13 of 13 Customer Experience Jobs in the North East

opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee … applications perform to a high level while adhering to Mott MacDonald's policies and procedures. Key Responsibilities And Duties Include Provide support to Project Applications team Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Work closely with the wider Applications teams, helping to define support requirements … MacDonald standards, policies and any regulation; this includes adhering to our internal governance Candidate specification Essential Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills More ❯

team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals. Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed … practices across the team. Maintain your own product and procedural knowledge. Develop and maintain a knowledge base and FAQs for managers within SalesHood. Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate. Provide accurate and timely feedback to managers as needed. Undertake any other duties as assigned by the Team Manager within … the scope of the role. Must have: Experience in coaching or a similar role Results-oriented, highly organized, and driven to succeed Strong product knowledge Excellent verbal and written communication skills, including giving and receiving feedback Ability to motivate and develop people through coaching Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions Strong team player More ❯

Support Manager in scheduling, workload balancing, and shift coordination. Quality & Continuous Improvement Monitor ticket quality and adherence to service desk processes. Deliver refresher training and promote best practices in customer service and technical troubleshooting. Identify opportunities for process improvement and automation. Knowledge, skills and experience Essential Proven experience in a senior service desk or technical support role. … Strong knowledge of ITSM tools and practices. Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment. Desirable Experience with line management or team leadership. ITIL Foundation certification. Familiarity with enterprise environments and large-scale IT operations. Key attributes Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers to More ❯

Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT … to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job More ❯

bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers experience their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with … product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger picture.” Bring structure to ambiguity — defining plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. … What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled at visualising complexity — using artefacts such as service blueprints, IA diagrams, and roadmaps to communicate clearly. Experience simplifying or More ❯

Tees (office Based) Reports to: Head of Sales, UK Hours: Full time Are you confident in your ability to sell on the phone, financially-driven, and motivated by building customer relationships? Join Lindys UK Sales Team as an Account Development Executive and help us grow by re-engaging dormant and low-spend customers, generating new leads, and developing sales … customers, providing tailored IT and AV product solutions. Maintain accurate CRM records, process orders, and generate quotes. Work closely with sales, marketing, purchasing, and finance teams to deliver excellent customer experiences. Contribute to team targets and share insights on customer needs and market trends. What Were Looking For Proficient in Microsoft Office and comfortable with CRM systems (e.g. … Dynamics). Strong verbal and written communication skills. Highly organised, with excellent attention to detail and time management. Self-motivated, resilient, and target driven. Customer-focused and proactive in problem-solving. Previous sales, telesales, or customer service experience preferred. About Lindy At Lindy , we connect people to technology. With over 90 years of experience in the More ❯

Counsel, you will consider the longer-term impacts whilst also being able to react quickly to deliver level-headed, creative and context-appropriate solutions to ensure the best possible customer experience in the ever changing tech space. The role will be based in the UK or Canada but will be global in scope. What you'll do: You … with every team from across the business on a wide range of matters, including the following: Commercial work : You are highly independent and will lead the negotiation of bespoke customer agreements, third-party supplier contracts, and other commercial agreements. You will maintain and improve contract templates and checklists, work with the commercial team to optimise the contracting process and … view towards a favourable resolution and de-escalation. We'd love to hear from you if: You are a mid-level legal counsel with around 4 years of legal experience, about 2 years of which were as an in-house lawyer at a regulated high-growth tech scale-up preferably in consumer, FinTech, SaaS or related sectors. You have More ❯

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

About the Role: I am looking for a proactive and customer-focused Tier 1 Support Analyst to join my clients team. This role has arisen due to an internal move and will be central to ensuring smooth customer support operations and training assistance. You’ll be the first point of contact for customer support queries, managing tickets … via Zendesk and escalating to Tier 2 teams through Azure DevOps. The ideal candidate will be confident in handling customer interactions — including those under pressure — and will bring empathy, professionalism, and problem-solving skills to every conversation. Key Responsibilities: Respond to and manage incoming customer support tickets via Zendesk. Escalate technical issues to Tier 2 teams using Azure … DevOps. Provide training support and guidance to customers. Maintain high levels of customer satisfaction through timely and empathetic communication. Collaborate with internal teams to ensure smooth resolution of issues. Document support processes and contribute to knowledge base articles. What I'm looking for: Experience in a customer-facing support role, ideally within a tech or SaaS environment. More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

technologies such as SD-WAN, SD-A, ACI, ISE, Webex, MS Teams, and NextGen firewalls, you'll lead solution delivery from post-sale through to handover, ensuring quality and customer satisfaction throughout. Key Responsibilities: Capture and translate customer requirements into detailed technical designs. Act as a single point of contact for technical delivery, ensuring alignment across stakeholders. Lead … solution validation, integration, and testing. Drive consistency in architecture and technical processes to improve efficiency. Own customer migration planning and implementation. Resolve complex technical issues and lead root cause analysis. Provide thought leadership in strategic bids and solution design. Skills & Experience Required: Strong stakeholder management and leadership skills. Proven ability to guide technical teams through complex implementations. Experience collaborating with pre-sales, project management, and support teams. Expertise in creating low-level design documentation. Hands-on experience with at least one of the following technologies: Cisco ACI, Nexus, VMware Ability to manage risk and apply mitigation throughout the delivery lifecycle. Passion for delivering outstanding customer experiences. What's in it for You? This role offers More ❯

So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver the digital transformation strategy. Could … solutions motivates you, and seeing technology enable business transformation and deliver measurable outcomes gives you a sense of achievement, we would be very interested in learning more about your experience and expertise. Here's why you'll love this role... - Lead and inspire a talented team of developers, architects, analysts, and testers ( Salesforce & non Salesforce) - Shape and deliver Quickline … leadership to drive data driven decision-making. - Play a pivotal role in ensuring secure, reliable, and compliant systems. Here's why you'll be great in this role... - Proven experience leading software development or IT operations teams in complex environments. - Thrives in fast paced settings and excels at driving organizational change. - Strong strategic mindset paired with operational execution skills. More ❯