1 to 25 of 30 Customer Experience Jobs in Cambridgeshire

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

client is well regarded as aleading technology business, who are innovators in their industry sector. The role will involve. Providing ServiceAdministration support to the Customer Partner Team andcustomers, to ensure the very best customer experience.Responding to internal and external customer requests quickly, efficiently, and accurately in a … fast-paced environment. Having a proven ability to deliver the highest levels of customer service and customer care. The role will undertake the following Call handling and customer request management Live customer enquiry management Processing service quotations using SAP and CRM Processing service invoicing using SAP … and CRM Stock & Price check on products and parts using SAP Customer data record management and updating Ordering of consumable parts Internal support of internal employees Liaising with internal departments to achieve customer resolutions Our client wouldlike to resource candidateswith the following skills and experience Previous Customer More ❯

operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front … behalf of product teams. Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative … a work environment that respects and is responsive to the needs of a diverse staff. Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer More ❯

Job Description Want to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative, and curious individual to join our Customer NPS team in Bangalore. Our … vision is to make Amazon Pay the most trusted, convenient, and rewarding Payment Experience in the market. As a Program Associate , you will conduct NPS surveys across multiple product lines (e.g., Travels, bills payment, UPI, etc.). The insights you generate will directly impact how product teams can improve … customer experience. This role offers a dynamic, innovative, and diverse environment with ample opportunities to build your skills and address new challenges while helping Amazon achieve its vision: to be Earth's Most Customer-Centric Company. The right candidate will be excited about influencing customer experience More ❯

the Camera and Sensors team, you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, you will also work closely … along with a broader team of principle scientists, applied scientists, and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS PhD Experience programming in Java, C++, Python or related language Experience with neural deep learning methods and machine learning Experience in building machine learning … models for business applications Experience in applied research PREFERRED QUALIFICATIONS Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy, etc. Experience in implementing Computer Vision algorithms Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

the Camera and Sensors team you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also … along with a broader team of principle scientists, applied scientists and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS - PhD - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning - Experience in building machine learning … models for business application - Experience in applied research PREFERRED QUALIFICATIONS - Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. - Experience in implementing Computer Vision algorithms. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

Software Development Engineer, Promotion Experience Job ID: Services LLC Come build the future as a Software Development Engineer at Amazon, where you will be inspired working along best-in-class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs … of opportunities within Amazon, where developing your career across a wide range of teams is highly supported. We are committed to making your work experience as enjoyable as the experiences you'll be creating for our customers. We're beginning a brand new initiative to help improve the retail … experience across the retail funnel with new ways to delight our customers. Our team partners heavily with core teams in Amazon such as Search, Detail Page, Cart and Checkout to deeply integrate promotions and savings opportunities for customers and help them find new saving opportunities. This role will be More ❯

architecture, design and development of new digital marketing systems and features, which will give you the opportunity to work with a wide range of customer facing technologies (including tier-1 services) and collaborate with other technical teams. There is a large R&D component to our work, and strong … success. You will be working closely with the business partners, software development engineers, Applied Scientists, Business Intelligence Engineers, and Product Managers to build new customer-facing marketing experiences in a fast paced environment. You will work with a team of smart engineers with the startup mindset to build large … AWS) and mobile development processes, and develop well-rounded skills such as dealing with ambiguity, leadership and effective project management. You will be a customer advocate and contribute towards ensuring a great customer experience for our product. You'll work full-stack with primarily focus on middle More ❯

by supporting the health and performance of their environments through our subscription-based services. If you're ready to make an impact and support customer success, apply today at . Who are we? Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range … on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the delivery of planned activities and coordinate changes to services. … this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and More ❯

Share This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region (focused in on MA and CT but open to the full NE region), coverage … New England Position Summary This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region, but coverage in other regions may be sporadically required. This position … addition to at least three or more of the following disciplines: Server, Storage & Network Virtualization & Consolidation (focused primarily on HPE Solutions, but other OEM experience is a plus) VMware, Microsoft End User Computing: Virtual Desktop Infrastructure and Mobile Device Management Citrix XenDesktop, VMware Horizon Private, Public, and most importantly More ❯

exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement … and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity and customer satisfaction. Ensure all operations comply with industry regulations, policies, and standards , mitigating risks and ensuring robust security measures. Monitor and report on operational performance More ❯

to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader – Key Responsibilities: - To develop, plan and deliver the Planning Service … improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate digital tools and performance More ❯

to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader - The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will … lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader - Key Responsibilities: - To develop, plan and deliver the Planning Service … improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders - Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate digital tools and performance More ❯

based conversational technologies that customers love. Our mission is to push the envelope in LLMs for Alexa, in order to provide the best-possible customer experience for our customers. BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science. 10+ years … of combined academic and research experience with a strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive-level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (Python, Java, etc.). Excellent written and spoken communication skills. PREFERRED QUALIFICATIONS 10+ years of experience building and deploying innovative NLP solutions at scale. Expert level skills focusing on Large-language-Models. Demonstrated experience in training LLMs through PT, SFT, and More ❯

passionate and motivated junior/mid level c# developer to join our dynamic team that is dedicated to building backendservices to deliver high-quality experience for our customers. You will be joining our core development team of six developers responsible for the many microservices within the Workiro platform andyou … of projects, from feature development, technical improvements, to bug fixes. Things you will struggle without Ideally at least 2 years of professional software development experience, with the majority in c# Passion for the C# language and using the latest design patterns An ability to understand business requirements and deliver … Understanding of microservices and event driven architectures to ensure scalable, robust solutions. Solid understanding of programming fundamentals and a thirst to learn more Demonstratable experience of working with RESTful APIs and OAuth 2.0 protocols in a commercial environment Proficiency with source control tools such as Git with the ability More ❯

focused workflow. You will be responsible for helping to define and drive the success of the complete product, including defining requirements, assessing accuracy, streamlining customer experience, and enabling end-user applications. Key Responsibilities Design, prototype and implement innovative computational and/or statistical algorithms to extract meaningful biological … methods and findings across internal teams with diverse expertise. Prepare internal and external facing technical documentation and marketing assets related to project research. Key experience and skills requirements You will have a strong background in computer science, algorithms, statistics, and/or digital signal processing in addition to expertise … will have a track record of both innovative and pragmatic bioinformatics methods development and delivery, be a proven team player with leadership skills and experience and have the following: Expertise in genomics and experience with analyzing error modes and actionable signal in genomic data sets Expertise in algorithms More ❯

Being responsible for administration processes such as change requests and absences. - Managing compliance requirements and keeping secure records for audit purposes - Providing a positive customer experience Our Perfect Worker Our perfect Onsite Coordinator will have the ability to quickly adapt to changing priorities and strong problem-solving skills. … You will have a customer-centric mindset, always putting people first. You will ideally have experience within the recruitment industry, although this is not essential as full training is provided. Experience in similar role desirable, but not essential Key Information and Benefits - Earn £12.69 per hour - Full … provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job More ❯

strategic leader with a passion for operational excellence? Do you thrive in an environment where success is driven by commitment, innovation, and putting the customer first? Ready to join a trusted Award Winning Software tech brand? Whilst we've experienced 200% Customer Business Growth we know the true … all elements are consistent with the company's direction and are resourced and achievable. You will lead and effectively manage multiple areas including: + Customer Experience + Technical Services + Implementation and Training + IT Systems About you: + Proven ability to support various technologies, including but not … in support of the Business Plan and assist with setting goals and targets on the Business Plan + Sound decision making ability with the experience to balance consensus against authority + Strong collaboration, presentation and influencing skills + Able to effectively train, mentor and leverage the skills of others More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing industry best practices in SRE, ensuring our team remains at the forefront of … innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency in modern programming languages such as Python, Go, or Rust. A track record of … microservices architecture, and Amazon EKS. Preferred qualifications include: Prior involvement in the Fintech sector or other regulated industries. Familiarity with the Grafana observability stack. Experience in Chaos Engineering methodologies. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business More ❯

Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing industry best practices in SRE, ensuring our team remains at the forefront of … innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency in modern programming languages such as Python, Go, or Rust. A track record of … microservices architecture, and Amazon EKS. Preferred qualifications include: Prior involvement in the Fintech sector or other regulated industries. Familiarity with the Grafana observability stack. Experience in Chaos Engineering methodologies. Your expertise will be instrumental in fortifying our infrastructure and delivering exceptional reliability to our customers. About Convera Convera is More ❯

Join a rapidly growing team at our UK GPU design centre. At Apple, new ideas and complex challenges quickly become phenomenal products, services, and customer experiences. The Design Verification Engineer will be responsible for the pre-silicon RTL verification of blocks in low power embedded graphics cores. This includes More ❯

will use your technical expertise to develop and deploy novel algorithms and modelling solutions in collaboration with other scientists and engineers. You will analyze customer behaviors and define metrics to enable the identification of actionable insights and measure improvements in customer experience. You will communicate results and insights … and development of the team. BASIC QUALIFICATIONS - PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field. - Experience with neural deep learning methods and machine learning. - Experience in building machine learning models for business applications. - Experience in applied research. - Experience programming in Java, C++, Python or related languages. - Strong track record of patents and publications. PREFERRED QUALIFICATIONS - Experience in building speech recognition, machine translation and natural language processing systems (e.g., commercial speech products or government speech projects). - Experience in building LLMs including SFT, LHF. More ❯