Customer Experience Jobs in Ely

2 of 2 Customer Experience Jobs in Ely

Technical Support Team Leader

Ely, Cambridgeshire, United Kingdom
Hybrid / WFH Options
East Cambridgeshire District Council
to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader – Key Responsibilities: - To develop, plan and deliver the Planning Service … improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate digital tools and performance More ❯
Employment Type: Permanent
Salary: £40476 - £45718/annum
Posted:

Technical Support Team Leader

Ely, Cambridgeshire, East Anglia, United Kingdom
Hybrid / WFH Options
East Cambridgeshire District Council
to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader - The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader - Key Responsibilities: - To develop, plan and deliver the Planning Service … improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate digital tools and performance More ❯
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted: