16 of 16 Customer Experience Jobs in Edinburgh

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day | Inside IR35 | 6-month contract | Edinburgh | Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … Conversational Designer/Conversation Design/Voice/Voice UX/Conversational AI/AI/Artificial Intelligence/Customer Experience/CX/Customer Service/Customer Servicing/Customer Journey/Journey Design/Prompt Design/Prompting/AI Interaction/Agent ...

market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job DescriptionSenior Transition ManagerLead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services PracticesWhere does this role fit into Version 1 As Senior Transition Manager … Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. ...

data migration, testing, and go-live. Working closely with stakeholders across the business, you'll help create a single source of truth that improves customer experience, operational efficiency, and reporting capability. Key Responsibilities Lead a large-scale CRM migration and transformation programme. Assess current systems and define … third-party suppliers. Oversee data migration, governance, and integration activities. Drive stakeholder engagement, project governance, risk management, and reporting. Support process redesign and customer journey improvements. About You You'll bring: Proven experience delivering CRM implementation or migration projects. Experience with Salesforce, Dynamics 365, or similar ...

building new functionality that simplifies how advertisers set up campaigns, in a policy and regulatory compliant way. You'll own the end-to-end customer experience, contributing to product direction while building the APIs, services, data models, and user interfaces that bring it to life. Key job responsibilities … variety of technologies. Your systems will meet remarkably high standards of performance and reliability, and will operate at massive scale, 24x7. Basic Qualifications Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems Experience in professional, non-internship software development ...

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day Inside IR35 6-month contract Edinburgh Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … programme We're looking for an experienced Conversational Designer to join a major enterprise customer click apply for full job details ...

will drive delivery of value streams within a multi-year digital transformation program, shaping outcomes such as cost reduction, revenue growth, and improved customer experiences. Hybrid role in Edinburgh with three in-office days. You will build high-performing teams, manage dependencies, and report progress to stakeholders, while fostering ...

documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality … necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either ...

will own the full lifecycle from discovery to go-live, coordinating stakeholders and vendors to deliver a single, trusted CRM platform that improves customer experience and reporting. This 18-month fixed-term contract offers hybrid working across Scotland, with travel as required. #J-18808-Ljbffr ...

client in Edinburgh or London, with 6 days in the office per month and the rest remote. You will design and engineer software with customer experience at the forefront, contribute to architecture and engineering excellence, and collaborate to enhance the bank's software capabilities. You will lead engineering ...

engineer to join the Targeting organization to build privacy-safe ad solutions that are policy-compliant and scalable. You will own end-to-end customer experiences, contribute to product direction, and design APIs, services, data models, and user interfaces across multiple technologies to make ads more relevant for shoppers ...

products and offer services that connect people to the financial information and tools they need. Our mission is to enhance the education, engagement, and experience for the investor. The AI-enabled Product Manager will lead the transformation of core customer and colleague workflows across the Morningstar Wealth Platform. … digitalisation of core, high value workflows across our Platform product. Lead the shift from manual, colleague‐led processes to secure, permissioned, customer self‐service experiences – leveraging authentication, role‐based access controls, and intelligent automation to reduce dependency on human intervention at scale. Define and deliver an automation roadmap that ...

programme, you will combine strategic thinking, strong delivery leadership, and innovative problem-solving to achieve measurable outcomes including revenue growth, cost optimisation, and enhanced customer experiences. If you thrive on leading change, building collaborative relationships, and making a tangible impact on business success, this role offers an exciting platform … value streams. Ensuring operational excellence and strategic alignment in our multi-year digital program. You will leverage your deep functional knowledge and extensive business experience to lead the delivery of value-stream outcomes (e.g., cost reduction, revenue growth, customer eNPS). You will play a crucial role ...

next chapter of our evolving digital practice. You'll work with clients from initial strategy through to measuring impact across websites, CRM and customer journeys. Bring strong experience in digital strategy, analytics and CRM, with familiarity in GA4, GTM, Looker Studio and related tools. Collaborate with UX, creative ...

Responsibilities: Design, develop, test, and deploy software solutions Qualifications: Experience with React, NextJs,.NET (C#), and SQL Location : Edinburgh, Hybrid. In this position, you’ll be based in the Edinburgh offices for a minimum of three days a week, with the flexibility to work from home for some … Full Stack Developer who enjoys working in a team of developers, testers and business analysts to build high-quality software solutions. You will have experience designing, developing, testing, and delivering new features while continuously enhancing existing applications and tools. You will also be comfortable supporting and maintaining existing systems ...

Responsibilities include leading an engineering team and delivering high-quality outcomes Requirements include experience in C#, ASP.NET Core, and SQL Desirable experience with React or other front-end frameworks Location : Edinburgh, Hybrid In this position, you’ll be based in the Edinburgh office for a minimum of three … Issuer Services Investor Engagement business. This position sits within a newly established Edinburgh-based team. The team will create the next generation of customer experiences on a unified platform that brings together multiple businesses and product capabilities to create a market leading digital experience that delivers ...

seeking a Head of Digital Growth to lead the multi-year digital modernisation across adviser and customer experiences. The role shapes the growth thesis, orchestrates cross-functional squads, and balances business case discipline with regulatory and consumer duties … regulated environment. Based in the UK (Stirling/Edinburgh/London/Reading) with hybrid working, the role reports to the Director of AX, CX & Digital Proposition and oversees a team of up to six transformation projects. #J-18808-Ljbffr ...