8 of 8 Customer Experience Jobs in Cambridgeshire

Hybrid - you must be prepared to come into our Cambridge office twice per week on average. Travel to customer sites in UK, Europe, and worldwide will be expected. You must have the right to work in the UK. Blackdot Solutions makes investigations software. Our product, Videris, is a leading solution that transforms the way organisations collect, analyse and visualise … sophisticated and demanding customers to join our fast-paced, dynamic team. You'll be working in a team of friendly, driven product and salesprofessionals with a wide range of experience and interests. About the role As part of our Customer Success team, you'll play a vital role in ensuring that our customers have an excellent experience … of customers, helping them to maximise their use of Videris. You'll work closely with customers to understand their investigative workflows, helping them translate goals into tangible outcomes. The Customer Success Manager is a part of the commercial team, and you will be responsible for managing the end-to-end relationship, including the renewal of your accounts, identifying, progressing More ❯

office, Cambridge, United Kingdom Infomedia are the global leader in retail automotive technology, providing solutions from our large suite of products in pursuit of creating efficiencies, best-in-class customer experience and sales empowerment for our Automaker and Dealership clients. Our team get to build, implement and support some of the coolest products on the market, using the … drive value and innovative solutions. Accountable for all aspects of requirements testing to ensure minimal production UAT defects are realised, and completing analysis of the results, tying back to customer impacts. Will interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing, culminating … with implementation checkout and post-implementation support. What you’ll bring Strong ability to analyse and break complex problems into manageable parts Minimum 7 years BA experience - no graduatesplease Exposure to Data Analytics product development Strong written and verbal communication skills; strong ability to articulate complex situations and information clearly Ability to communicate and work effectively with technical resources More ❯

office, Cambridge, United Kingdom Infomedia are the global leader in retail automotive technology, providing solutions from our large suite of products in pursuit of creating efficiencies, best-in-class customer experience and sales empowerment for our Automaker and Dealership clients. Our team get to build, implement and support some of the coolest products on the market, using the … drive value and innovative solutions. Accountable for all aspects of requirements testing to ensure minimal production UAT defects are realised, and completing analysis of the results, tying back to customer impacts. Will interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing, culminating … with implementation checkout and post-implementation support. What you’ll bring Strong ability to analyse and break complex problems into manageable parts Minimum 7 years BA experience - no graduatesplease Exposure to Data Analytics product development Strong written and verbal communication skills; strong ability to articulate complex situations and information clearly Ability to communicate and work effectively with technical resources More ❯

Customer Service Advisor - (Spanish Lithuanian) – IT Consultancy – £22 per hour Inside IR35 – Fully Onsite No experience required, full training provided Spanish language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on … solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek … opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear More ❯

Customer Service Advisor - (Spanish speaking) – IT Consultancy – £19 per hour Inside IR35 – Fully Onsite No experience required, full training provided Spanish language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on … solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek … opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

Legal Counsel – Hybrid (2 days x week in Cambridge) - £80-100k plus package A fast-growing customer focused entertainment business is transforming the way its customers access and enjoy its subscription-based products. With thousands of subscribers across the UK and beyond, they pride themselves on delivering innovation, value, and an outstanding customer experience. As they scale … contracts, including supplier, partnership, and subscription-related agreements Advise on consumer law, data protection (GDPR), intellectual property, and other relevant regulatory issues Support compliance efforts across marketing, product, and customer engagement activities Provide proactive, business-focused legal advice that balances risk with commercial opportunity Manage relationships with external counsel where required Contribute to building scalable legal processes as the … business continues to grow About You Qualified solicitor in England & Wales with [2–5]+ years PQE (in-house or private practice) Relevant experience working in a B2C entertainment, subscription-driven business Experience advising on commercial contracts, consumer law, and data protection Strong communication skills—you can translate complex legal issues into clear, actionable advice Comfortable working in More ❯

creating bespoke music experiences for high-end hotels, bars, and retail environments. Our clients rely on us to deliver exceptional audio-visual solutions that enhance their brand identity and customer experience. Based in Hertford, UK, we're looking for an IT Workshop Manager to join our team and oversee the technical foundation of our unique services. Role Overview: As … by a commitment to quality. You should be comfortable working in a hands-on workshop environment and have the technical expertise to manage builds and stock effectively. Key Requirements: Experience in IT, AV, or a related field, with strong hands-on skills in hardware assembly or repair. Familiarity with PC hardware and basic networking. Knowledge of AV equipment is … within the AV and tech industry. Competitive salary based on experience. Job Types: Full-time, Permanent Pay: £28,000.00-£30,000.00 per year Benefits: Company pension On-site parking Experience: Information Technology: 1 year (preferred) Work Location: In person More ❯