ICT to improve staff and customer experience. Provide user guidance, training, and technical support. Suggest improvements based on user feedback. Collaborate with internal teams and external partners to resolve complex ...