20 of 20 Customer Experience Jobs in the North East

pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial … team and regional leads to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background ...

bureau operations, drive process excellence, and shape the future of our service offering. If youre commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you. What Youll Do Lead day-to-day Direct Debit and Direct Credit processing in full compliance with … issue resolution Drive continuous improvement across systems, processes, and documentation Collaborate with cross-functional teams to support client onboarding and service enhancements Build strong customer relationships and support commercial discussions where needed Maintain robust risk, assurance, and audit controls (including PKI & ASM management) Train and develop the bureau team ...

bureau operations, drive process excellence, and shape the future of our service offering. If you’re commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you. What You’ll Do Lead day-to-day Direct Debit and Direct Credit processing in full … issue resolution Drive continuous improvement across systems, processes, and documentation Collaborate with cross-functional teams to support client onboarding and service enhancements Build strong customer relationships and support commercial discussions where needed Maintain robust risk, assurance, and audit controls (including PKI & ASM management) Train and develop the bureau team ...

partnering with a well-established UK business operating in the B2B information services sector. The company is undergoing a major transformation to become more customer-focused and drive growth through improved service and sales strategies. With a strong subscription-based model and additional value-added services, the business … entering an exciting phase of expansion. To support this, they are seeking a Senior Customer Service and Sales Manager to take ownership of the UK customer base, lead a small team, and deliver a best-in-class customer experience that drives retention, upsell, and recurring revenue ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...

support this, they are looking for a Head of Business Intelligence to lead a team, develop new BI products and make outputs more customer focused. This is an exciting hands-on role whereby you will have real influence in modernising the existing tech stack. The Role Key Responsibilities include … Lead a newly formed BI team including customer insight analysts Drive modernisation of the existing SaaS platform Oversee product innovation and ensure outputs are customer focused Work closely with various teams and Head of Product and Innovation Improve customer experience with BI outputs The Requirements ...

execute the technology roadmap to support business growth. Oversee systems architecture, digital platforms, and cybersecurity. Harness data, analytics, and emerging tech to improve customer experience and operational efficiency. The Candidate for CTO Proven experience in retail technology leadership. Strong track record delivering digital transformation at scale. Strategic … thinker with hands-on execution skills. Passion for innovation and creating outstanding customer experiences. This is your chance to join a fast-growing retailer and drive tech-led change that truly matters. Apply now and lead the digital future of retail. ...

cross-functional teams.Develop marketplace operations – a strategic growth pillar for the business.Work closely with partners and dealer networks to ensure seamless Click & Collect experiences.Enhance customer experience by supporting service teams and reducing contact rates.Support operational excellence, including order and inventory management. The Person: 3+ years’ experience ...

fastest growing motor groups at our Stoneacre Sunderland, Volvo site. Are you passionate about cars, digital media, and delivering exceptional customer experiences? As our digital and product specialist, you will play an essential part in both our online pr click apply for full job details ...

Helpdesk Manager - Managed Service Provider (MSP) ?? Location: Hull ?? Salary: Up to £40,000 per annum (depending on experience) ?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes … looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop ...

Company Our client is a fast-growing technology and services business that helps organisations streamline operations and deliver exceptional customer experiences. They pride themselves on innovation, flexibility, and providing tailored solutions to meet evolving business needs. Following a period of consolidation, sorting internal processes and becoming profitable again, they … performance. Configure and update custom objects, fields, workflows, validation rules, and flows. Support integrations with third-party systems and manage complex configurations. Improve user experience through page layouts, Lightning components, and UI enhancements. Drive adoption of Sales Cloud and Service Cloud best practices. Provide user support, training, and create ...

career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling … will look for ways to improve processes and reduce delays. You will use planning tools to make sure technicians are scheduled well and customer issues are resolved quickly. We need someone who understands large-scale networks and field operations. You will be a strategic thinker who can lead teams ...

fastest growing motor groups at our Stoneacre Sunderland, Volvo site. Are you passionate about cars, digital media, and delivering exceptional customer experiences? As our digital and product specialist, you will play an essential part in both our online presence, and our customers experience within our dealership. Here … working patterns A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Digital & Product ...

mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver … technology enable business transformation and deliver measurable outcomes gives you a sense of achievement, we would be very interested in learning more about your experience and expertise. Here's why you'll love this role... - Lead and inspire a talented team of developers, architects, analysts, and testers ( Salesforce ...

Employment Type: Full-Time Contract Type: 3 months 500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based … manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues ...

Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based … manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues ...

will be responsible for the delivery, support, and development of the Salesforce platform. Acts as the in-house expert, ensuring users have a positive experience through effective support, troubleshooting, and system improvements and leads projects that align with business objectives. Key Responsibilities Support and develop the Salesforce platform … Assist in developing and implementing policies, procedures, and strategies. Maintain accurate system architecture and documentation. Promote proactive use of ICT to improve staff and customer experience. Provide user guidance, training, and technical support. Suggest improvements based on user feedback. Collaborate with internal teams and external partners to resolve complex ...