1 to 25 of 49 Customer Experience Jobs in East Anglia

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

client is well regarded as aleading technology business, who are innovators in their industry sector. The role will involve. Providing ServiceAdministration support to the Customer Partner Team andcustomers, to ensure the very best customer experience.Responding to internal and external customer requests quickly, efficiently, and accurately in a … fast-paced environment. Having a proven ability to deliver the highest levels of customer service and customer care. The role will undertake the following Call handling and customer request management Live customer enquiry management Processing service quotations using SAP and CRM Processing service invoicing using SAP … and CRM Stock & Price check on products and parts using SAP Customer data record management and updating Ordering of consumable parts Internal support of internal employees Liaising with internal departments to achieve customer resolutions Our client wouldlike to resource candidateswith the following skills and experience Previous Customer More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

Seed Warehouse, Hertford, UK Salary: up to £75,000, depending on experience. Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking on a … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful IT Support Analyst: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN More ❯

The Seed Warehouse, Hertford, UK Salary: up to £50,000, depending on experience About the role Zoocha is seeking a Senior UX Designer to join our growing cross-functional Experience Team. We’re looking for someone who can help to inform the strategy and design process by driving … expected. Why we are hiring We are embarking on a phase of significant internal positive change at Zoocha, building out our creative, strategic, and experience capabilities to complement our industry-leading Drupal design and build offering. Your remit We’re looking for a real team player who’s able … paired with a strategic, consultative mindset Ability to take a project from a brief, translating problems into practical solutions Proficient at creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc You must have a strong UX process, with an More ❯

level technical support at locations in the UK and Europe. A Member of the Team At Vertiv, you won’t just be a UPS Customer Service Engineer; you will be a valued member of the Vertiv Service Operations team. We are passionate about collaborating to reach and exceed our … expectations. You’ll contribute your technical expertise, take ownership of situations, and support other UPS service team members with best practices and innovative solutions. Customer Focused Delivery We prioritise customer excellence as a fundamental value. This means that you are expected to respond to all service calls professionally … and on time while on duty. To deliver an outstanding customer experience, you must leverage your expert knowledge of UPS, batteries, power distribution, and site monitoring equipment. Additionally, you may be required to attend customer site meetings and provide technical recommendations to clients and colleagues. Flexibility Our More ❯

shops. With cutting-edge technology, rapidly expanding sites, and exciting new business partnerships, we’re on a mission to create a seamless and outstanding experience for our customers and partners. Our logistics network is the beating heart of our UK operations , powered by proprietary technology and a team of … passionate experts. We optimise the supply chain to deliver excellence at scale , ensuring every customer experience is seamless, every delivery is efficient, and every opportunity for innovation is maximised . We’re growing - and fast. That’s why we have multiple Senior Analyst openings across our Planning & Analytics … supply chain functions. During the initial call , we’ll work with you to find the best fit within the team based on your skills, experience, and career goals. What you'll be doing As a Senior Analyst , you’ll play a key role in: Driving efficiency and optimisation across More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

Performance Marketing Manager. eCommerce & Performance Marketing Manager profile: Developing and executing online sales strategies, overseeing website performance, managing inventory and product listings, and ensuring customer satisfaction, all while driving revenue growth. Key Responsibilities: Develop and implement e-commerce strategies to achieve business goals. Conduct market research and analyse data … identify opportunities and trends. Set and track key performance indicators (KPIs) for the e-commerce website and campaigns. Oversee website design, functionality, and user experience (UX). Manage product listings, pricing, and inventory levels. Optimize website content and structure for search engine optimisation (SEO). Ensure a positive customer experience throughout the online shopping journey. Lead and motivate the e-commerce team, if applicable. Collaborate with cross-functional teams (e.g., marketing, sales, IT). Manage budgets and resources effectively. Skills/Qualifications/Knowledge: Experience: At least 5 years of experience in e-commerce or More ❯

support a major eCommerce re-platforming project, alongside other digital transformation initiatives. The successful candidate will play a vital role in ensuring high-quality customer experiences across their online platforms by executing comprehensive test plans and supporting product releases. While the role is office-based near Preston, there is … testing during pre- and post-release Maintain and improve regression and campaign testing processes Work closely with internal stakeholders and third-party partners Ensure customer experience remains a key focus throughout testing Candidate Profile: Essential: Proven experience in software testing within an eCommerce environment Strong knowledge of … processes Exceptional attention to detail and a methodical approach Highly organised, proactive, and collaborative Excellent communication skills Genuine interest in digital products and user experience Desirable: Familiarity with CommerceTools or similar platforms Experience working with microservices and tools such as JIRA Automation testing knowledge Relevant qualifications (e.g. ISTQB More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … Act as a strategic advisor to clients, providing insights on IT solutions and project roadmaps Main requirements for the successful Head of Projects: Proven experience in a senior project management role within an MSP or IT services company. Strong leadership and team management skills, with a track record of … IT projects. Expertise in project management methodologies (PMP, PRINCE2, Agile, etc.). Excellent stakeholder management and communication skills. Strong financial and commercial acumen, with experience in budget management. Technical understanding of IT infrastructure, cloud computing, and cybersecurity solutions is a plus. What we offer in return to the successful More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … Act as a strategic advisor to clients, providing insights on IT solutions and project roadmaps Main requirements for the successful Head of Projects: Proven experience in a senior project management role within an MSP or IT services company. Strong leadership and team management skills, with a track record of … IT projects. Expertise in project management methodologies (PMP, PRINCE2, Agile, etc.). Excellent stakeholder management and communication skills. Strong financial and commercial acumen, with experience in budget management. Technical understanding of IT infrastructure, cloud computing, and cybersecurity solutions is a plus. What we offer in return to the successful More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯