1 to 25 of 30 Customer Experience Jobs in Edinburgh

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with ...

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with ...

Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. You will support the design and delivery of end-to-end service transformation, always with the customer at the core … solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas: Service specific competenciesLeading the discovery and articulation of client challenges, working with their teams ‘on-the-ground' to understand user experience ...

looking for a Greek Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Greek and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a French Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in French and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a Dutch Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Dutch and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

some of the most complex and large-scale transformational projects at this inflection point in the industry. In this role you will showcase:Industry experience in Commercial or Retail Banking – including experience in core banking processes and related technologies, mortgages, payments, cards and related regulatory change. Business … range of both internal and external stakeholders Contribute to the Banking practice community and build a network across Accenture & clients. We are looking for experience in the following skills and experience:Experience working within Retail or Commercial Banking either in an advisory, operational or leadership capacity; ideally ...

370We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJob Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments PlatformLocation: Leeds or EdinburghSalary: 106,565 - 125,370Hours: Full-timeWorking Pattern: Our work style is hybrid, which involves … What we’re looking for:10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation.Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data and insight ...

industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise … deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best ...

Description Content/Experience Designer Banking Hybrid: 2 days onsite in Edinburgh 6 months £600 per day In short: Working across several projects simultaneously, you'll play a key role in shaping content and user experiences that help business customers navigate complex pension and workplace savings propositions. About … client is one pf the largest banks in the UK, As part of their ongoing digital transformation, they are investing heavily in creating seamless, customer-centric experiences across their products and services. An exciting opportunity has arisen for a Content/Experience Designer to join the team, working ...

compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions … identifying, assessing and prioritising candidate processes. Lead transformation initiatives from current-state assessment through to production deployment. Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations. Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction. 2. Process Engineering & Optimisation Analyse ...

products and propositions.As Senior Product Owner, Data Products, you'll define and deliver the data product strategy across Asset & Invoice Finance. You'll combine customer needs, commercial opportunities and technology investment to shape the roadmap, develop data-led capabilities and deliver meaningful customer and business outcomes.You'll lead … team of Product, Customer Journey and Integration colleagues while working closely with Engineering, Data, Risk and Business partners across the organisation. This is an exciting opportunity to influence senior leaders, drive large-scale transformation and establish data as a key enabler of growth across the business.What ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

beta - live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … case for change. Lead, coach and develop multi-disciplinary teams; build capability in experimentation, conversion optimisation and digital analytics. Requirements Extensive senior leadership experience in Digital growth, proposition or product roles within financial services or another regulated, customer- and intermediary-led market. Proven track record of delivering measurable ...

with our Banking clients Advise C-suite stakeholders on target operating models, cost transformation, and operational resilience Deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing Ensure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experience Oversee programme governance, regulatory alignment, and risk management Connect to your opportunityIn an environment defined by consolidation, increased competition, cost constraints, and rapid digitisation, our Banking clients are facing significant strategic questions. As a Director in our Operations Transformation practice, you will lead large-scale transformation programmes ...

with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings.As Operations Transformation Associate Director for the Airline Industry, you will lead and oversee high-impact transformation engagements for large airline clients, combining … changeLead programme initiation, planning, execution, and delivery — ensuring initiatives meet objectives on scope, time, cost, and qualityOversee multiple transformation workstreams (e.g., operations optimisation, passenger experience transformation, digital/IT systems, sustainability, cost-efficiency, organisational redesign)Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance ...

great place to work. What will your day look like? You’ll be blending your people management skills and passion for delivering an outstanding customer experience with your love of data and information. It’s crucial that you’re confident in spreadsheet analysis and turning this into engaging … processes, services, or ways of working.Communicate clearly and build effective working relationships with a range of stakeholders at senior levels.Deliver high-quality, efficient, and customer-focused services.Understand organisational priorities and align work to support wider objectives. Willingness to be assessed against the requirements for clearance We welcome the unique ...

broad range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in Enterprise Data management, Reporting, Planning and Consolidation.You will … delivery quality and commercial performance across an engagement and shaping the go-to-market for Finance Planning, Performance & Close.Connect to your skills and professional experience To be successful in this role you are required to have:Deep, hands-on expertise across the pillar lifecycle, having led delivery on three ...

ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between … customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.What you will doPartner with customers in long-term engagements to provide technical ...

working on: Setting the technology roadmap and translating it into priorities the business can actually execute Retail systems, ecommerce platforms and the digital customer experience Data, reporting and analytics Infrastructure, security and governance Leading the internal IT/Data/Ecommerce teams and managing external suppliers and partners ...

clients Advise C-suite stakeholders on target operating models, business architecture, cost transformation, and operational resilienceDesign and deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processingEnsure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experienceOversee … model reflecting quality, integrity, and professionalism in every interactionConnect to your skills and professional experienceStrong understanding of banking operating models and regulatory landscape with experience working with UK and/or global retail and commercial banksProven ability to lead large-scale transformation programmes with tangible resultsExpertise in business design ...

your name on itAs a Lead Product Designer at FanDuel, you are a trusted design leader responsible for raising design quality and driving meaningful customer impact across multiple teams or product areas. You combine exceptional craft, strategic thinking, systems design, customer insight, and cross-functional leadership to solve … complex customer and business problems. While remaining hands-on, your impact extends to elevating the work of others - you improve ways of working, influence product direction, strengthen design systems and practices, and help teams consistently deliver exceptional customer experiences. You are expected to operate with a high degree ...

Banking Group. You’ll lead high-impact engineering initiatives across squads and stakeholders, with accountability for outcomes critical to resilience, security, regulatory compliance and customer experience.You’ll set the technical direction and engineering standards for OpenShift at scale, balancing enterprise controls with modern cloud-native practices.You’ll also enable … million customers. We’re growing, and we’d love you to be part of the journey.What we’re looking for Extensive experience designing, building and operating OpenShift or Kubernetes platforms at scale in private or hybrid cloud environments.Deep knowledge of platform internals, lifecycle management, networking, storage, security controls ...

research, technology, and academic partners to transfer knowledge and innovative approaches into the business. Identify opportunities to leverage data science techniques to improve products, customer experiences, and internal business processes. Contribute to the continuous improvement of development standards, methodologies, and infrastructure. Stay current with emerging trends and developments across … equivalent commercial track record, in a quantitative discipline such as Computer Science, Engineering, Mathematics, Physics, Data Science, or a related field. Demonstrable experience translating research and technical concepts into practical, real-world applications. Excellent programming skills and a solid understanding of algorithms, computational methods, and software development principles. Experience ...

help them achieve their strategic business objectives. You will serve as a trusted expert advisor, providing technical guidance and bridging the gap between customer needs and our product teams to drive continuous software improvements. By cultivating deep relationships and resolving complex challenges, you will ensure customer health … meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.Assist customers with capacity and upgrade planning to ensure complete ...