22 of 22 Customer Experience Jobs in the North East

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

ABOUT THE ROLE As a Mobile Application Engineering Manager within Platform Product, you will lead our talented team of Mobile Engineers responsible for delivering customer-facing experiences for the UK & Ireland market. This is a people-first leadership role where you'll build, coach and empower a high-performing … deliver high-quality software in a fast-moving, highly regulated environment. Your team plays a critical role in delivering features that improve the customer journey, with a particular focus on Responsible Gaming, Customer Onboarding and regulatory compliance. Alongside delivering business outcomes, you'll help shape engineering culture, improve ...

Customer Service Advisor Hebburn, Tyne & Wear £26,000 - £30,000 per annum Full Time | Monday to Friday, 8:00am - 5:00pm | 40 hours per week A well-established and growing technology services business is seeking a Customer Service Advisor to join its customer-focused team in Hebburn. … This is an excellent opportunity for an experienced customer service or client support professional who enjoys building relationships, solving problems, and delivering exceptional service. Working as the first point of contact for clients, you'll play a key role in ensuring customer enquiries and support requests are managed ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. … Central to the Customer Experience and productivity in the office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management. Duties and Responsibilities: Guest Welcome and Support Greet all guests and staff with genuine ...

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, “help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

improving processes, developing teams, and driving operational excellence? We are seeking an ambitious Commercial Office Manager to lead our busy B2B office function, overseeing customer service, order processing, and day-to-day office operations. This is a key leadership role within the business and offers the opportunity to make … genuine impact on business performance, customer experience, and future growth. This position goes far beyond office administration. We are looking for someone who can bring structure, accountability, and continuous improvement to a well-established team while helping the business evolve through technology, systems enhancements, and operational efficiencies. ...

Supply Chain Operations Coordinator to join a busy and fast-paced supply chain team supporting a wide range of inventory, logistics and customer fulfilment activities. This is an excellent opportunity for someone with a background in logistics administration, customer operations, supply chain support or order management to gain … experience within a large, complex operation. Your new role As part of a multifunctional operations team, you will support a variety of supply chain and logistics processes, ensuring customers receive an excellent service while maintaining operational accuracy and efficiency. Key responsibilities include: Managing customer and stakeholder enquiries relating ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...

doing: You’ll be joining a small team of between 4 – 6 members of staff You’ll be committed to delivering a great customer experience You'll be working up to 36 hours per week - any extra time worked beyond your contracted hours is paid … bewildered by choice You’ll be working hard as part of the team in achieving challenging sales targets What you’ll need - skills and experience: You’ll have previous experience in selling technical products to customers You’ll have experience in a retail customer service orientated ...

recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. At XMA, technology is only part of the story. Our success … wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support ...

buyers and teams across the business. You will manage product testing and certification, identify quality issues and support continuous improvement. You will use product, customer and returns data to identify trends and opportunities to improve product quality and customer experience, while providing clear technical guidance and ensuring … technical requirements and ensure actions are completed within agreed timescales. Review new products and provide technical recommendations to improve quality and performance. Work with Customer Services and After Sales to investigate customer complaints and identify opportunities for improvement. Analyse returns and inspection data to identify trends, improve product ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … ensuring the successful adoption and utilisation of the company’s solutions in order to secure renewals, working with internal experts. About You Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing ...

CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, you’ll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

administrator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. Role As an Apprentice … Order Management Coordinator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. This apprenticeship ...

join a fast-growing, award-winning organisation that's transforming its industry through innovation and technology. With a strong focus on sustainability and customer experience, this business is on a mission to simplify complex services and deliver real value to its clients across the UK.What You Will ...

Administrator to join their team. This is an excellent opportunity for an organised and detail-focused administrator who enjoys working with data, systems and customer-facing teams. The Role As a Sales Administrator, you’ll play an important operational role supporting both the Sales and Customer Success functions. … position combines customer data management, administration, live chat support and reporting. You’ll be responsible for ensuring customer records are accurate and up to date, supporting efficient sales processes and assisting with routine reporting and school data analysis. You’ll be joining a collaborative team where your organisational ...

process Raising brand awareness through local networking, events and marketing activity Creating engaging marketing content, including video walkthroughs where appropriate Delivering an outstanding customer experience throughout the client journey What We're Looking For Proven success in a field sales, business development or property-related role Strong cold … business development and lead conversion experience Confident building relationships at all levels A natural networker who enjoys being visible within the local business community Commercially minded with a proactive, entrepreneurial approach Self-motivated and comfortable working independently Knowledge of the local property market would be advantageous Full UK driving ...

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that … repair and safety related issues Qualifications What we are looking for in you: Electrically qualified with a basic understanding of mechanics and hydraulics Experience of Siemens S7preferable Good attention to detail. Be organised and self-motivated person. Computer proficient including basic networking and component diagnostics. Familiar with the Provision ...

business insights? Do you want to be part of a large-scale cloud transformation programme where your work will directly influence business decisions and customer experiences? We're looking for a talented Data Analyst to join a high-performing team during an exciting period of digital evolution. This … investing heavily in its data and analytics capabilities, with ambitious plans to: Rebuild and modernise its data warehouse in the cloud Integrate a sophisticated Customer Data Platform Expand self-service analytics capabilities Deliver innovative reporting and insights across the business Establish a scalable, future-ready data ecosystem This role ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...

seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role As part of a wider target operating model transformation designed to support substantial future growth, this newly created leadership position will … reporting and service metrics to identify trends, drive efficiencies and improve service performance. Work collaboratively with technology and business teams to ensure services remain customer-focused and aligned to organisational needs. Build strong relationships across the business to improve communication and engagement with IT. Lead, coach and develop ...

Build and maintain a strong pipeline of prospective clients. Develop meaningful relationships with decision-makers and key stakeholders. Take a consultative approach to understanding customer requirements before recommending solutions. Manage client relationships throughout the full sales lifecycle. Generate repeat business and referral opportunities from existing accounts. Work closely with … operational teams to ensure a seamless customer experience. Represent the business professionally while maintaining the highest standards of integrity and ethics. About You To be successful in this role, you will ideally have: Previous business development or sales experience within Fire & Security, Facilities Management, Property, or a related ...